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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 232 reviewers.
Rated 5 out of 5 by great rug for outdoor balcony This color is a warm sea blue and a great rug for the is well made and easy to keep clean..I get many compliments... February 23, 2014
Rated 5 out of 5 by I love the color of this rug. I thought about ordering this rug for three months,sort of afraid to purchase, so much color without seeing the real thing. The color was perfect and the rug went beyond my expectations. This is the 2nd indoor/outdoor rug I have purchased from Ballard and both are beautiful. February 24, 2014
Rated 5 out of 5 by Great looking Very pleased with the quality. Perfect in front of the sink or any place where some water may spill. Looks wonderful. The blue one I bought is such a lovely color and the black was very striking! March 2, 2014
Rated 5 out of 5 by Just what I was looking for! I bought this rug in black for my busy foyer at our lake house. I needed a low pile due to the 3 doors that open on to it. I could not be happier with it. It looks great and is super durable! March 15, 2014
Rated 5 out of 5 by So pleased with my rug -great color and quality ! I am enjoying my new rug everyday. It seems quite well made for daily wear. The colors are bright and are as shown in the catalogue. It is soft to walk on. The price was fair. People have commented on how light and nice it makes my back hall look. March 20, 2014
Rated 5 out of 5 by Great rug This is a great rug. I have ordered other indoor/outdoor rugs from Ballard and I'm familiar with the construction. I bought this one for under my kitchen table so it would help with ware of my hardwood floors/add some color and be easy to clean up with kids and a dog. I ordered the sage and it is a pretty green with scattered white dots and stripped border. It was just a little wavy when I unrolled it but has straightened out over a couple of weeks. On a side note I first ordered the mocha but changed my color scheme and exchanged it for the sage. The mocha was pretty and true to the color . It had more of a creamy dot and stripe. The exchange was easy as I had carefully opened one end of the packaging knowing I might need to exchange it. March 24, 2014
Rated 5 out of 5 by Use on my Outdoor lanai I've purchased several outdoor rugs from Ballard, and not only are they durable, but last quite well and look good. I recently purchased the Marina outdoor rug in tan and it really looks more expensive than it actually is. This rug can go with anything. I would recommend it. Note, that the rugs will fade over time, particularly red. My red outdoor rugs, although in a covered area, faded after 2 years. March 29, 2014
Rated 5 out of 5 by Love this rug! I already had an outdoor rug on my porch, so when I saw the picture of this one I knew I'd have to wait awhile before I would be able to get it. I cut the picture out and put it on my wish list. I never thought that after saving this picture for so long of a time you would still have it, but you did! I was so excited for it to arrive and I love it! April 12, 2014
Rated 5 out of 5 by Good quality for the price. The color is exactly as shown and works indoors too. April 20, 2014
Rated 5 out of 5 by This product appears to be very durable & classy I have purchased outdoor rugs from box stores & the rugs didn't last 2 seasons on the porch, they freyed and unraveled. I purchases the marina indoor/outdoor rugs....The quality is wonderful. It is on the wooden desk - dries quickly under the rug after a rain - not concerned about rotting the wood. After unrolling the rug - it was flat. Appears to be VERY high quality. VERY PLEASED. Will order additional rugs from Ballards. April 22, 2014
Rated 5 out of 5 by Highly reccomend this gorgeous rug!!!! I purchased this rug for my kitchen and absolutely love it!! Looks exactly like it did in photos online. It did not lay flat when I placed it on the floor, so I placed a cotton pillow case over one area at a time & steam ironed it. Worked wonderfully!!! Lays perfectly flat and just brightened an otherwise dull kitchen!! Ordered another rug from Ballard (a different pattern) the same day I received this one, just because I was so pleased!!! April 27, 2014
Rated 5 out of 5 by Absolutely perfect! I needed a black and white rug to go with our porch furniture but every rug we saw before we visited Ballard had designs which were too bold or the quality was questionable.When I saw this beautiful understated rug I was thrilled because it was exactly what I was looking for and was even more lovely when I unrolled it for the first time on our porch! The quality and design are outstanding! May 21, 2014
Rated 5 out of 5 by Product is everyting it claims to be Love, love, love my new rug. The cheerful green color brightens up my dark galley kitchen. Shipping was so fast that I had barely turned off my computer and it was sitting at my front door! May 23, 2014
Rated 5 out of 5 by Great buy! I have hardwood floors and dogs. Wool rugs just don't work when accidents happen. This rug is just right for my pets and I much prefer them for hardwood floors. I highly recommend them to anyone. They are priced just right and Ballards sent them out right away. Great company to buy from. May 23, 2014
Rated 5 out of 5 by Beautiful looking!! Love these rugs!! Bought one for my laundry room. I was so surprised how nice it was that I bought 2 for the kitchen at my beach house in the black. I also bought it in the blue( which is a beautiful blue green color) for my bathroom . So much nicer than the usual bathroom rug! Wonderful quality!! May 24, 2014
Rated 5 out of 5 by Looks good, feels goood. The rug arrived 10 days after ordering, it looks exactly as described. I use it on my porch and love how it feels. I definitely recommend this product. May 26, 2014
Rated 5 out of 5 by Great Product Love everything about this. Bought one & liked it so much, I bought another! May 29, 2014
Rated 5 out of 5 by Great rug Rug arrived on time. True to size and color. Light weight and stain resistant. Using it in the kitchen and it has held up well to heavy foot traffic. Would recommend this rug! June 1, 2014
Rated 5 out of 5 by Attractive I purchased the black Marina indoor/outdoor rug for my laundry room--very attractive. We enter and exit through both the garage and back yard in this room so I wanted a durable rug that could handle the heavy traffic and look good at the same time. Another priority was that it could be hosed off. This rug fills all my needs and feels decent under my feet. It feels how I would expect an indoor/outdoor rug to feel. I have no complaints and would purchase another. June 4, 2014
Rated 5 out of 5 by Simple, super cute, durable I LOVE my new rug! It worked out perfectly with my cottage decor on the front porch. It's easy to take care of and I know will last a long time. And, I got it on sale at a super price. LOVE LOVE!!! June 4, 2014
Rated 5 out of 5 by Very nice rug for the price! Love it! True to color and really durable. Would highly recommend. June 6, 2014
Rated 5 out of 5 by Very Nice Rug Looks wonderful. Rug has been on our front deck for almost a month. No fading so far and water doesn't bother it. Good purchase for the price. June 7, 2014
Rated 5 out of 5 by This product is just what I hoped it would be. The color was true to the picture online. The price is great and I love having these around the house and on our porch. June 7, 2014
Rated 5 out of 5 by Love My Black Marina Rug! Love this rug! I use it as an entryway runner and it's perfect. Slides a bit on hardwood floors so definitely needs a rug pad. Didn't have any issues with corners curling or the border pattern being a bit off like some other reviewers mentioned. It was perfect from day and I would absolutely order another! Love that it's washable, too. Highly recommend! June 11, 2014
Rated 5 out of 5 by Great outdoor rug Good size, color was right on (mocha). It has been rained on and dried in the sun now several times. You can tell it will stand up well. Good quality and great price. June 13, 2014
Rated 5 out of 5 by Gorgeous Print This rug is gorgeous, well made and looks fabulous on our deck! June 13, 2014
Rated 5 out of 5 by LOVE OUR NEW OUTDOOR RUG!! I love my new outdoor rug! Ordered the black, and it is stunning on our patio with our terra cotta cushions accented with black and white striped pillows! It helped to create a very classy and inviting area to sit. June 13, 2014
Rated 5 out of 5 by Great product, great price - perfect for kitchen I love this rug! I bought it to replace the grey/tan chevron design that didn't quite fit with our new kitchen color scheme. This one blends right in. The quality is excellent and perfect for indoor use in an area such as a kitchen or entry hall that sees high traffic and moisture. June 18, 2014
Rated 5 out of 5 by Just beautiful and fun! I was reluctant to purchase rugs online but after reading all the other reviews, i took a chance and glad I did. I ordered Marina in Rust to go with cushions on my patio. They aren't like anything in the stores and the just look great. And the color--well, it was a bit bright for Rust but you know what? It just looks fun and cheery on the patio! June 21, 2014
Rated 5 out of 5 by Great color and quality I ordered this rug in black. The sale price made it a great value. The quality is great and it was accurately pictured in the catalog. The larger size is anchored by furniture; however, smaller sizes require non-skid pads to prevent sliding. June 26, 2014
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Product:RW223-Marina Indoor/Outdoor Rug

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