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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 254 reviewers.
Rated 5 out of 5 by Great, chic rug I got two small rugs to cover up burns on my wall to wall carpeting. Love them, the color (slate) is even better than I thought. The pattern is chic. All in all, great rugs! May 1, 2015
Rated 5 out of 5 by Spring/Summer Look I purchased a smaller rug for the front door and a 4 x 6 for the living room in the sage green for a spring/summer look. The color is exactly as featured in the catalog. I am very pleased. Palmislands/FL May 1, 2015
Rated 5 out of 5 by True to Color, love this rug! I kept coming back to look at this rug and just couldn't decide. Put it in my cart and took it out many times. I couldn't justify shipping charges when so many other online stores offer free shipping. After searching all over for similar and not finding anything close to what I wanted I put this rug-the rust color in my cart and hit submit fast so I wouldn't change my mind again. I received the rug today and I am so happy I purchased. The size is 2' x 3'7" and it is perfect for the entry to front door on stoop. If you are hesitating... I hope my review helps, you are getting a quality rug, true to color. Just do it!! April 29, 2015
Rated 5 out of 5 by They look rich and fabulous I ordered 4 of the Marina rugs for my kitchen, bath and laundry room. I am so pleased with the quality. The edges of the rugs are bound beautifully and they laid down flat within a day. They don"t feel like an indoor outdoor rug. Comfy underfoot. Would definately order again.Very, very pleased. April 25, 2015
Rated 5 out of 5 by Beautiful I LOVE this rug! I've been looking for a rug for our newly remodeled entryway for quite a while. This rug is exactly what I was looking for. The color is perfect. The quality is great and it looks wonderful. April 25, 2015
Rated 4 out of 5 by Beautiful = Quality! Ballard is synonymous with quality! This rug is so smart looking. Please be advised the rug runner is 36 inches wide, not 2'7" (30") as indicated in the rug description. I have two of the long runners that will go either side of my kitchen island. These replace my previous Ballard runners that looked brand new for three years after heavy use. Only retiring them because we are moving to a new home and treating ourselves to the new Ballard rugs. Great purchase! April 24, 2015
Rated 5 out of 5 by Really good quality rug Been looking at this rug for awhile and finally ordered. Good size, nice feel, I put it in the entry way, where it looks like an indoor not indoor outdoor rug. Got the tan color and it is perfect. Totally recommend this rug! April 23, 2015
Rated 3 out of 5 by Looks Great, Well Priced but slippery. A very classy rug but I was surprised when I stepped on it it just slipped away. I've tried it on a couple of types of flooring and deck. No backing at all. I will try it with a rug saver or something. April 22, 2015
Rated 5 out of 5 by Great color - perfect for my new porch I ordered this rug in Mineral. It's a very pretty aqua and I've had tons of compliments on it. It was exactly as pictured. April 21, 2015
Rated 5 out of 5 by Love this rug Replaced an old wool rug with this rug and it looks great in our living room. We have 2dogs and 2 cats. If an accident happens we anticipate that it will clean up well and be much easier to care for. Love the 9 X12 size. April 19, 2015
Rated 5 out of 5 by Attractive and Serviceable I purchased two rugs, the same size, one for the entrance from the outside porch and one for the kitchen, accessed from the garage. Both are attractive and serviceable, and as yet do not show soil. April 18, 2015
Rated 5 out of 5 by Attractive and sturdy rug We got one of these to use in a bathroom with a tile floor, liked it so much we ordered a second one to have as a spare. It's a tight, solid weave that is a bit firm underfoot, but looks like it would wear forever--attractive pattern and color. April 17, 2015
Rated 5 out of 5 by Love this rug This is a great rug , I already purchase two of them. They are durable and very pretty at a great price April 16, 2015
Rated 5 out of 5 by love the color I bought these for my office to add some color. I needed a very low nap rug for my desk chair to be able to move. They are working beautifully. April 13, 2015
Rated 4 out of 5 by Just right! Looking for a rug for my sunroom. Although there were initial delivery issues, Ballard was quick to replace and re ship. Nice quality, rolled out flat, perfect for what I was looking for. April 4, 2015
Rated 5 out of 5 by Really nice I got a small one in black for the front foyer where we get snowy boots and messy entries all year. I got a larger one in teal for the bathroom. They can both be hosed off with ease and they look and feel attractive. Good delivery..really good value. April 4, 2015
Rated 5 out of 5 by Perfect This rug fits perfectly in my bathroom. The tiles are black and white and I looked everywhere for a large enough rug to cover the cold, tile floor. I ordered two sizes and the larger one was exactly the right size. I returned the other rug with no problem at all. Great job. April 1, 2015
Rated 5 out of 5 by Terrific indoor-outdoor look I purchased two runners for indoor kitchen pathway, where there was high traffic in a rental house. Great look for the price. Won't be damaged by dogs or cats. Highly recommend. April 1, 2015
Rated 5 out of 5 by Absolutely Fabulous! I received this rug today in completely exceeded my expectations and is divine. The color is gorgeous and it works perfectly in my dressing room. I find that wool rug fibers get on my clothing, tights, socks and this rug is fiber free! Very pleased indeed. March 31, 2015
Rated 4 out of 5 by Good indoor(outdoor) rug! I ordered this runner for my entrance to my kitchen (back door)....I really like it in that it has taken a lot of abuse and still looks good...I have a problem with my dog when I put a sisal rug here....too much like real grass I guess. This is much better in this respect...and if it happens this rug can be hosed off! March 31, 2015
Rated 5 out of 5 by Great quality, super durable. This is my second rug of this type from Ballard and it does not disappoint. I have it just inside an entry door that sees a lot of traffic from kids and a large dog. Somehow this rug never shows dirt despite it's lighter color. Love it! Also, it has never pilled or had any pulled threads, even with dog nails. Can't recommend enough. Color was pretty true, I ordered the Mineral and it's a nice dark aqua color. Pretty soft under bare feet too. March 28, 2015
Rated 5 out of 5 by Terrific product i now have three of these rugs in different colors. They are wonderful. I would recommend them to anyone. March 26, 2015
Rated 5 out of 5 by Great color/pattern The style is very versatile. I have a mix of contemporary, industrial and vintage and this fits in very well. The color is a pale blue grey. Placed in a room with less blue it takes on more grey hues. In the room I wanted to pull the blue from the pattern in chairs it looks more blue. Just enough pattern to add texture. It is softer than most indoor outdoor rugs, but substantianal. I am buying a small one for right inside the sliding door in the same room. March 26, 2015
Rated 5 out of 5 by We Simply Love This Rug! This rug was the perfect purchase for our bathroom. In the Rust color, it brightens up the room, is easy care, and just plain is wonderful! I highly recommend it for wherever you need something cheerful, up to date, and eye-catching...oh, and did I say easy care? March 25, 2015
Rated 5 out of 5 by Very Nice I was impressed with this rug...Made very well...Will be ordering more to put at front and back door... March 21, 2015
Rated 3 out of 5 by Excellent for Balcony We have changed to a sealant on our condo balconies rather than carpeting. I don't like the color of the sealant so I purchased this indoor/outdoor rug to cover most of the sealant. I like the color but until we have summerish weather, I have not put the rug on the balcony. I will have a better evaluation of it in several months. March 15, 2015
Rated 5 out of 5 by Perfect in front of french door I've been looking for something to go across my french door off my lanai in Florida. The spot gets tons of afternoon sun so resistance to fading is crucial. Just received this so don't know how it will hold up, but the quality and feel are excellent. Mine does have small ridges from being rolled, but does lie flat so not an issue. Hopefully they will disappear, but if they don't it still looks great. Love this so much I'm ordering another one for another door! March 7, 2015
Rated 5 out of 5 by Love them! Ordered new entryway rugs, love the look and the price! Like that you can just wipe them up or bring them outside and hose them off. They are pretty soft underfoot. I am going to be purchasing rug mats so they don't slide, and to add cushion. I liked them so much I just ordered some for the kitchen. March 1, 2015
Rated 5 out of 5 by Great rug! I have 3 of these rugs and I love them. They are super cute and very study. They have stood up to my pets and are also easy to clean. Great for high traffic areas. February 27, 2015
Rated 5 out of 5 by Perfect entryway rug Subtle pattern and compliments an adjacent rug in other colors, is durable for an entryway, and the perfect size. February 20, 2015
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Product:RW223-Marina Indoor/Outdoor Rug

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