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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marina Indoor/Outdoor Rug 4.7 5 133 133
Great kitchen addition Got the black in 5x7 to warm up the kitchen. The black is neutral with a touch of pattern so it doesn't jump out at you. Easy to clean and good quality. Doesn't look like an outdoor rug. January 21, 2015
Loved the texture of these rugs. I was a little reluctant because these rugs were indoor/outdoor. I wanted to use them in my laundry room which is off our garage and gets a lot of snowy boots, dirt sand etc tracked in. I just shake them outside and the sand/dirt shakes off! I also wanted something with texture and a good look. They certainly have held up to our miserable Minnesota winter and look like an indoor rug. I didn't use rug pads - they don't slip or move on our stone floor. I am very happy with these rugs! January 17, 2015
Good product Color true to picture, easy to clean , looks great in kitchen under sink January 3, 2015
Loved it so much, bought a second one I adore this rug. Since I live with one neat husband, two semi neat boys and a very messy dog, I have to be realistic about what will work in this house. This rug is the perfect balance of great looking and hard working. The dog actually threw up on the rug last week and clean up was a snap. You can have pretty things in your house, even if you love dogs. January 3, 2015
This is the perfect mudroom runner and I love the upscale look! I like the fact that I can take it outdoors and spray it down with the hose instead of washing this size runner in the washing machine. January 2, 2015
very light and fresh I'm quite pleased with this rug. It doesn't yet show any dirt, lightens up our entry way, and appears to be extremely easy to wash. My only issue is that it is awfully lightweight. So far it isn't an issue; I'm just not used to it so I don't know how it will fare. December 22, 2014
Perfect! Better then I anticipated! Ordered a smaller one too and they set off the whole room. December 17, 2014
Disappointed that the dots were not white. The overall rug is very nice,but unfortunately in the catalogue it looked like the dots were white, when actually they are cream. The rug is on a black and white marble floor. December 15, 2014
Shows well This large rug looks great on my porch as the colors show very well being a muted color. Just love it !!!! December 11, 2014
Love the rugs! I used 2 of these in my kitchen and am very happy with them. Easy maintenance and gave me some color! December 4, 2014
Sage color is pretty I purchased the sage color and it is pretty. Sometimes sage can be a bit dull, but this rug isn't. The white dots are a little bigger than I expected, but no concern. Super fast delivery by Ballards. December 4, 2014
I bought it in black and cream and it's very striking. I love it. Good quality and looks great too! Buy one if you are looking for a striking rug that makes a statement. November 29, 2014
Great looking and easy to clean. Bought two for the kitchen. Perfect! Best of all, they were flat to the floor from day one! No creases or rolls like others I have purchased. November 27, 2014
Very satisfied Bought for use in kitchen and works well. Love the color and the material is great for the area. October 27, 2014
indoor outdoor rug love the color. Just as described. they rinse off quickly. October 11, 2014
This product is great for busy entry. It took me months to decide which of the indoor/outdoor rugs to put in our entryway. The front door gets most of the traffic from 3 kids and 2 adults, so I needed something that would not look stained or worn. This is very durable and is washable (with a hose). I am pleased with this. I purchased the black & white version - a runner and a small entry rug. October 3, 2014
Color nice, but a bit different than what the catalog shows. The catalog color of this rug appears more of a blue-green than its actual blue-grey color. It is very close to Benjamin Moore's Yarmouth Blue. October 3, 2014
Just the right rug! Good quality and well made. Color is perfect for my sunroom and it is easy to clean. Very pleased with this product. October 1, 2014
Love the "look" Love the "look" and the price. Unfortunately I bought the large size and after a month it still doesn't lie flat! Very upset, and don't look forward to the work required to repackage and cost to exchange. September 28, 2014
This rug was just terrific- love it! The rug was better then we expected, color texture and feel are great. Does not look like indoor/outdoor. We bought the 5' X 8' and 2 smaller 2' X 4' in the same color and pattern. The larger is under the table in the eat in kitchen and the other 2 are in the kitchen work area. We could not be happier and will look to buy additional for other high traffic areas in our home. September 27, 2014
Really nice, so happy I purchased it. All around great rug. I purchased the black one and the colors are a pretty black and cream. Lays beautifully right after unrolling. Have it on my enclosed front porch but would look great indoors too. September 18, 2014
Love these rugs Everyone often comment on the beauty and feel of these on bare feet. Even the cat loves the feel of these rugs. I'm looking forward to having them for a long while. September 17, 2014
the color (mocha) was the color of driftwood; fabulous!! I use these indoor outdoor rugs in the main bathroom at our beach house... with everyone coming in and out with sandy, wet feet, these rugs are perfect !!! I have a few different colors, love them! September 10, 2014
Excellent product I purchased this rug a few months ago and have been very pleased with it. It took a little while for the folds to flatten out, but it looks beautiful now. I vacuum frequently as I have many cats and dogs and it cleans very nicely. The only thing that I didn't care for was the chemical smell-that took several weeks of airing out to dissipate. I would highly recommend this to anyone looking for good quality at a good price. August 24, 2014
This rug was just what we needed! We purchased this rug to take to the cove, spread out on the grass, and arrange our folding table and chairs on it to create a wonderful outdoor living room. Debris brushes right off and spilled food can be easily washed off. We are enjoying this product. August 24, 2014
Very nice mat! Bought this rug to go in front of the kitchen sink but it was not the right color. I gave it to my daughter for her entrance and she now wants another one to place by another door. I loved the rug and it lays flat and is soft but just wasn't the right color. My loss and my daughter's gain! August 21, 2014
We are so pleased with these rugs. We were looking for something with color and a little pattern to "warm up" a plain lower level that serves as a bedroom in a vacation cottage. The occupants love walking on the rugs instead of the cold concrete floor. It provides just the look we want. We also were looking for something that was indoor outdoor in case we want to hose them off. Easy maintenance is the key. Thanks. August 14, 2014
Great for ScreenedIn Porch. I love the subtlety of print and the color is great. I've already rinsed one the the rugs off from muddy paw prints. How easy! August 8, 2014
great product/great price We live in South East VA where there is lots of hot sun, mud and rain. the color is holding fast so far and we really like this rug! August 8, 2014
Perfect for the area I wanted covered. I was attracted to this rug, 1. because I liked the color and pattern selection, and 2. the price. I bought the 8 x 11 for my breakfast/office area, and the 4 x 5 for my kitchen. I have dogs and they go in and out of the sliding glass door in the breakfast room which attracts dirt. I liked the idea of being able to clean the rug with a hose occasionally (which I may never do, but I like the idea). I thought at some point I could put the big one in my patio area. Who knows, may never happen.........I'm absolutely satisfied with my purchase. August 7, 2014
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Product:RW223-Marina Indoor/Outdoor Rug
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