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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 148 reviewers.
Rated 5 out of 5 by Beautiful Look, Fair Price We really love our Marguerite Counter Stools. They are just as nice in style and quality as many other models we considered, but that cost much more. Great product! We had a crack in one of the 4 stools when it arrived, but Ballard handled the exchange and refund very quickly. September 8, 2013
Rated 5 out of 5 by Comfortable, great look and the size is just right. We purchased three for our new home, they came boxed and unassembled, thought this was going to be a problem; everything included - easy assembly! The stools sit comfortably and look great at our counter; our guest never fail to ask where we got them and comment on how nice they are. September 8, 2013
Rated 5 out of 5 by Thumbs up! I am very happy with my recent purchase of the counter height marguerite stools. Very,very easy to assemble which is usually NOT the case. Large seat area if needed and comfortable with excellent swivel feature. A bit more than I wanted to pay, but they have eye candy appeal and are structurally sound; no compromise in any way! The staff was over the top helpful because I first ordered bar height so remedying my mistake was handled quickly and efficiently and this comes from someone who does not feel comfortable ordering ANYTHING online! August 14, 2013
Rated 5 out of 5 by This stool is exactly what we needed! We looked for a long time to purchase a "just right" counter stool for our modern/organic home. This one has all the features we needed: style, strength, and swivel! The rush seat is comfortable and quite large, the driftwood frame is solid and beautiful, and the metal seat back lends an industrial flair. We have 5 of these stools surrounding our island, and we've received many, many compliments on them! July 29, 2013
Rated 5 out of 5 by Exceeds expectations! Love these stools. It isn't often that a product you order meets and exceeds your expectations but these stools do just that. Sturdy and beautiful,the mechanism turns so smoothly.Love the finish, wish you had other pieces in the same wood tone. July 18, 2013
Rated 5 out of 5 by Awesome stools I just purchased 4 of these stools a few weeks ago. They are awesome!! I have had so many compliments on these stools and everyone asked where I found them. They are different than any other stools I have seen. Would definitely recommend them. They are made very well and easy assemble. July 4, 2013
Rated 5 out of 5 by Great Addition to my Island We looked everywhere for stools for our new home and finally decided on these in the dark finish. They are a wonderful addition and we have had numerous complements on how great they look in our home! Thank You!! June 26, 2013
Rated 5 out of 5 by Stylish, sturdy and comfortable! My husband and I love our new counter stools. We purchased them for the kitchen island in our new home.They are very comfortable and sturdy---excellent quality. The swivel seats are very functional in our open kitchen living area--for eating at the counter or swiveling around to watch television. The biggest surprise was how well the finish matches our adjoining breakfast table and chairs. We feel that we will get many years of enjoyment from our purchase. June 24, 2013
Rated 3 out of 5 by seat color I really wanted to like this as the stool looked great in the picture and would fit in well with our decor. However, the ruched seat had a very orange color tint, not as neutral as pictured so unfortunately I had to return them. I still think they look great in the picture. June 2, 2013
Rated 5 out of 5 by Solid Sturdy Comfortable - Love Them! I have bought these stools over from the States to New Zealand after being on holiday and ordering them! These stools are fantastic and well made. They were not flat packed, rather in large well packed boxes. We bought the driftwood lighter colour, if you look at the photo on Ballard's site the true colour would be of the back rather than the legs. Height is perfect for our bench. Good swivel and look great. The only flaw is you have to be out a distance from your bench to swivel as the backs tend to hit my bench. Ideal for a country kitchen. Gorgeous. May 24, 2013
Rated 5 out of 5 by How lucky! I designed my new kitchen inspired by the color of the driftwood on these barstools. It's always a little tricky going off a color on the Internet, because all monitors are a little different. But when they showed up, I realized did I ever luck out with these! They match my custom cabinets perfectly. They are very comfortable and sturdy, and I love that you can swivel in and out, rather than constantly scooting the chair across the hardwood floor. If you're thinking about buying these - pull the trigger before it's too late. You won't be sorry. May 22, 2013
Rated 5 out of 5 by Marguerite Counter Stool I have a two year old who likes to climb on everything. My old barstools would tip and almost crush him. I bought 4 Marguerite counter stools after seeing them at a friends house. My two year old climbs them no problem. They don't even tip. They are so sturdy. They are beautiful. The only problem I had is that one of the screws didn't line up when I was putting them together. So 1 barstool only has 3 screws holding it together instead of 4. They are really easy to put together. Takes maybe 5 minutes each. I would definitely recommend these. May 2, 2013
Rated 5 out of 5 by Perfect stool This stool was a bit more money than most and more than I wanted to spend but they have been well worth it! I have hard wood floors and didn't want to scoot the chair all over. These swivel perfectly and are very comfortable. They are also very sturdy, easy to put together, well made and look great up at the counter! April 24, 2013
Rated 5 out of 5 by Comfortable and attractive stool A counter stool should be attractive first but comfort comes a close second in my book. These stools do that well. They have a great style and look. The seat material is smooth and comfortable and the swivel seat makes for easy access which is nice because the stools are quite heavy. The back support fits very comfortably on your back and gives good support. They were easy to aasemble with just 2 parts. I was taking these to my daughter who lives several hours away and was concerned the stools would be consistent in wood finish. They matched well. April 19, 2013
Rated 5 out of 5 by Super Comfy! We ordered 4 of these stools for our island. They are very comfortable to sit in, great on the back, great on the seat! We got the lighter colored wood and it has a beautiful darker 'glaze' over it which ties in nicely with the dark brownish charcoal metal back. the footrest is comfortable on your feet too. The only improvement we would suggest is to have the swivel chair have a spring of some sort on it so that when you turn to get off of it, it would return to center. Other than that we are very thrilled with them!! April 13, 2013
Rated 5 out of 5 by Great for sitting at my kitchen counter. These stools have a substantial weight and good, rustic features with smooth functioning swivel seats. The rush seats are a little coarse and I would like to see a comfort pad offered to fit their 18" diameter. March 31, 2013
Rated 5 out of 5 by Gorgeous, Gorgeous, Gorgeous!! These stools are stunning!! Have wanted them since they first came out and finally purchased 3 of them a month ago when our new house was done being built. I've receive so many compliments on them and everyone comments on how sturdy they are. They're solid, well built and were super easy to put together. Everything you need to do that comes in the box and it took less than 5 minutes to do! Finish is just perfect and the steel bands give it a slightly modern look. I LOVE THESE!!! If you are even remotely considering them, go for it. You won't be disappointed :) March 29, 2013
Rated 5 out of 5 by Solid, Good Design and Confortable I was very pleased for the quality of these stools. They are very comfortable too. We purchased the light colored wood and they match perfectly next to our antique pine table and chairs. I highly recommend them. March 27, 2013
Rated 5 out of 5 by This product is very comfortable. We love these stools. They are very comfortable, well made and unique. We get many compliments. Ballard staff is very professional and a pleasure to work with. We purchased cushions for the stools but did not need them. The return was so simple. March 19, 2013
Rated 5 out of 5 by Great quality and looks for the price This stool was so easy to put together and the swivel mechanism is heavy duty! The proportions are great and the whole thing feels solid. March 16, 2013
Rated 5 out of 5 by Great Stools Looked all over, finally found these stools. Love them, they were easy to put together, very study and look terrific and are comfortable. Use them at our kitchen counter and find we tend to sit a little longer now. Would recommend them highly. March 2, 2013
Rated 5 out of 5 by Perfect for today's painted kitchen look If you are looking for something other than the iron stoods so common today. This is a good answer. This style is hard to find. It really works well in a kitchen that has the updated traditional painted look with a little distressing thrown in. This stool is an ample size, so be sure to check the dimensions for your kitchen. As far as comfort, it could use a cushion on the seat, but this is the only "fix" I would do for this stool. it is beautiful and my frinds who have seen it & sat in it have loved it. February 27, 2013
Rated 5 out of 5 by Great counter stools Had the chairs for a couple of weeks and love them. Was a bit concerned with the comfort with the seat on bare legs, but no problems. I am going to replace my old bar stools by our pool table with the higher stools in the lighter wood color. The quality of these chairs are great. Very sturdy chairs that look great in my Mexican style kitchen. February 24, 2013
Rated 4 out of 5 by Very heavy and sturdy I ordered one chair first to determine if it would work in our kitchen -- and I loved it! Ordered another chair and it came back with uneven cuts and the back was more silver than black - so it did not match the first (it is supposed to be a rustic, rough finish - but this was more an issue of poor crafstmanship/quality control). I needed 3 chairs total and to get 3 "good" chairs, I had to return 2 --- and they are challenging to re-pack and send. The 2nd chair I had to return had scratches and again, quality issues. I finally have 3 chairs that work. Only concern is how well the straw seating will wear over time. February 14, 2013
Rated 2 out of 5 by Chair backs not consistent I really love the style of the new counterstool chairs we received. The only problem is that on one of the chairs the back is pushed further in on the seat than the other two which looks a bit odd. Two are rounded nicely at the edge of the stool while one looks and is pushed in forward on the seat making the person who sits on it sit forward slightly. That was so disappointing. With shipping costs and everything I don't want to spend the money to have it returned and replaced. That is why I only give it two stars. I give it 5 for style though if you don't mind the quality issues. February 10, 2013
Rated 4 out of 5 by Great look We are very happy with our new counter stools. They arrived quickly and assembled easily. They look great in our new kitchen and have received many compliments. So glad we caught them on sale as we needed four of them! February 7, 2013
Rated 5 out of 5 by Good quality After buying and returning several counter stools, I found the Ballard site and ordered the Marguerite stools. When the boxes arrived I was nervous to open them..but then thrilled with what I saw. Beautiful color, good quality and they look great in the kitchen! I would definitely recommend them. February 6, 2013
Rated 5 out of 5 by Very high quality. I ordered three Marguerite counter stools and actually just ordered a fourth. They are very sturdy and heavy which I like. I have had the original three for close to a year. Look like new. I have paid 3 times the amount for past homes and I would say these are right there with the quality. Takes a second to assemble. February 3, 2013
Rated 5 out of 5 by Very sturdy! We bought this stool in the counter height. It appears to be well made and is very substantial. Also like the larger sized seat which is so comfortable. January 9, 2013
Rated 5 out of 5 by Product is decorative and sturdy Stools arrived fairly promptly and in good condition. They were easy to assemble, and are as described. They look great with the island; sturdy, but not clunky. The metal back is a good touch, and the rush seats look modern. The stain is a good shade - not too dark and not blah. January 5, 2013
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Product:ST284-Marguerite Counter Stool

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