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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marina Indoor/Outdoor Rug 4.6 5 110 110
Cleans well, good color. Looks great I am very pleased with this rug, cleans up well with water. I had wanted the black, but was sold out so I settled for the green. However the green looks so good, glad I went with it. The color is true to the catalog. August 2, 2013
Good pick This rug adds beautiful color with subtle pattern to my balcony porch. I purchased the aqua color and love it. August 2, 2013
Disappointment I was extremely disappointed with the rug. It is so flimsy that I find it unusable. It curls up and would be an accident waiting to happen. I had planned to purchase the largest one, but I ordered the smallest, so that I could check it out. Now, there's no way I would get the other one. I would have returned this small one, but I decided it was just too much trouble, especially having to pay postage to return it. On a positive note, I did like the benches I ordered, though the rush tops had some loose ends that I hope will not be an indication that the tops will not hold up. August 1, 2013
Love the rug. I bought this rug to make a part of our deck cosier and more room like. It goes great with our white deck furniture and I love sitting out there. Nice for bare feet also. I would definately recommend these indoor/outdoor rugs. I have a smaller one in the kitchen by our back door, and because of the European sizing it was just the perfect size...a size I had not been able to find in any store. I think the prices are quite reasonable as well. July 4, 2013
Just the Right Touch After redoing my guest bedroom in black and white with bright green accent, I needed a small rug to pull it all together. This simple but cheerful rug did the trick even though the color is not white as it looks in the catalog. It is a light taupe which exactly matched the carpet it overlays. Only problem is when placed over carpet, it tends to "walk" and you have to keep moving it back into place even when there is a liner underneath. June 14, 2013
What I was looking for I bought this rug ( 4' x 5'7") to go at our french doors that go to our backyard. This rug is inside and looks great. I was reading other reviews about the trim being off and had to go and look at mine because I had never noticed. As it is, it is not off :0). The color is black and cream, which matches the black check cafe panels in my breakfast area. Just waiting for the larger rug in this for under our kitchen table (waiting for it to ship)! May 29, 2013
Love it!!! I bought a large black one for my deck and it is just great-no problems at all. Easy to clean, no rolling-lays flat. I have had the Navarre design outdoor rugs for my porch for a few years now and love them!!! This design is comparable! May 24, 2013
color, price, durability and style I love this rug. The color is what it appeared as in the catalogue. I love the price and the durability. I use it as an indoor rug. May 3, 2013
Trim pattern off-center... Ordered both the Chevron Stripe, as well as the Marina. Loved the Chevron, not so much the Marina, as the Marina trim-print was completely off. I had already peeled off the back labels before noticing, therefore, thought it'd be too difficult to return it, so just put it in a spare bathroom -- not where I'd ordered it for. Overall, not an item meeting Ballard's standards! April 27, 2013
This rug is exactly what I wanted for my bathroom. When I purchased the rug and pad from Ballard's, I wasn't sure that the color would coordinate with my bathroom wall paint color, or that the rug would be as soft as described in the catalog. I was delighted to discover that the rug is exactly right, both in color and texture. In fact, I like it so much that I am seriously considering buying a second rug exactly like it as two rugs of that size will fit in my bathroom. April 21, 2013
This rug has a whimsical look to it...very nice. I put mine in my enclosed porch/sitting room. Looks great with the white wicker furniture that I have in there. April 19, 2013
Seaside Colored Rug Just repainted and restyled my house to reflect the beach. The new color of this rug is a perfect match. I purchased 2 runners and 1 small rug for my kitchen. They wear great and my cats, dogs and boys have been testing them for over a month and they still look new. Another note, my Roomba goes over them effortlessly! April 13, 2013
Beautiful terrace rug I have a long but narrow terrace and ordered this rug because it looked like water. It's beautiful and looks wonderful on my terrace. I am ordering another one to take it all the way across the terrace. I wish Ballard would make outdoor furniture and products for small spaces. I have purchased other home items from Ballard and the quality and design are superior. April 4, 2013
This rug is perfect for laundry room. After searching for a rug that spans the length of both washer and dryer, the 2'7" x 4'11" Marina rug fits perfectly in my small laundry room. The sage color is true to the catalog photos, and coordinates well with my current color scheme. The fact that this stylish rug is easy to clean,#It is at the entrance from the garage# is an added plus! The only small flaw is that the border stripes around the outer edge are not evenly spaced, but it is barely noticeable. I am considering purchasing a larger Marina rug in Mineral for the guest room. March 30, 2013
Nice quality, color. I ordered two, one for outside and one for a half-bath. The outside one (black) gets blown askew by the wind occasionally but it looks great. The one in the half-bath (orange) is a great pop of color, is comfortable on bare feet, and lies nicely under the very low-clearance door. March 29, 2013
love it Beautiful color and goes perfect with my white outdoor table and chair set. Fast delivery. I will be ordering more things from this shop. I love it. March 28, 2013
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Product:RW223-Marina Indoor/Outdoor Rug
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