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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 238 reviewers.
Rated 5 out of 5 by Perfect This rug fits perfectly in my bathroom. The tiles are black and white and I looked everywhere for a large enough rug to cover the cold, tile floor. I ordered two sizes and the larger one was exactly the right size. I returned the other rug with no problem at all. Great job. April 1, 2015
Rated 5 out of 5 by Terrific indoor-outdoor look I purchased two runners for indoor kitchen pathway, where there was high traffic in a rental house. Great look for the price. Won't be damaged by dogs or cats. Highly recommend. April 1, 2015
Rated 5 out of 5 by Absolutely Fabulous! I received this rug today in completely exceeded my expectations and is divine. The color is gorgeous and it works perfectly in my dressing room. I find that wool rug fibers get on my clothing, tights, socks and this rug is fiber free! Very pleased indeed. March 31, 2015
Rated 4 out of 5 by Good indoor(outdoor) rug! I ordered this runner for my entrance to my kitchen (back door)....I really like it in that it has taken a lot of abuse and still looks good...I have a problem with my dog when I put a sisal rug here....too much like real grass I guess. This is much better in this respect...and if it happens this rug can be hosed off! March 31, 2015
Rated 5 out of 5 by Great quality, super durable. This is my second rug of this type from Ballard and it does not disappoint. I have it just inside an entry door that sees a lot of traffic from kids and a large dog. Somehow this rug never shows dirt despite it's lighter color. Love it! Also, it has never pilled or had any pulled threads, even with dog nails. Can't recommend enough. Color was pretty true, I ordered the Mineral and it's a nice dark aqua color. Pretty soft under bare feet too. March 28, 2015
Rated 5 out of 5 by Terrific product i now have three of these rugs in different colors. They are wonderful. I would recommend them to anyone. March 26, 2015
Rated 5 out of 5 by Great color/pattern The style is very versatile. I have a mix of contemporary, industrial and vintage and this fits in very well. The color is a pale blue grey. Placed in a room with less blue it takes on more grey hues. In the room I wanted to pull the blue from the pattern in chairs it looks more blue. Just enough pattern to add texture. It is softer than most indoor outdoor rugs, but substantianal. I am buying a small one for right inside the sliding door in the same room. March 26, 2015
Rated 5 out of 5 by We Simply Love This Rug! This rug was the perfect purchase for our bathroom. In the Rust color, it brightens up the room, is easy care, and just plain is wonderful! I highly recommend it for wherever you need something cheerful, up to date, and eye-catching...oh, and did I say easy care? March 25, 2015
Rated 5 out of 5 by Very Nice I was impressed with this rug...Made very well...Will be ordering more to put at front and back door... March 21, 2015
Rated 3 out of 5 by Excellent for Balcony We have changed to a sealant on our condo balconies rather than carpeting. I don't like the color of the sealant so I purchased this indoor/outdoor rug to cover most of the sealant. I like the color but until we have summerish weather, I have not put the rug on the balcony. I will have a better evaluation of it in several months. March 15, 2015
Rated 5 out of 5 by Perfect in front of french door I've been looking for something to go across my french door off my lanai in Florida. The spot gets tons of afternoon sun so resistance to fading is crucial. Just received this so don't know how it will hold up, but the quality and feel are excellent. Mine does have small ridges from being rolled, but does lie flat so not an issue. Hopefully they will disappear, but if they don't it still looks great. Love this so much I'm ordering another one for another door! March 7, 2015
Rated 5 out of 5 by Love them! Ordered new entryway rugs, love the look and the price! Like that you can just wipe them up or bring them outside and hose them off. They are pretty soft underfoot. I am going to be purchasing rug mats so they don't slide, and to add cushion. I liked them so much I just ordered some for the kitchen. March 1, 2015
Rated 5 out of 5 by Great rug! I have 3 of these rugs and I love them. They are super cute and very study. They have stood up to my pets and are also easy to clean. Great for high traffic areas. February 27, 2015
Rated 5 out of 5 by Perfect entryway rug Subtle pattern and compliments an adjacent rug in other colors, is durable for an entryway, and the perfect size. February 20, 2015
Rated 5 out of 5 by This rug is darling! I LOVE this rug. I put it in my craft room and it was just that extra little pop to give this room a finished look! Very happy! Very nice rug, well made. February 13, 2015
Rated 5 out of 5 by Great kitchen addition Got the black in 5x7 to warm up the kitchen. The black is neutral with a touch of pattern so it doesn't jump out at you. Easy to clean and good quality. Doesn't look like an outdoor rug. January 21, 2015
Rated 5 out of 5 by Loved the texture of these rugs. I was a little reluctant because these rugs were indoor/outdoor. I wanted to use them in my laundry room which is off our garage and gets a lot of snowy boots, dirt sand etc tracked in. I just shake them outside and the sand/dirt shakes off! I also wanted something with texture and a good look. They certainly have held up to our miserable Minnesota winter and look like an indoor rug. I didn't use rug pads - they don't slip or move on our stone floor. I am very happy with these rugs! January 17, 2015
Rated 5 out of 5 by Good product Color true to picture, easy to clean , looks great in kitchen under sink January 3, 2015
Rated 5 out of 5 by Loved it so much, bought a second one I adore this rug. Since I live with one neat husband, two semi neat boys and a very messy dog, I have to be realistic about what will work in this house. This rug is the perfect balance of great looking and hard working. The dog actually threw up on the rug last week and clean up was a snap. You can have pretty things in your house, even if you love dogs. January 3, 2015
Rated 5 out of 5 by This is the perfect mudroom runner and I love the upscale look! I like the fact that I can take it outdoors and spray it down with the hose instead of washing this size runner in the washing machine. January 2, 2015
Rated 4 out of 5 by very light and fresh I'm quite pleased with this rug. It doesn't yet show any dirt, lightens up our entry way, and appears to be extremely easy to wash. My only issue is that it is awfully lightweight. So far it isn't an issue; I'm just not used to it so I don't know how it will fare. December 22, 2014
Rated 5 out of 5 by Perfect! Better then I anticipated! Ordered a smaller one too and they set off the whole room. December 17, 2014
Rated 3 out of 5 by Disappointed that the dots were not white. The overall rug is very nice,but unfortunately in the catalogue it looked like the dots were white, when actually they are cream. The rug is on a black and white marble floor. December 15, 2014
Rated 5 out of 5 by Shows well This large rug looks great on my porch as the colors show very well being a muted color. Just love it !!!! December 11, 2014
Rated 5 out of 5 by Love the rugs! I used 2 of these in my kitchen and am very happy with them. Easy maintenance and gave me some color! December 4, 2014
Rated 5 out of 5 by Sage color is pretty I purchased the sage color and it is pretty. Sometimes sage can be a bit dull, but this rug isn't. The white dots are a little bigger than I expected, but no concern. Super fast delivery by Ballards. December 4, 2014
Rated 5 out of 5 by I bought it in black and cream and it's very striking. I love it. Good quality and looks great too! Buy one if you are looking for a striking rug that makes a statement. November 29, 2014
Rated 5 out of 5 by Great looking and easy to clean. Bought two for the kitchen. Perfect! Best of all, they were flat to the floor from day one! No creases or rolls like others I have purchased. November 27, 2014
Rated 4 out of 5 by Very satisfied Bought for use in kitchen and works well. Love the color and the material is great for the area. October 27, 2014
Rated 5 out of 5 by indoor outdoor rug love the color. Just as described. they rinse off quickly. October 11, 2014
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Product:RW223-Marina Indoor/Outdoor Rug

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