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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 138 reviewers.
Rated 5 out of 5 by great look and quality We all love these chairs! Comfortable. Very sturdy. I was hesitant to buy them fearing the wood color would clash with my pale oak kitchen cabinets, but it actually blends very nicely. My kitchen is not rustic, but the metal trim ties them into the rest of the room beautifully. January 5, 2012
Rated 5 out of 5 by Better than expected These chairs look better in person. They are solid and different from what everyone else was offering; we've been putting off purchasing counter stools for years because we couldn't find anything we liked. The only negative was that one of my chairs has the rushed seat placed off kilter; the 'X' design of the seat is not perpendicular to the chair back. It took me a week to notice, so no big deal. We get lots of compliments on these chairs. They were very easy to assemble too. January 11, 2012
Rated 5 out of 5 by Even better than I expected The stools are great. They are built well and were very easy to assemble. Exactly what I wanted for our renovated farm house. I had found some very similar but the price was double. So glad I found these at Ballard Designs January 13, 2012
Rated 5 out of 5 by Excellent stool Agree with all comments. On backorder when I placed the order but well worth the wait!!!! VERY easy to assemble. Seat size is very generous and 360 swivel is smooth and easy. Chair itself is heavy and sturdy. Using in beach house. Everybody loves them. Would definitely buy them!! January 21, 2012
Rated 5 out of 5 by Even better in person! The picture online doesn't do these stools justice. I ordered just one to see if we liked them, and I have ordered 3 more to complete our kitchen. We have been searching for over a year, and this is our 4th set of barstools we have ordered from various places, but first set we are keeping!! My husband, super not handy, put the stool together in a breeze. They are extremely solid and heavy. They are the perfect size - a little larger seat which is comfortable for all sizes - and the backrest curves and ends on our back perfectly. I am 5'6", husband 6'4". You will not be disappointed in these stools! April 8, 2012
Rated 5 out of 5 by love these barstools I have looked forever for something different. These are perfect. They are comfortable and great looking. Took some time to get them but well worth the wait. I just came home after being gone for a few days, when I walked in I looked right at these stools and told my husband I love these bar stools. April 22, 2012
Rated 5 out of 5 by Rustic but elegant They were on backorder when I went to order and "boy" was it worth the wait! They are gorgeous! The rush seat it oversized and very comfortable. They fit in perfect with our mountain home decor. April 27, 2012
Rated 5 out of 5 by These stools are not only stunning--they are soo comfortable! I cannot believe how these stools put the finishing touch on my newly updated kitchen. They are a unique look--absolutely stunning. And...the quality of the workmanship and the beautiful antiqued finish give them that high-end look and feel! I love them! Thank you Ballard!!! Jo Anne April 27, 2012
Rated 5 out of 5 by I am delighted with these marguerite counter stools! These stools are extremely well made and look very elegant. They were easy to put together and are very substantial. Couldn't be happier! April 29, 2012
Rated 5 out of 5 by Love my new bar stools They were the finishing touch on my newly remodeled kitchen. Well constructed and very comfortable. Nice weight and love the swivel. Well worth the wait! Also, one of them came damaged from shipping and company couldn't have been nicer about replacing it quickly. Thank you May 2, 2012
Rated 5 out of 5 by Great Stool Well built and easy to put together. I was concerned before ordering if they'd be comfortable or not as they were replacing padded stools. They are very comfortable and people always comment on them. The light wood also matches my kitchen island wood. They are unique and well made stools. May 3, 2012
Rated 5 out of 5 by nice looking, great quality Very quick delivery, this chair is as pictured, it is a heavy chair, you can definetly feel the quality. I purchased the counter stool for a laundry room desk and it looks great! May 4, 2012
Rated 5 out of 5 by Love these stools! They look just as great in person as in the photo! They're pretty comfortable too and I love the swivel seat! The stools look so good in our kitchen that we decided to order another one so instead of 2 we'll have 3 of them. Very happy with this purchase! May 8, 2012
Rated 5 out of 5 by I love the swivel seats! These stools were the perfect solution. They beautifully accommodate our modern cottage style. I have tried several barstools and these are without a doubt the most comfortable. They are heavy, but heavy doesn't matter with the swivel seat. Everybody is impressed with not only the look but the comfort! May 15, 2012
Rated 5 out of 5 by Looks great and comfortable Bought three of these for my beach house - they go very well there because the wood looks like driftwood. I had a problem with one of them when it arrived the bottom rung in the front broke and upon closer inspection looked as though it was a manufacturer defect. I called Ballard as soon as it happened and they immediately sent one to me as a replacement and called UPS to come on Monday morning to pick up the defective one. All I had to do was place it on my porch. LOVE Ballard's customer service - always so helpful and very nice. Anyway - they really are sturdy and well made and look GREAT in my house. You need to get them if you are looking at them - you will not be disappointed!!! May 16, 2012
Rated 5 out of 5 by Comfort, great looks, & easy to assemble! 10 minutes to kidding, and heavy weight due to superior construction. These chairs make your counter look like its in a million dollar home...fantastic product! Thanks. May 28, 2012
Rated 5 out of 5 by Great stools The stools swivel nicely and are very attractive and heavy enough a young child can't tip it easily like most. Very, very pleased!!! June 1, 2012
Rated 5 out of 5 by Really like these after several months I use them everyday for breakfast - they are the most used pieces of furniture in our house, and everyone loves them June 7, 2012
Rated 5 out of 5 by Purchased these in brown I purchased these stools by phone in brown sight unseen. At the time, the website did not give a color option and, as I was purchasing these for my new white kitchen, decided to go with the darker color hoping for more of a contrast - they are beautiful and assembled unbelievably quick. I actually planned to return them due to a delivery snafu as I was upset; however, the quality and beauty of the product when I did receive it changed my mind and renewed my faith in Ballard Designs. July 18, 2012
Rated 5 out of 5 by Happy with my choice I recently renovated my 100 year old kitchen and still wanted the "aged" look. I desperately searched for counter stools and am so happy with my choice. Husband wanted comfort, kids wanted swivel, I wanted rustic, good looks...everyone is more that satisfied. August 9, 2012
Rated 5 out of 5 by Just what I needed I was specifically looking for counter stools in light wood which is hard to find. These fit the bill perfectly. They are good quality, sturdy and delivery was prompt. I put them together in just a few minutes. August 10, 2012
Rated 5 out of 5 by Stools are extremely good looking We were intimidated about having to assemble the stools but they were basically already together. So, so easy. These stools are exactly as pictured. I would say even better. Just the perfect combination of rustic style and contemporary design. Rush seat is so comfortable and large enough for anyone. I love the swivel!! Perfect stool for any area. I love the way they improve the look of our kitchen area. Outstanding product and beautifully made. August 15, 2012
Rated 5 out of 5 by The Counter Stools are beautiful These stools are easy to put together and very heavy and sturdy. The back support hits just right and the swivel is nice. Great purchase. August 31, 2012
Rated 5 out of 5 by Love these stools. Very heavy, but that is better than too light. I had requested wood sample for color and the sample was nothing like the actual chair. It looks just like in the catalog which was perfect for us. These are handsome stools, which are hard to find. Price was great. Good swivel ability. Very pleased with purchase. Look fabulous in our renovated kitchen. September 6, 2012
Rated 5 out of 5 by great barstool I bought 4 of these for our coastal home. They are very sturdy and comfortable, and look great. One of the stools had some black markings on the seat, so we exchanged it, and Ballard's customer service was fantastic! October 11, 2012
Rated 5 out of 5 by just perfect! I have a relatively small area for counter stools; my old ones were way too big. These stools are beautiful, solidly built (and easy to assemble!) and swivel easily. I love them, and admire them every day. October 11, 2012
Rated 5 out of 5 by These counter stools are sturdy and well made. The swivel is smooth and consistent in all of the three chairs we ordered. The whole process, from ordering to receiving and assembling the counter stools was smooth and efficient. The product is just what I expected, turnaround time for delivery was excellent, and customer service response was spot on! I will definitely consider Ballard Designs for future purchases. October 19, 2012
Rated 5 out of 5 by High Quality Love these counter stools. Very sturdy and durable. Considering purchasing a 3rd. October 25, 2012
Rated 5 out of 5 by Stools are very well made. I had been looking for new kitchen stools for over a year. When I saw the stools in your catalogue, I knew I had finally found what I wanted. We have had them for about a month now and are very happy we ordered them! Everyone who has seen them loves them as much as we do-- Thank You. November 4, 2012
Rated 5 out of 5 by Don't look any further! We were not disappointed when we received our Marguerite Counter Stools! They surpassed our expectations, they not only look great, but they are sturdy and comfortable, we would highly recommend this stool to future buyers. We ordered the driftwood finish and it blends in with the various woods we have on the floor and ceiling as well as our painted cabinets. The stool could blend into any kitchen from contemporary, english to french country! We shopped around and this is the best stool by far! November 7, 2012
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Product:ST284-Marguerite Counter Stool

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