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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marina Indoor/Outdoor Rug 4.7 5 160 160
Great, chic rug I got two small rugs to cover up burns on my wall to wall carpeting. Love them, the color (slate) is even better than I thought. The pattern is chic. All in all, great rugs! May 1, 2015
Spring/Summer Look I purchased a smaller rug for the front door and a 4 x 6 for the living room in the sage green for a spring/summer look. The color is exactly as featured in the catalog. I am very pleased. Palmislands/FL May 1, 2015
True to Color, love this rug! I kept coming back to look at this rug and just couldn't decide. Put it in my cart and took it out many times. I couldn't justify shipping charges when so many other online stores offer free shipping. After searching all over for similar and not finding anything close to what I wanted I put this rug-the rust color in my cart and hit submit fast so I wouldn't change my mind again. I received the rug today and I am so happy I purchased. The size is 2' x 3'7" and it is perfect for the entry to front door on stoop. If you are hesitating... I hope my review helps, you are getting a quality rug, true to color. Just do it!! April 29, 2015
They look rich and fabulous I ordered 4 of the Marina rugs for my kitchen, bath and laundry room. I am so pleased with the quality. The edges of the rugs are bound beautifully and they laid down flat within a day. They don"t feel like an indoor outdoor rug. Comfy underfoot. Would definately order again.Very, very pleased. April 25, 2015
  • 2015-05-05T08:50:06.864-05:00
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Product:RW223-Marina Indoor/Outdoor Rug
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