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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Marina Indoor/Outdoor Rug 4.6 5 116 116
pretty pattern but not washable Very pretty rug- I thought it was machine washable, though- it is not ( could be my mistaken reading description) February 27, 2014
I love the color of this rug. I thought about ordering this rug for three months,sort of afraid to purchase, so much color without seeing the real thing. The color was perfect and the rug went beyond my expectations. This is the 2nd indoor/outdoor rug I have purchased from Ballard and both are beautiful. February 24, 2014
great rug for outdoor balcony This color is a warm sea blue and a great rug for the price.it is well made and easy to keep clean..I get many compliments... February 23, 2014
Marina Rug Am very happy with my purchase. The product was exactly as viewed and the color was vibrant. It appears to be of nice quality. Would recommend purchasing a pad for underneath to prevent the rug from sliding. February 23, 2014
Perfect for what I was looking for! When you walk thru our front door you're in the living room. Path goes to dining room so I needed some sort of protection for my carpet (pale aqua, 15x15 area rug), which is in a large diamond pattern. Just seeing the picture took a chance on color and almost a perfect match. Now if it gets soiled I can take it outside to clean and dry. I am very pleased!! February 17, 2014
This is a great rug for either indoor or out. We have two labs who love to lie on this rug. It vacuums up nicely and looks great in our entrance hall. It is a high traffic area and so far it has held up well. February 6, 2014
Looks great, great price We ordered this to ship in December but were not available to actually unwrap the rug for several weeks. It laid flat within a matter of a few days, even without putting the pad under it. The color - spa- is lovely. Not exactly as shown but very similar. No smell at all. Vacuumed with no problem. We have it on a tile floor in a family room. Would definitely consider buying another one. January 20, 2014
Great rug for our beach house Loved the color and the lightweight durable fabric. Sand shouldn't be a problem. Perfect for the entrance. A combination of two sizes accommodated our space. January 12, 2014
Very nice item This rug is working out very well in my family room. We have pets and I needed something very easy to care for and hardy. This beautiful rug fills the bill and looks fantastic. December 8, 2013
Marina indoor/outdoor rug These rugs are even better than I anticipated. We have two dogs and I was fearful the green might be too light with their heavy shedding. However, these rugs vacuum up like a dream! There was a spill on one of them and it washed out with water and a mild detergent. I would highly recommend this product! November 27, 2013
Pleased with my cute, easy-to-clean rug I've had to clean up several pet-related spills on this rug, and it cleans up like a dream---even the white polka dots come completely clean. It looks both sharp and cute. I have it indoors, and you can't tell until you feel it that it's not a normal indoor rug. I bought it in the terra cotta color--I live in Tucson, AZ and have tiled floors. It looks just right with that style decor. November 27, 2013
Good value For the cost, this rug is fine. The rust color wasn't as deep as I had hoped but it works in my color scheme in the kitchen area. Had to flip it over and weight it down for about a week to get it to lay flat due to the way it was rolled and wrapped for shipping. November 24, 2013
Good color and construction I bought two for a large room in a mountain cabin, because I needed something washable. Although I haven't had it long enough to have to wash it, it seems like it'll be easy to do with these. The color is good. The only complaint I have is that after a month, they're still not laying flat. I've tried weighing them down with boards and buckets, but I may have to take them out, wet them down to get the shipping curls out of them. November 21, 2013
Looks great. Does not stay in place Love the look... exactly what I wanted. But on the hard wood floor, does not stay in place at all. So I purchased one of BD rug mats. Better, but still not staying on the rug mat very well. Bought a stick-on product to help keep in place and they didn't work. Discouraged but will keep trying to make it work becasue I love the look. Any suggestions? November 21, 2013
Good little rug for the price Bought the smallest size to place on hardwood floor by the kitchen sink. Ordered the spa color, which isn't as bright as pictured, but works well in my black, white, and turquoise kitchen. Very easy to keep clean, which is what I was after, since it's in the kitchen and gets constant spills. I just scrub it off with a wet sponge. It also traps grit from shoes, which a rug should do, right? I like this rug a lot. November 17, 2013
Another BALLARD Winner WOW! I have yet to be disappointed with any purchase I've made from Ballard, and this surely exceeded my expectations. This carpet is classy, unique, easy to care for, well-made. As for this luscious looking carpet, I purchased two for my sunroom. I ordered an 8 x 11 and a 2 x 8, the smaller to place inside also, in front of my French doors. What a wow factor it's given to the room. The sage color is true to the website photo. I noticed in reading the reviews that some customers were unhappy with the pattern being "off," the border stripes being "unevenly spaced", or the carpet being "too thin" or "hard." I found none of these concerns to be true for my purchases. It may help to remember this is an indoor/outdoor carpet, so it's not going to be thick or cushioned. I also bought two all surface/multi-surface rug pads and haven't had any "curling" or "bunching" issues. My Ballard carpets were placed over wall-to-wall Berber style off-white carpet, by the way, and the rug pads hold the carpet in place quite well. Overall, as you can tell, I am delighted by my purchases. If you're looking for a unique, high quality addition to your room, this outstanding carpet will not disappoint! November 11, 2013
Great color Bought this in Sage to go under my outdoor dining table. Looks great and brightens up the whole area. Easy to clean and soft underfoot. November 8, 2013
The rug exceeded my expectations. Wonderful purchase from Ballard. I love the rug and it looks great in the room. Thank you. November 7, 2013
As described This rug has great color and durability. Shipping took forever! November 7, 2013
beautiful color I purchased the blue marina rug to use as a door entrance rug. I am very happy with my purchase and purchased another for under the kitchen table. Same color only bigger. I only wish it was a little thicker. I love the color though! November 3, 2013
good quality, soft to the touch, great design love this rug! I use it in my bathroom and it looks good and will hold up well. The pattern adds some subtle fun to the overall look! It's perfect! October 29, 2013
The color of the rug is perfect This will be my summer rug. The color (mocha) is exactly as it appears in the photo and goes perfectly with the woodtones and the fieldstone fireplace. October 28, 2013
Just what I wanted This is the perfect rug for our Dining Room. We have two boys and a dog and this is the room where we eat and the boys do their homework and any projects. The rug looks beautiful and cleans up like a dream. October 27, 2013
Rug is exactly as pictured Good quality, easily cleaned and fits into our home perfectly! October 26, 2013
Love it!! I bought this rug to put under my kitchen table and it looks great! Also, it wipes up so easy when my kids spill food on it. I have yet to have a stain. Perfect rug for the price! October 2, 2013
This rug is perfect. I like the light weight of this rug and its nice-looking appearance. September 22, 2013
Love the color and size This runner is on my lanai, in front of the sliders that lead in and out of our living area. It's resilient and functional both at the same time. Our outdoor furniture is - very Floridian - floral, mostly with oranges - and the runner just pops. September 21, 2013
durability and crisp looking I was looking for a rug for entry from the patio. My husband has a shop and enters through this door and manages to scruff off dirt onto any carpet I put there so I thought I would try an indoor/outdoor rug. After 4 months, it did not look dirty but I shampooed it anyway and the dirt rolled off of it. I was embarrassed how much dirt was in it and I could not see it. I did tape down the edges for awhile as they want to curl but a small inconvenience for a rug that looks good even when dirty. I like it so much I am ordering one of different pattern for the family room tiled floor as we have a new dog that we do not completely trust yet. August 23, 2013
Love it I ordered the indoor-outdoor sage green rug, runner size, for our mudroom. It's perfect. When it arrived it was all curled up on the corners and kinda bunchy looking, so I took it out on the deck, hosed it down, weighted down the corners, and let it dry in the sun. (fortunately Seattle summers are warm and sunny for the most part!) The rug flattened out just fine and looks great. It lies flat on the floor with no turned-up corners or sides to trip on. It was on back order and we did have to wait almost 2 mos. for it to arrive, but now that it's here we are very pleased. August 8, 2013
Beautiful in turquoise Great rug...easy to vacuum and doesn't grab dog hair or dirt. August 6, 2013
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Product:RW223-Marina Indoor/Outdoor Rug
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