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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marina Indoor/Outdoor Rug 4.6 5 58 58
Good color and construction I bought two for a large room in a mountain cabin, because I needed something washable. Although I haven't had it long enough to have to wash it, it seems like it'll be easy to do with these. The color is good. The only complaint I have is that after a month, they're still not laying flat. I've tried weighing them down with boards and buckets, but I may have to take them out, wet them down to get the shipping curls out of them. November 21, 2013
color, price, durability and style I love this rug. The color is what it appeared as in the catalogue. I love the price and the durability. I use it as an indoor rug. May 3, 2013
Good value For the cost, this rug is fine. The rust color wasn't as deep as I had hoped but it works in my color scheme in the kitchen area. Had to flip it over and weight it down for about a week to get it to lay flat due to the way it was rolled and wrapped for shipping. November 24, 2013
Good little rug for the price Bought the smallest size to place on hardwood floor by the kitchen sink. Ordered the spa color, which isn't as bright as pictured, but works well in my black, white, and turquoise kitchen. Very easy to keep clean, which is what I was after, since it's in the kitchen and gets constant spills. I just scrub it off with a wet sponge. It also traps grit from shoes, which a rug should do, right? I like this rug a lot. November 17, 2013
love it Beautiful color and goes perfect with my white outdoor table and chair set. Fast delivery. I will be ordering more things from this shop. I love it. March 28, 2013
Great color Bought this in Sage to go under my outdoor dining table. Looks great and brightens up the whole area. Easy to clean and soft underfoot. November 8, 2013
The rug exceeded my expectations. Wonderful purchase from Ballard. I love the rug and it looks great in the room. Thank you. November 7, 2013
As described This rug has great color and durability. Shipping took forever! November 7, 2013
good quality, soft to the touch, great design love this rug! I use it in my bathroom and it looks good and will hold up well. The pattern adds some subtle fun to the overall look! It's perfect! October 29, 2013
Just what I wanted This is the perfect rug for our Dining Room. We have two boys and a dog and this is the room where we eat and the boys do their homework and any projects. The rug looks beautiful and cleans up like a dream. October 27, 2013
The color of the rug is perfect This will be my summer rug. The color (mocha) is exactly as it appears in the photo and goes perfectly with the woodtones and the fieldstone fireplace. October 28, 2013
Rug is exactly as pictured Good quality, easily cleaned and fits into our home perfectly! October 26, 2013
Love the color and size This runner is on my lanai, in front of the sliders that lead in and out of our living area. It's resilient and functional both at the same time. Our outdoor furniture is - very Floridian - floral, mostly with oranges - and the runner just pops. September 21, 2013
This rug is perfect. I like the light weight of this rug and its nice-looking appearance. September 22, 2013
Disappointment I was extremely disappointed with the rug. It is so flimsy that I find it unusable. It curls up and would be an accident waiting to happen. I had planned to purchase the largest one, but I ordered the smallest, so that I could check it out. Now, there's no way I would get the other one. I would have returned this small one, but I decided it was just too much trouble, especially having to pay postage to return it. On a positive note, I did like the benches I ordered, though the rush tops had some loose ends that I hope will not be an indication that the tops will not hold up. August 1, 2013
doesn't make it for me I wouldn't have even mentioned my opinion but you asked for it. This carpet has a hard feel. It must have been rolled a long time because I can't get the ends to lay flat and I have tripped on it twice! It's too lightweight so it slips back and forth on my wood floor, I am sure it would do the same on tile. Even my dog doesn't like laying on it! I would have returned it but considering the expense of shipping, it wasn't worth it to me. August 5, 2013
Perfect Choice! I bought the 8' x 10' and the small door mat in blue. Love them both. The small rug needs a mat to keep it from slipping. The larger one has outdoor furniture on it so there is no problem. It's crisp, clean lines are perfect for where we live on the river! August 4, 2013
worth the wait I deciced to wait for this rug even though the WAIT was LONG It was a great price and i have bought other indoor/outdoor before with no regrets. It cleans easily and the pattern is new and fresh August 5, 2013
Beautiful in turquoise Great rug...easy to vacuum and doesn't grab dog hair or dirt. August 6, 2013
Looks good but how will it stand the test of time. The rug looks great on the screened porch. I hope it lasts longer than its predecessor. Time will tell. August 4, 2013
Love the rug. I bought this rug to make a part of our deck cosier and more room like. It goes great with our white deck furniture and I love sitting out there. Nice for bare feet also. I would definately recommend these indoor/outdoor rugs. I have a smaller one in the kitchen by our back door, and because of the European sizing it was just the perfect size...a size I had not been able to find in any store. I think the prices are quite reasonable as well. July 4, 2013
Love it!!! I bought a large black one for my deck and it is just great-no problems at all. Easy to clean, no rolling-lays flat. I have had the Navarre design outdoor rugs for my porch for a few years now and love them!!! This design is comparable! May 24, 2013
This rug is exactly what I wanted for my bathroom. When I purchased the rug and pad from Ballard's, I wasn't sure that the color would coordinate with my bathroom wall paint color, or that the rug would be as soft as described in the catalog. I was delighted to discover that the rug is exactly right, both in color and texture. In fact, I like it so much that I am seriously considering buying a second rug exactly like it as two rugs of that size will fit in my bathroom. April 21, 2013
This rug has a whimsical look to it...very nice. I put mine in my enclosed porch/sitting room. Looks great with the white wicker furniture that I have in there. April 19, 2013
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