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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marlow Nailhead Barstool 4.8 5 18 18
Hard to please customer .... SATISFIED!!!! I rarely take the time to review an item when I make a purchase, but this one deserved my attention! After much research I decided to go with the Marlow Barstool in the Distressed Cherry; we purchased 5. I am difficult to please most of the time, very particular and detail oriented that notices everything! With that being said, I was a little hesitant to order d/t some of the negative comments I read (mostly good though). Customer reviews carry a lot of weight for me... I take them seriously and will judge items based off of someones review who knows first hand. Anyway, I decided to go with them b/c I wouldn't know unless I at least tried and if worse came to worse, I would just send them back and eat the shipping costs. They arrived fairly quickly, I was very excited to see these stools in our brand new kitchen! They came packaged perfectly and all in one piece so that was great! No messing around with assembly which is always a bonus! ;) First, the positives.... I LOVE the FINISH! They are distressed perfectly. They are solid and they are sturdy. They look expensive and the price was very reasonable. They are comfortable. I was impressed overall and would recomend especially if you are undecided and are not sure, I can tell you with much confidence that I know you won't be sorry if you order these stools. The negatives: Actually I only have ONE NEGATIVE and that is what I was afraid of since I had read this in some past reviews.... those people were right about the leather! I do think it is a pretty dumpy leather material. It is not soft, it is not smooth and they do NOT have that "new leather smell". Actually, I don't even know if they really are leather? I mean, the desciption calls it leather, but speaks nothing of the quality of it. So, this was what I immediately thought... we will use the death out of these stools. When the seat wears down and they start to lose their life, and/or I am sick of them... I will just get them re-upholstered. I definiitely think the remainder of the stool is worth holding onto and totally worth the cost of re-finishing with another material of our choice. So, that is my story... In a nutshell: I love the stools! I made a good choice! Happy customer! Smooth purchase! Mission accomplished! March 4, 2013
Love them Perfect creamy finish, soft cushiony seat. We love hanging out on these comfortable stools and have had a multitude of compliments. November 23, 2012
Just what we ordered! The stools are of good quality and go perfect with our decor. The leather is more shiny than preferred, but read that in another review...so we expected that. Order went smoothly and delivered when stated. Overall, a very good experience. November 21, 2012
Sturdy and Beautiful! I couldn't be happier with the 3 barstools I received. Packaged well, sturdy and so beautiful. I love that the leather just wipes clean when little fingers get them dirty! Another Ballard favorite in our house! October 17, 2012
Even Better in Person These barstools (I have 4) are beautiful, comfortable, substantial, and sturdy. I showed them to the people who designed my new kitchen, and they were so impressed that they immediately purchased the same barstools for their showroom. July 28, 2012
Beautiful design I originally only bought two for my kitchen but after having them for a year I decided to buy one more to complete the look. They are well made and very expensive looking. They also fit nicely under the counter. I would highly recommend these stools. June 20, 2012
fabulous value a princely look a pauper can afford! Incredible value, excellent quality, gorgeous look..........and customer service worked with me to maximize savings. Incredible shipping time! Flawless transaction - 110% all the way around..... November 2, 2011
I am so glad I ordered the Marlow Nailhead Barstools The Marlow barstools are exactly what I had hoped for. I ordered the white finish with the brown leather seats and couldn't be more pleased. They are gorgeous and feel very sturdy. November 2, 2011
beautiful design I bought these for my kitchen counter and they look wonderful. The craftsmanship is wonderful and they are very comfortable. I highly recommend them! October 6, 2011
This product is made well! I ordered these stools in the pewter leather which looks great with the white wash finish. They are made very well and have a very unique look to them. The also arrived so quickly after my order. I was glad I ordered 6! October 1, 2011
I love the look of this stool and the color of the leather. It is better in real life and have received lots of compliments on it! This is a great piece especially if you like distressed furniture with a modern feel. I chose the white to go with my white spring granite counters. The leather gives it more of a sturdy feel and is easy to keep clean while sitting at our counter/ bar. I have gotten many compliments on it. The scalloped edge of the seat makes it feminine while the leather gives it the masculine yang. LOVE LOVE LOVE it! March 16, 2011
Good price, average stool This stool was advertised as being hardwood with a leather seat and for such a product the sale price was outstanding. However, when it arrived it had a "bonded leather" seat and not the top quality leather I expected, and the frame was lighter weight and darker colored than I had hoped. But return shipping is expensive so I kept my purchase. It's been a few months now and after a few spills on the leather light spots have appeared that cannot be removed. I don't think the leather will hold up long at this rate. These stools are only average in quality, not good, and the leather is a minus feature. March 16, 2011
Very Classy & Eye Catching! Have been looking for a barstool like this for quite some time and found it here at Ballard Designs! Overall I love this stool! There in only two negatives I might say about this stool and that is one, the seat cushion sinks a lot when you sit down. You wonder if it will regain its original shape, but so far it has. Secondly, the stool only has one foot bar to rest your feet on, which means you must make sure the stool is always facing a certain direction or you have to get up and switch it after sitting down. Otherwise, beautiful looking and good price! March 16, 2011
Terrific Barstool! I absolutely love these barstools! They not only look great but are made well and very sturdy. I receive compliments frequently about them. March 16, 2011
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Product:ST227-Marlow Nailhead Barstool
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