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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marina Indoor/Outdoor Rug 4.7 5 195 195
Love it! I waited for a long time to purchase this rug. So glad I finally have it home. It's perfect for my laundry room. This room is next to my kitchen and it has our pantry so it has high traffic (3 kids and a doggy). It's been down for over a month and has zero stains! All you need to clean spills is a wet rag! I didn't even have to purchase a rug pad (I have tile) since it pretty much stays in place. It is the perfect dose of happy! August 6, 2015
Perfect for our home The Marina indoor/outdoor rug arrived in beautiful shape. It laid flat within a day. It goes with my living room beautifully and I love the rug on our carpet. It looks fresh, stylish and ties all the chairs in the arrangement together. We are very happy with the product and the overall experience with Ballard Design. July 28, 2015
This Rug Fades I loved this rug when we purchased it last summer (2014). But we are only halfway through this summer (2015) and it has faded terribly. We have had a very wet late spring and early summer, and on nice days, we have an awning that covers 90% of this rug, so I just don't understand why it faded so quickly. We also recently purchased the smaller matching rug to put by the back door. The difference in color is striking, and shows just how much the larger rug has faded this year. Very disappointed. July 26, 2015
great value Needed a small rug to go beneath my desk chair. This works perfectly. The spa color I selected was true to the photographs. The rug is sturdy and great value for the money. July 25, 2015
  • 2015-08-11T10:25:22.872-05:00
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Product:RW223-Marina Indoor/Outdoor Rug
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