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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marina Indoor/Outdoor Rug 4.7 5 96 96
Perfect for what I was looking for! When you walk thru our front door you're in the living room. Path goes to dining room so I needed some sort of protection for my carpet (pale aqua, 15x15 area rug), which is in a large diamond pattern. Just seeing the picture took a chance on color and almost a perfect match. Now if it gets soiled I can take it outside to clean and dry. I am very pleased!! February 17, 2014
Love this rug This is my second indoor/outdoor rug from Ballard and I love it. I use it in my kitchen and it's great! Perfect for the cooking/prep area to protect my wood floors. And my cat likes to scratch on it and it does not get pulls or damaged in any way! A win win all around! August 4, 2013
Great rug This is a great rug. I have ordered other indoor/outdoor rugs from Ballard and I'm familiar with the construction. I bought this one for under my kitchen table so it would help with ware of my hardwood floors/add some color and be easy to clean up with kids and a dog. I ordered the sage and it is a pretty green with scattered white dots and stripped border. It was just a little wavy when I unrolled it but has straightened out over a couple of weeks. On a side note I first ordered the mocha but changed my color scheme and exchanged it for the sage. The mocha was pretty and true to the color . It had more of a creamy dot and stripe. The exchange was easy as I had carefully opened one end of the packaging knowing I might need to exchange it. March 24, 2014
Just beautiful and fun! I was reluctant to purchase rugs online but after reading all the other reviews, i took a chance and glad I did. I ordered Marina in Rust to go with cushions on my patio. They aren't like anything in the stores and the just look great. And the color--well, it was a bit bright for Rust but you know what? It just looks fun and cheery on the patio! June 21, 2014
durability and crisp looking I was looking for a rug for entry from the patio. My husband has a shop and enters through this door and manages to scruff off dirt onto any carpet I put there so I thought I would try an indoor/outdoor rug. After 4 months, it did not look dirty but I shampooed it anyway and the dirt rolled off of it. I was embarrassed how much dirt was in it and I could not see it. I did tape down the edges for awhile as they want to curl but a small inconvenience for a rug that looks good even when dirty. I like it so much I am ordering one of different pattern for the family room tiled floor as we have a new dog that we do not completely trust yet. August 23, 2013
Beautiful looking!! Love these rugs!! Bought one for my laundry room. I was so surprised how nice it was that I bought 2 for the kitchen at my beach house in the black. I also bought it in the blue( which is a beautiful blue green color) for my bathroom . So much nicer than the usual bathroom rug! Wonderful quality!! May 24, 2014
Trim pattern off-center... Ordered both the Chevron Stripe, as well as the Marina. Loved the Chevron, not so much the Marina, as the Marina trim-print was completely off. I had already peeled off the back labels before noticing, therefore, thought it'd be too difficult to return it, so just put it in a spare bathroom -- not where I'd ordered it for. Overall, not an item meeting Ballard's standards! April 27, 2013
Seaside Colored Rug Just repainted and restyled my house to reflect the beach. The new color of this rug is a perfect match. I purchased 2 runners and 1 small rug for my kitchen. They wear great and my cats, dogs and boys have been testing them for over a month and they still look new. Another note, my Roomba goes over them effortlessly! April 13, 2013
Nice quality, color. I ordered two, one for outside and one for a half-bath. The outside one (black) gets blown askew by the wind occasionally but it looks great. The one in the half-bath (orange) is a great pop of color, is comfortable on bare feet, and lies nicely under the very low-clearance door. March 29, 2013
Highly reccomend this gorgeous rug!!!! I purchased this rug for my kitchen and absolutely love it!! Looks exactly like it did in photos online. It did not lay flat when I placed it on the floor, so I placed a cotton pillow case over one area at a time & steam ironed it. Worked wonderfully!!! Lays perfectly flat and just brightened an otherwise dull kitchen!! Ordered another rug from Ballard (a different pattern) the same day I received this one, just because I was so pleased!!! April 27, 2014
This product appears to be very durable & classy I have purchased outdoor rugs from box stores & the rugs didn't last 2 seasons on the porch, they freyed and unraveled. I purchases the marina indoor/outdoor rugs....The quality is wonderful. It is on the wooden desk - dries quickly under the rug after a rain - not concerned about rotting the wood. After unrolling the rug - it was flat. Appears to be VERY high quality. VERY PLEASED. Will order additional rugs from Ballards. April 22, 2014
Love it!! I bought this rug to put under my kitchen table and it looks great! Also, it wipes up so easy when my kids spill food on it. I have yet to have a stain. Perfect rug for the price! October 2, 2013
Love this rug! I already had an outdoor rug on my porch, so when I saw the picture of this one I knew I'd have to wait awhile before I would be able to get it. I cut the picture out and put it on my wish list. I never thought that after saving this picture for so long of a time you would still have it, but you did! I was so excited for it to arrive and I love it! April 12, 2014
This is a great rug for either indoor or out. We have two labs who love to lie on this rug. It vacuums up nicely and looks great in our entrance hall. It is a high traffic area and so far it has held up well. February 6, 2014
Marina Outdoor Carpet I've purchased three rugs in various colors and am extremely pleased with the product. They hold the color even with direct sunlight and the design goes well with any pattern or stripe your furniture (cushions) might have. The rug is of good quality and the price is excellent compared to other stores. I highly recommend this product. July 16, 2014
beautiful on light hardwood floors good color and texture, lies flat and does not roll at corners. nice decorative addition and comfortable under foot. July 19, 2014
Just what I needed Had a hallway that need a runner and this product filled the bill.....and was on sale! July 18, 2014
Just perfect! It took me a while to find a rug with the right dimensions, color, and pattern that did not cost a fortune. My front stoop gets flooded when I water the front lawn or when it rains a lot so I didn't want to pay a lot of money and find a rug wouldn't work in this spot. When I put the rug down it looked great - lay flat, fit well, color was true to the photo. In about a week it passed the test. It had poured for 3 days, the rug was thoroughly saturated but a day or two after the rains ended it was bone dry, as was the cement underneath and it looks brand new. Also, thank you, Ballard, for giving me time to use the rug before asking for an assessment. I think function is as important, if not more so than appearance. I'm a happy customer! June 30, 2014
As promised No complaints. What you see is what you get, delivered as promised. Happy with the product. July 16, 2014
Marina Indoor/Outdoor Rug The color and size of the Marina indoor / outdoor rug is perfect for my kitchen and laundry room. I am very pleased with the colors I ordered. July 11, 2014
color and texture are great. it is all that i imagined. beautiful color. im using it inside and love how it brightens the room. July 11, 2014
Very attractive and easy to take care of. So happy to have seen this rug in your catalog. Spilled tomatoe paste on it. Thought I would have to trash, but it cleaned up without much effort. It is also very attractive and will go with any type of design. July 9, 2014
Pleased with this rug. Rug looks great. Color is true. Haven't been using it long, but looks like it will wear and clean well. July 10, 2014
Stands up well to busy traffic. I have indoor outdoor carpet in these colors but in stripes. ( Love, love them particularly if you have dogs. Any accidents just hose down, soap and water, you're good to go. ) Thought I would get brave and order two of these with dots and am so happy that I did. Adds pizzazz and having two different patterns in the same living space makes me feel like I know what I am doing. Looks fab! Thank you Ballard Design. July 4, 2014
nice rug, perfect for high-traffic I bought two of these rugs to sit inside a patio door and a garage door. Provides a fashionable way to capture dirt before it gets tracked further into the house. July 7, 2014
Excellent product Bought the green in 7x10 for family room over hardwood floors. Brightened up the room immediately. A bonus feature for dog people, the hair does not stick to the rug like with rugs with a pile. Had no idea outdoor rugs were such nice quality that they could be used indoors. Very helpful when you have pets! July 4, 2014
perfect, just what I needed I bought two, using them in a bathroom where children shower. Much more pleasing than typical throw rugs for the bath. July 6, 2014
Great Look Color exactly as seen on internet, and does not interfere with opening and closing of door. July 2, 2014
Great color and quality I ordered this rug in black. The sale price made it a great value. The quality is great and it was accurately pictured in the catalog. The larger size is anchored by furniture; however, smaller sizes require non-skid pads to prevent sliding. June 26, 2014
Looks good, good color match, sale price a plus. I haven't had a lot of traffic, but so far so good. Using right inside my patio doors coming from outside. Color was a good match for my flooring both inside and out. Happy with my choice. Using a rug pad inside. June 21, 2014
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Product:RW223-Marina Indoor/Outdoor Rug