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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 254 reviewers.
Rated 5 out of 5 by Worth every penny Beautiful depth in color and nice quality. Outdoor ruggedness will hold up well in the office setting July 31, 2016
Rated 5 out of 5 by Love this rug! This rug was the perfect choice for my screened in porch. I didn't realize how much I needed a rug to pull it all together until this baby arrived. I love how easy it is to clean- just hose it off! I didn't need the rug pad since I was using it outside. I just applied carpet tape to corners and it's perfect! I choose the black and it looks amazing for the price! July 29, 2016
Rated 5 out of 5 by Even nicer than expected After looking at the Marina Indoor/Outdoor rug for some time I finally caught it on sale. I've been hesitant in the past about ordering home furnishing items online due to numerous disappointments when the colors were not as shown in catalogs or online, which necessitated costly returns. This time, I placed an order just for the smallest size, which was on sale for just $15, in the color I wanted (sage) just to preview the color. I was thrilled to see that the color was as pictured online and proceeded to order the larger rug and a runner in the same pattern. All arrived well packaged. The rugs lay flat soon after being unrolled. The larger rug has furniture on it and is not in a high traffic part of my house, so I did not put a rug pad under it. The smaller rugs, however, did slip and slide very easily on my laminate flooring, so for safety's sake, I did put non-slip pads under those and they are very secure now. I am completely delighted with the transformation these rugs have made in my garden room. The white dots brighten up the sage green color and add visual interest. The borders are not merely stamped on, as with some indoor/outdoor rugs, but are woven with a nicely contrasting design which gives the rugs an expensive look. I have already had numerous compliments on the rugs. One visitor's shoe left a dark spot on the corner of the runner but it came out very easily when I sprayed it with some Woolite pet stain/odor remover and blotted with a paper towel. I will definitely consider replacing the old Karastan rug in my dining room with an indoor/outdoor rug now. I love the easy care of these rugs. July 26, 2016
Rated 5 out of 5 by Just what I wanted Again, I have not been disappointed with my purchase from Ballard. These rugs, which I have used before, are great looking and are very durable. I use them on top of a bare hardwood floor in my kitchen. July 26, 2016
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Product:RW223-Marina Indoor/Outdoor Rug

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