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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marlow Nailhead Counter Stool 4.6 5 61 61
Beautiful but short The counter stools were beautiful and high quality, unfortunately I found them to be shorter than standard counterstools. I had ordered the white with camel and they very nice looking. The footrest was comfortable and the seat width was very comfortable. The counterstool is barely 23 1/2 high and when you sit on it is compresses so seated you are at about 20 inches high. My counter is standard height 36" . My husband and I are both tall and I had to return the stools since we were too low when seated. I really did want to keep them, but comfort before looks is important and the barstool size is too high for a 36" counter. If you order these just make sure you account for being seated lower than the standard 24" counter stool. August 31, 2011
Beautiful stools. Perfect height. I was hesitant to order these counter stools because of previous reviews that had mentioned height issues. I'm glad I ordered them anyway because the height is perfect. I have a 36" tall kitchen island and these counter stools are just right. The cushions are firm and do not sink down when you sit on them, but they're still perfectly comfortable. I'm very happy with this purchase. May 28, 2014
Good looking bar stools! Purchased these in the counter height and they fit perfectly at my island. They are quite comfortable and the size is nice - not too big so they fit well in my "normal" sized kitchen. I ordered the stools in pewter and I have to say the color is different than what I expected. From the picture I thought it would be more gray/silver colored but it is more of a dark tan with perhaps greenish undertones. It actually looks great with my decor although if you are looking for something in more of the gray family this is something to consider. April 22, 2013
Handsome looking stool. I recently purchased these nail head stools for my kitchen. They are really nice looking, however I'm concerned with the the seats having enough padding for the long haul. They are comfortable, yet feel as though the padding will wear down quickly. Shipping was not a problem, they arrived unscathed, and fairly quick! I would recommend this product. December 17, 2011
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Product:ST228-Marlow Nailhead Counter Stool