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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marguerite Counter Stool 4.8 5 118 118
Don't look any further! We were not disappointed when we received our Marguerite Counter Stools! They surpassed our expectations, they not only look great, but they are sturdy and comfortable, we would highly recommend this stool to future buyers. We ordered the driftwood finish and it blends in with the various woods we have on the floor and ceiling as well as our painted cabinets. The stool could blend into any kitchen from contemporary, english to french country! We shopped around and this is the best stool by far! November 7, 2012
Looked high and low for quality, swivel stools I searched for probably four months for the right stools for our new home. Considered the upholstered counter stool and ordered many swatches, trying to make a decision. We have a very open home design and I ultimately decided I didn't want to limit my decor in other areas with upholstery in the kitchen that I could tire of. Ordered these in brown and in driftwood and ultimately decided on the brown. Ballard was EXCELLENT about taking back the ones we did not want, as we bought them during a BRING HOME BALLARD offering. Friends visited last night and were taking pictures of them, as they found them sturdy, the perfect height and the swivel is a must have, to protect floors. Great stools, Ballard. The search is over! April 19, 2015
These counter stools are exactly what I was looking for These counter stools are extremely well made and look as tho they will last a lifetime. Very satisfied with the color and quality. I would highly recommend them for heavy use. April 16, 2015
Good price, great kitchen stool! I was very reluctant to order new kitchen stools without sitting in them first and looking at them in person. I ordered them because they were on sale and free return was offered if the product wasn't what you wanted so I decided to take the risk. I was glad I did! These are very comfortable chairs and the swivel mechanism is smooth and easy. I think they look even better than the stools they replaced which I liked very much. I would recommend these stools highly. They are heavy compared to other stools if that makes a difference to you. April 16, 2015
  • 2015-04-27T08:13:43.863-05:00
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Product:ST284-Marguerite Counter Stool
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