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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marguerite Counter Stool 4.8 5 107 107
Don't look any further! We were not disappointed when we received our Marguerite Counter Stools! They surpassed our expectations, they not only look great, but they are sturdy and comfortable, we would highly recommend this stool to future buyers. We ordered the driftwood finish and it blends in with the various woods we have on the floor and ceiling as well as our painted cabinets. The stool could blend into any kitchen from contemporary, english to french country! We shopped around and this is the best stool by far! November 7, 2012
Too me they have a Tropical feel I bought these chairs in the summer of 2014 and they are beautiful. Everyone who comes into my home loves them. I live near the water so I wanted something tropical and theses chairs do it for me. I hunted theses chairs down; saw them in a high gloss magazine called the editor asking where they got them. She tried to help but didn't know where to get them. A few days later I got in the mail Ballard's catalog and on the back page where the chairs I was hunting for. I called them right away and ordered three of them the light color. They are perfect for my kitchen Island. My only disappointment is they don't have any round cushions for the chairs. They are very sturdy chairs. December 18, 2014
Very high quality! We ordered two Marguerite countertop stools for kitchen island after seeing them at our relatives home on Thanksgiving. Very sturdy, comfortable and great quality stools. Solid packaging and includes just 4 screws for quick assembly. Fast delivery also! December 12, 2014
very comfortable These stools were just what I was looking for, unique but very comfortable. Ordered only 2 to make sure they were right color, surely be order another soon. Thanks November 20, 2014
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Product:ST284-Marguerite Counter Stool
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