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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 277 reviewers.
Rated 5 out of 5 by Cheery addition! We recently purchased this rug, and two others of different sizes and patterns , including 'marina, ' and 'Navarre. All are the mineral color and are great accent pieces in a home of neutral colors. We love them! One goes in our kitchen as a runner and we are using a pad under it. Another goes at our front door and also has a pad. The third is in the laundry room and takes a lot of abuse from the garage, so there isn't a pad. All of these rugs vacuum nicely and dry out quickly, a big issue here in the north with all the snow. The 'marina' rug is my favorite...the dots Appear to have a very, very slight metallic fiber woven into the pattern. I like that each rug has a border of some type..the rug looks finished (as opposed to having just been cut off the loom at a certain point). January 8, 2017
Rated 5 out of 5 by I have three of these. I purchased the first one for a screened porch that gets a lot of rain on it. It dries out quickly and perfectly. I purchased another one to put in front of my kitchen sink. It wears like iron and NEVER looks dirty. I decided I wanted a larger one for the sink area, moved the smaller one to the porch and bought a runner for the sink. I also purchased a similar one in another style for my stair landing in a garage. They look good, never show dirt and wear like iron. I have the black and I think it looks like stars twinkling in the night sky. THE BEST! January 5, 2017
Rated 5 out of 5 by Indoor/outdoor rugs Having just adopted two kittens I ordered four new rugs for my living room/ dining room. My criteria was that they be stylish, functional, and easy to clean. They add just the right amount of color and design to each room. I look forward to ordering from Ballard Designs in the future. January 4, 2017
Rated 5 out of 5 by Better than I hoped!! I love this rug! It looks much better than I would expect an indoor/outdoor rug to look! I have it in my dining room and I got lots of compliments over the holidays. With 5 kids and 2 dogs I need durability. So far this fits the bill without looking cheap. I am very pleased with this purchase and I highly recommend this rug. Plus, I purchased a different rug first but I got the wrong size and the color didn't work. Ballard Designs made the return process painless. Thank you for excellent service BD!! December 29, 2016
  • 2017-01-18 T07:35:02.883-06:00
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Product:RW223-Marina Indoor/Outdoor Rug
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