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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marina Indoor/Outdoor Rug 4.7 5 133 133
Looks great. Does not stay in place Love the look... exactly what I wanted. But on the hard wood floor, does not stay in place at all. So I purchased one of BD rug mats. Better, but still not staying on the rug mat very well. Bought a stick-on product to help keep in place and they didn't work. Discouraged but will keep trying to make it work becasue I love the look. Any suggestions? November 21, 2013
Good little rug for the price Bought the smallest size to place on hardwood floor by the kitchen sink. Ordered the spa color, which isn't as bright as pictured, but works well in my black, white, and turquoise kitchen. Very easy to keep clean, which is what I was after, since it's in the kitchen and gets constant spills. I just scrub it off with a wet sponge. It also traps grit from shoes, which a rug should do, right? I like this rug a lot. November 17, 2013
Another BALLARD Winner WOW! I have yet to be disappointed with any purchase I've made from Ballard, and this surely exceeded my expectations. This carpet is classy, unique, easy to care for, well-made. As for this luscious looking carpet, I purchased two for my sunroom. I ordered an 8 x 11 and a 2 x 8, the smaller to place inside also, in front of my French doors. What a wow factor it's given to the room. The sage color is true to the website photo. I noticed in reading the reviews that some customers were unhappy with the pattern being "off," the border stripes being "unevenly spaced", or the carpet being "too thin" or "hard." I found none of these concerns to be true for my purchases. It may help to remember this is an indoor/outdoor carpet, so it's not going to be thick or cushioned. I also bought two all surface/multi-surface rug pads and haven't had any "curling" or "bunching" issues. My Ballard carpets were placed over wall-to-wall Berber style off-white carpet, by the way, and the rug pads hold the carpet in place quite well. Overall, as you can tell, I am delighted by my purchases. If you're looking for a unique, high quality addition to your room, this outstanding carpet will not disappoint! November 11, 2013
Great color Bought this in Sage to go under my outdoor dining table. Looks great and brightens up the whole area. Easy to clean and soft underfoot. November 8, 2013
The rug exceeded my expectations. Wonderful purchase from Ballard. I love the rug and it looks great in the room. Thank you. November 7, 2013
As described This rug has great color and durability. Shipping took forever! November 7, 2013
beautiful color I purchased the blue marina rug to use as a door entrance rug. I am very happy with my purchase and purchased another for under the kitchen table. Same color only bigger. I only wish it was a little thicker. I love the color though! November 3, 2013
good quality, soft to the touch, great design love this rug! I use it in my bathroom and it looks good and will hold up well. The pattern adds some subtle fun to the overall look! It's perfect! October 29, 2013
The color of the rug is perfect This will be my summer rug. The color (mocha) is exactly as it appears in the photo and goes perfectly with the woodtones and the fieldstone fireplace. October 28, 2013
Just what I wanted This is the perfect rug for our Dining Room. We have two boys and a dog and this is the room where we eat and the boys do their homework and any projects. The rug looks beautiful and cleans up like a dream. October 27, 2013
Rug is exactly as pictured Good quality, easily cleaned and fits into our home perfectly! October 26, 2013
Love it!! I bought this rug to put under my kitchen table and it looks great! Also, it wipes up so easy when my kids spill food on it. I have yet to have a stain. Perfect rug for the price! October 2, 2013
This rug is perfect. I like the light weight of this rug and its nice-looking appearance. September 22, 2013
Love the color and size This runner is on my lanai, in front of the sliders that lead in and out of our living area. It's resilient and functional both at the same time. Our outdoor furniture is - very Floridian - floral, mostly with oranges - and the runner just pops. September 21, 2013
durability and crisp looking I was looking for a rug for entry from the patio. My husband has a shop and enters through this door and manages to scruff off dirt onto any carpet I put there so I thought I would try an indoor/outdoor rug. After 4 months, it did not look dirty but I shampooed it anyway and the dirt rolled off of it. I was embarrassed how much dirt was in it and I could not see it. I did tape down the edges for awhile as they want to curl but a small inconvenience for a rug that looks good even when dirty. I like it so much I am ordering one of different pattern for the family room tiled floor as we have a new dog that we do not completely trust yet. August 23, 2013
Love it I ordered the indoor-outdoor sage green rug, runner size, for our mudroom. It's perfect. When it arrived it was all curled up on the corners and kinda bunchy looking, so I took it out on the deck, hosed it down, weighted down the corners, and let it dry in the sun. (fortunately Seattle summers are warm and sunny for the most part!) The rug flattened out just fine and looks great. It lies flat on the floor with no turned-up corners or sides to trip on. It was on back order and we did have to wait almost 2 mos. for it to arrive, but now that it's here we are very pleased. August 8, 2013
Beautiful in turquoise Great rug...easy to vacuum and doesn't grab dog hair or dirt. August 6, 2013
worth the wait I deciced to wait for this rug even though the WAIT was LONG It was a great price and i have bought other indoor/outdoor before with no regrets. It cleans easily and the pattern is new and fresh August 5, 2013
doesn't make it for me I wouldn't have even mentioned my opinion but you asked for it. This carpet has a hard feel. It must have been rolled a long time because I can't get the ends to lay flat and I have tripped on it twice! It's too lightweight so it slips back and forth on my wood floor, I am sure it would do the same on tile. Even my dog doesn't like laying on it! I would have returned it but considering the expense of shipping, it wasn't worth it to me. August 5, 2013
Love this rug This is my second indoor/outdoor rug from Ballard and I love it. I use it in my kitchen and it's great! Perfect for the cooking/prep area to protect my wood floors. And my cat likes to scratch on it and it does not get pulls or damaged in any way! A win win all around! August 4, 2013
Looks good but how will it stand the test of time. The rug looks great on the screened porch. I hope it lasts longer than its predecessor. Time will tell. August 4, 2013
Perfect Choice! I bought the 8' x 10' and the small door mat in blue. Love them both. The small rug needs a mat to keep it from slipping. The larger one has outdoor furniture on it so there is no problem. It's crisp, clean lines are perfect for where we live on the river! August 4, 2013
Marina indoor/outdoor rug I am not one to write long reviews. All I can say about this product is that we all LOVE IT!! Beautiful, comfortable on your feet- not one negative thing about it. August 2, 2013
Cleans well, good color. Looks great I am very pleased with this rug, cleans up well with water. I had wanted the black, but was sold out so I settled for the green. However the green looks so good, glad I went with it. The color is true to the catalog. August 2, 2013
Good pick This rug adds beautiful color with subtle pattern to my balcony porch. I purchased the aqua color and love it. August 2, 2013
Disappointment I was extremely disappointed with the rug. It is so flimsy that I find it unusable. It curls up and would be an accident waiting to happen. I had planned to purchase the largest one, but I ordered the smallest, so that I could check it out. Now, there's no way I would get the other one. I would have returned this small one, but I decided it was just too much trouble, especially having to pay postage to return it. On a positive note, I did like the benches I ordered, though the rush tops had some loose ends that I hope will not be an indication that the tops will not hold up. August 1, 2013
Love the rug. I bought this rug to make a part of our deck cosier and more room like. It goes great with our white deck furniture and I love sitting out there. Nice for bare feet also. I would definately recommend these indoor/outdoor rugs. I have a smaller one in the kitchen by our back door, and because of the European sizing it was just the perfect size...a size I had not been able to find in any store. I think the prices are quite reasonable as well. July 4, 2013
Just the Right Touch After redoing my guest bedroom in black and white with bright green accent, I needed a small rug to pull it all together. This simple but cheerful rug did the trick even though the color is not white as it looks in the catalog. It is a light taupe which exactly matched the carpet it overlays. Only problem is when placed over carpet, it tends to "walk" and you have to keep moving it back into place even when there is a liner underneath. June 14, 2013
What I was looking for I bought this rug ( 4' x 5'7") to go at our french doors that go to our backyard. This rug is inside and looks great. I was reading other reviews about the trim being off and had to go and look at mine because I had never noticed. As it is, it is not off :0). The color is black and cream, which matches the black check cafe panels in my breakfast area. Just waiting for the larger rug in this for under our kitchen table (waiting for it to ship)! May 29, 2013
Love it!!! I bought a large black one for my deck and it is just great-no problems at all. Easy to clean, no rolling-lays flat. I have had the Navarre design outdoor rugs for my porch for a few years now and love them!!! This design is comparable! May 24, 2013
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Product:RW223-Marina Indoor/Outdoor Rug
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