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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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In-Home Delivery
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Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
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  • Next day service, add $19.95
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Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marguerite Counter Stool 4.8 5 123 123
Great look We are very happy with our new counter stools. They arrived quickly and assembled easily. They look great in our new kitchen and have received many compliments. So glad we caught them on sale as we needed four of them! February 7, 2013
Good quality After buying and returning several counter stools, I found the Ballard site and ordered the Marguerite stools. When the boxes arrived I was nervous to open them..but then thrilled with what I saw. Beautiful color, good quality and they look great in the kitchen! I would definitely recommend them. February 6, 2013
Very high quality. I ordered three Marguerite counter stools and actually just ordered a fourth. They are very sturdy and heavy which I like. I have had the original three for close to a year. Look like new. I have paid 3 times the amount for past homes and I would say these are right there with the quality. Takes a second to assemble. February 3, 2013
Very sturdy! We bought this stool in the counter height. It appears to be well made and is very substantial. Also like the larger sized seat which is so comfortable. January 9, 2013
Product is decorative and sturdy Stools arrived fairly promptly and in good condition. They were easy to assemble, and are as described. They look great with the island; sturdy, but not clunky. The metal back is a good touch, and the rush seats look modern. The stain is a good shade - not too dark and not blah. January 5, 2013
Sturdy, comfortable and heavy Love the two swivel chairs I purchased, easy to assemble and they look great in my kitchen. Right height so I don't have to lean over the stools to use the counter space. December 29, 2012
Beautiful but not well made These are gorgeous but the foot rest has fallen off of two of these bar stools. My husband (weighs 180 pounds) put weight on the foot rest and it fell off. It happened shortly after we received them and BD was great about taking them back. Sad because we loved them but I don't recommend buying these. December 22, 2012
Great counter stool I just received the counter stools and am so happy with my purchase ! They are very high quality and heavy and simple to assemble - took maybe 10 minutes ! They are really beautiful and I would highly recommend them ! December 21, 2012
Sturdy & Excellent I ordered the counter stools. They were carefully packaged and easy to put together. They are comfortable to sit in. I ordered the driftwood oak color. They are a nice lighter brown stain with some black or dark brown glazing in the distressed areas. December 17, 2012
Unique & Perfect We purchased three of these Marguerite Counter Stools and they are fabulous. Everyone that comes into our home comments on how nice they are. Good quality, beautiful finish & great value. Very comfortable too! Thanks Ballard Designs! December 17, 2012
Just the look we wanted. We love these stools because they are comfortable for the tall people in our family. They also meet the swivel requirement and they are very solid and good looking. December 9, 2012
Great rustic/modern stools These stools are exactly what I wanted. I searched for months to find rustic/modern stools. I had two criteria: they needed backs and had to swivel. I couldn't be happier about this purchase. They are well priced for the quality. They are unique, and I receive tons of compliments on them. I should also add that they are really comfortable. December 8, 2012
Sturdy These chairs are wonderful! They are sturdy, of good quality and swivel beautifully! They are actually better than we expected. The wood color was also very close to the picture, so we did receive what we were hoping for. Nice! December 8, 2012
Great look and quality. The stools are exactly what I was expecting. The boxes they came in were torn from shipping but the stools were not harmed. Quality is solid, appearance is just as depicted, swivel is smooth. December 8, 2012
Truly great stools.... The photos of the stools were spot on—they really are that good looking. And, as a plus, they are super sturdy. I've already gotten several compliments on them. They are certainly a great addition to our kitchen/sunroom. November 25, 2012
An Attractive stool I like the stools, but was disappointed with some of the features. The rush on the seats has a few loose ends and I am concerned pieces will start to come undone the more the stools are sat on. I wish the bottom rung where you can rest your feet had a metal stripping on it to protect the finish and wood from daily use as time goes on. I think the price is a bit high as I compared them to other stools I have seen in my earlier search. I think the 3 stools I purchased go well with the style of my kitchen, but do hope they stand up to the test of time and daily use. November 16, 2012
We finally found the perfect stools that fit under our counter I can't believe how quickly our order arrived. The stools are beautiful and were very easy to put together. I only ordered 2 because I wasn't sure if we'd like them. I'm now going to order one more. The seat is nice and roomy and the fact that it swivels is an extra bonus. They really look great in our remodeled kitchen. November 15, 2012
Beautiful Counter Stool & Quick Delivery! I was very impressed with the speed of Ballard Design's delivery...less than a week! I ordered the darker stain counter stools and they are beautiful. I was worried about the "reed" seat being comfortable. I love the look and it's comfortable enough. I will decide later, after use, if I will add a pad of some sort. Otherwise, they are perfect! November 8, 2012
Very Happy with these stools These stools are easy to put together and very heavy duty. They are made of nice, heavy wood which makes them feel very sturdy. They look exactly how I was expecting them to look and the swivel is a nice, slow swivel, not one that my kids will be doing 360's on. The only negative is that they are so heavy that they are difficult to move around very easily. However, with 3 young boys, this is probably more of a positive! November 7, 2012
Sturdy, swivel works nice and smooth I ordered the darker colored ones to go with my recently remodeled kitchen. I am pleased with them. The iron back details and the woven seats go well with my light fixtures and the rattan dining chairs. Also have wicker in my sun room off the kitchen so the woven seats pull everything together. They seem to be well made, easy to put together. I purchased 4 and 1 did have a loose piece of weave but it doesn't seem to be coming apart, just didn't get tucked well enough so I kept it. Overall very happy and they look great. November 6, 2012
Stools are very well made. I had been looking for new kitchen stools for over a year. When I saw the stools in your catalogue, I knew I had finally found what I wanted. We have had them for about a month now and are very happy we ordered them! Everyone who has seen them loves them as much as we do-- Thank You. November 4, 2012
High Quality Love these counter stools. Very sturdy and durable. Considering purchasing a 3rd. October 25, 2012
These counter stools are sturdy and well made. The swivel is smooth and consistent in all of the three chairs we ordered. The whole process, from ordering to receiving and assembling the counter stools was smooth and efficient. The product is just what I expected, turnaround time for delivery was excellent, and customer service response was spot on! I will definitely consider Ballard Designs for future purchases. October 19, 2012
just perfect! I have a relatively small area for counter stools; my old ones were way too big. These stools are beautiful, solidly built (and easy to assemble!) and swivel easily. I love them, and admire them every day. October 11, 2012
great barstool I bought 4 of these for our coastal home. They are very sturdy and comfortable, and look great. One of the stools had some black markings on the seat, so we exchanged it, and Ballard's customer service was fantastic! October 11, 2012
Love these stools. Very heavy, but that is better than too light. I had requested wood sample for color and the sample was nothing like the actual chair. It looks just like in the catalog which was perfect for us. These are handsome stools, which are hard to find. Price was great. Good swivel ability. Very pleased with purchase. Look fabulous in our renovated kitchen. September 6, 2012
The Counter Stools are beautiful These stools are easy to put together and very heavy and sturdy. The back support hits just right and the swivel is nice. Great purchase. August 31, 2012
Stools are extremely good looking We were intimidated about having to assemble the stools but they were basically already together. So, so easy. These stools are exactly as pictured. I would say even better. Just the perfect combination of rustic style and contemporary design. Rush seat is so comfortable and large enough for anyone. I love the swivel!! Perfect stool for any area. I love the way they improve the look of our kitchen area. Outstanding product and beautifully made. August 15, 2012
jury is still out I am a designer and my client has not yet moved into the new house for which we ordered the bar stools. After many shipping snafus, I'm hoping that they are in good condition and will work well. August 11, 2012
Great kitchen stool Very nice sturdy stool. Up to the moment styling for that slightly rustic trend. We like that it swivels, size is nice and comfy. Only comment that I have is that it is a little clunky looking. Might look better in the bar height. We needed the counter height. Enjoy! August 10, 2012
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