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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marina Indoor/Outdoor Rug 4.7 5 96 96
I love the color of this rug. I thought about ordering this rug for three months,sort of afraid to purchase, so much color without seeing the real thing. The color was perfect and the rug went beyond my expectations. This is the 2nd indoor/outdoor rug I have purchased from Ballard and both are beautiful. February 24, 2014
Another BALLARD Winner WOW! I have yet to be disappointed with any purchase I've made from Ballard, and this surely exceeded my expectations. This carpet is classy, unique, easy to care for, well-made. As for this luscious looking carpet, I purchased two for my sunroom. I ordered an 8 x 11 and a 2 x 8, the smaller to place inside also, in front of my French doors. What a wow factor it's given to the room. The sage color is true to the website photo. I noticed in reading the reviews that some customers were unhappy with the pattern being "off," the border stripes being "unevenly spaced", or the carpet being "too thin" or "hard." I found none of these concerns to be true for my purchases. It may help to remember this is an indoor/outdoor carpet, so it's not going to be thick or cushioned. I also bought two all surface/multi-surface rug pads and haven't had any "curling" or "bunching" issues. My Ballard carpets were placed over wall-to-wall Berber style off-white carpet, by the way, and the rug pads hold the carpet in place quite well. Overall, as you can tell, I am delighted by my purchases. If you're looking for a unique, high quality addition to your room, this outstanding carpet will not disappoint! November 11, 2013
Product is everyting it claims to be Love, love, love my new rug. The cheerful green color brightens up my dark galley kitchen. Shipping was so fast that I had barely turned off my computer and it was sitting at my front door! May 23, 2014
This rug is perfect for laundry room. After searching for a rug that spans the length of both washer and dryer, the 2'7" x 4'11" Marina rug fits perfectly in my small laundry room. The sage color is true to the catalog photos, and coordinates well with my current color scheme. The fact that this stylish rug is easy to clean,#It is at the entrance from the garage# is an added plus! The only small flaw is that the border stripes around the outer edge are not evenly spaced, but it is barely noticeable. I am considering purchasing a larger Marina rug in Mineral for the guest room. March 30, 2013
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Product:RW223-Marina Indoor/Outdoor Rug