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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 277 reviewers.
Rated 5 out of 5 by Very satisfied with this rug I purchased two rugs for my back entrance and so far I am very pleased. The true test will be when it's time to clean them. As noted in other reviews, it takes a few days for them to flatten out. December 17, 2016
Rated 5 out of 5 by Happy Customer I have made purchases online only to be disappointed of the quality of the product. It was my first time buying something from this company, therefore I was a little worried about my purchase - I didn't want to go through the hassle of shipping the rug back if I didn't like it. But my worries were unfounded. This rug is so pretty and classy! It has gotten a lot of compliments. Customer service: I called Ballards with a couple of questions. Their representative was very helpful, she answered my questions, offered to help me place my order, and made me aware of a discount I wasn't aware of. December 11, 2016
Rated 5 out of 5 by This is a great rug! I bought this rug for my front tiled entryway. It works perfectly and looks great. I got it in black. Wish I bought a 2nd one for our backdoor entry! November 20, 2016
Rated 5 out of 5 by Perfect inside and out! We have 8 rugs of various sizes and colors at home and in our beach home. Perfect solution dogs, adults and grandchildren! November 18, 2016
Rated 5 out of 5 by Looks great! I purchased this rug to go by my front door. It's so practical, doesn't show dirt at all, yet it looks light and airy in my Florida home. The entry is tiled, but looks cold, so the rug solves that problem also. It pulls in the color of the tile, and the color of the woodwork. I'm very pleased with my purchase. I usually like most everything that Ballard has to offer in their catalogue. November 12, 2016
Rated 5 out of 5 by Really good-looking indoor/outdoor rug I love the color and the pattern. I assume it will be easy to clean. I have it under a breakfast table. November 11, 2016
Rated 5 out of 5 by Marina Rug in Mineral Yes, the Mineral is more green than blue and the "dots" are almost as big as a dime. Nevertheless, I like the rug and as I use both soft greens and blues this goes well. The corners laid down easily but it has a few ripples that will probably resolve. I am buying another one. November 7, 2016
Rated 2 out of 5 by "mineral" color is green I ordered this rug as a runner to go in front of my kitchen sink in my newly remodeled GREY-toned kitchen. Based on the photo and the name of the color (mineral), I expected the rug to be grey. When I received it, it was very GREEN. I called customer service to see if it was possible that the rug was mislabeled and I had received "sage" instead and was told that yes, indeed, "mineral" is really green. So, if you're looking for a grey rug, this is not a good choice. October 24, 2016
Rated 4 out of 5 by The product looks nice where I placed it I love the pattern of the product. As the rug is inside/outside and I placed it inside, it doesn't have the thicker backing I would like. But I am happy with it October 22, 2016
Rated 5 out of 5 by Dots are in this week… Distinctive contrast and well made, my black Marina rug complements, not only, our bedroom setting but also our balcony retreat. October 17, 2016
Rated 5 out of 5 by Love this rug!! I purchased this rug in black during a sale. I had planned to use it in an entry but it wound up in my sons bedroom. It looks awesome! While the rug does have the more stiff Feel of an outdoor rug it is still pleasant to step on. It definitely does not Look like an outdoor rug. I would absolutely buy another one. And plan to for the entry area still lacking a rug! September 10, 2016
Rated 5 out of 5 by Porch rug Perfect soft blue color for my screened porch. Easy care, too. September 2, 2016
Rated 5 out of 5 by The perfect solution! I needed a kitchen area rug. I have gone the jute route, but needed a change. This looks fresh, crisp and perfect under our kitchen table! I am delighted with the purchase, the price and the speedy shipping. Well done, Ballard Designs! September 1, 2016
Rated 5 out of 5 by Perfection Will purchase time and again. The only indoor/outdoor rugs that look great and are super durable. August 31, 2016
Rated 5 out of 5 by Perfect rug(s) Actually I have bought 3 rugs from Ballard and each have been perfect. Great quality, color as shown on the website. August 29, 2016
Rated 5 out of 5 by Marina Indoor/Outdoor Rug Beautiful rug! Well made and very durable. Two summers ago I purchased this same rug. Still looks new. One on a covered porch. The new one is on a stone patio. Both in black. August 27, 2016
Rated 5 out of 5 by Great Rug! Purchased two of these and they are perfect for my rooms. The mineral color is just what we needed. Also purchased the runner, and the color is a little different than the larger rug. Difference in color is not so noticeable due to distance apart. The rug pads are a must which we also purchased. Have not cleaned yet, but so far, so good. August 27, 2016
Rated 5 out of 5 by very pleased actually I have not put the rug down yet as the house is still going through renovations. But I did already have an indoor/outdoor rug from you which I used in my dining room. Couldn't ask for a better child proof/pet proof rug. I expect that this rug will meet the same requirements. August 24, 2016
Rated 5 out of 5 by Very happy with these rugs. These rugs are gorgeous. I use them in my kitchen and they look great and clean up easily- even egg yolk. August 17, 2016
Rated 5 out of 5 by Worth every penny Beautiful depth in color and nice quality. Outdoor ruggedness will hold up well in the office setting July 31, 2016
Rated 5 out of 5 by Love this rug! This rug was the perfect choice for my screened in porch. I didn't realize how much I needed a rug to pull it all together until this baby arrived. I love how easy it is to clean- just hose it off! I didn't need the rug pad since I was using it outside. I just applied carpet tape to corners and it's perfect! I choose the black and it looks amazing for the price! July 29, 2016
Rated 5 out of 5 by Even nicer than expected After looking at the Marina Indoor/Outdoor rug for some time I finally caught it on sale. I've been hesitant in the past about ordering home furnishing items online due to numerous disappointments when the colors were not as shown in catalogs or online, which necessitated costly returns. This time, I placed an order just for the smallest size, which was on sale for just $15, in the color I wanted (sage) just to preview the color. I was thrilled to see that the color was as pictured online and proceeded to order the larger rug and a runner in the same pattern. All arrived well packaged. The rugs lay flat soon after being unrolled. The larger rug has furniture on it and is not in a high traffic part of my house, so I did not put a rug pad under it. The smaller rugs, however, did slip and slide very easily on my laminate flooring, so for safety's sake, I did put non-slip pads under those and they are very secure now. I am completely delighted with the transformation these rugs have made in my garden room. The white dots brighten up the sage green color and add visual interest. The borders are not merely stamped on, as with some indoor/outdoor rugs, but are woven with a nicely contrasting design which gives the rugs an expensive look. I have already had numerous compliments on the rugs. One visitor's shoe left a dark spot on the corner of the runner but it came out very easily when I sprayed it with some Woolite pet stain/odor remover and blotted with a paper towel. I will definitely consider replacing the old Karastan rug in my dining room with an indoor/outdoor rug now. I love the easy care of these rugs. July 26, 2016
Rated 5 out of 5 by Just what I wanted Again, I have not been disappointed with my purchase from Ballard. These rugs, which I have used before, are great looking and are very durable. I use them on top of a bare hardwood floor in my kitchen. July 26, 2016
Rated 5 out of 5 by Cute rug The rug is really cute and looks great in the space. Good quality for the money! July 21, 2016
Rated 5 out of 5 by Outdoor Rug.... This rug appears to be great quality...time will tell. Really appreciate that the color is what was shown in catalog....perfect for where I ordered it. July 14, 2016
Rated 5 out of 5 by I could not be happier with this rug. I have two of these rugs...one inside the front door and one at the kitchen sink. It works great in both spots. July 7, 2016
Rated 5 out of 5 by So glad that I bought this rug So many people have commented on how beautiful it is, plus it's so durable, lays down nicely, etc. July 3, 2016
Rated 5 out of 5 by Such a clean look Love these rugs. The color looks so great with our weathered teak furniture I've purchased Ballard rugs in the past. Great quality. July 1, 2016
Rated 5 out of 5 by Good Looking Area Rug I have purchased two of these for my home and am happy to have both. They are good looking, feel good underfoot and are easy to clean. June 25, 2016
Rated 4 out of 5 by great for the $$ The rug flattened out after about the first 10 days and has been a great replacement for our worn out kitchen rug. Not very cushy, but definitely soft enough for bare feet and not slippery at all. June 12, 2016
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