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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marguerite Counter Stool 4.8 5 102 102
Rustic but elegant They were on backorder when I went to order and "boy" was it worth the wait! They are gorgeous! The rush seat it oversized and very comfortable. They fit in perfect with our mountain home decor. April 27, 2012
I am delighted with these marguerite counter stools! These stools are extremely well made and look very elegant. They were easy to put together and are very substantial. Couldn't be happier! April 29, 2012
great look and quality We all love these chairs! Comfortable. Very sturdy. I was hesitant to buy them fearing the wood color would clash with my pale oak kitchen cabinets, but it actually blends very nicely. My kitchen is not rustic, but the metal trim ties them into the rest of the room beautifully. January 5, 2012
Fantastic product! My husband and I fell in love with these in the catalog and were absolutely thrilled with the product in person! Our counter stools are sturdy, the quality of the materials is top notch and the unique style is both "grown-up" and family friendly. We can't wait to show them off to our family and friends! January 4, 2012
We love the counter stools, they are very strong and sturdy with great design lines and materials. A little concerned with how the wood back is joined as it shows a seam that looks like a subtle crack accross the back. I'm hoping this won't split over time. Shipping and duty to Canada was VERY pricey. Not sure how often I'd order As a result but I do love the stools. January 5, 2012
Pretty and comfortable! This stool is very well made and comfortable . The coloring and design is beautiful. If I were to have a concern it would be the seat, which hopefully will hold up as well as I believe the rest of it will. January 5, 2012
Great barstools I love these bar stools. They are very comfortable,love the swivel, the color fits in well with my newly remodeled kitchen. October 11, 2013
Sturdy, swivel works nice and smooth I ordered the darker colored ones to go with my recently remodeled kitchen. I am pleased with them. The iron back details and the woven seats go well with my light fixtures and the rattan dining chairs. Also have wicker in my sun room off the kitchen so the woven seats pull everything together. They seem to be well made, easy to put together. I purchased 4 and 1 did have a loose piece of weave but it doesn't seem to be coming apart, just didn't get tucked well enough so I kept it. Overall very happy and they look great. November 6, 2012
Beautiful but not well made These are gorgeous but the foot rest has fallen off of two of these bar stools. My husband (weighs 180 pounds) put weight on the foot rest and it fell off. It happened shortly after we received them and BD was great about taking them back. Sad because we loved them but I don't recommend buying these. December 22, 2012
Exceeds expectations! Love these stools. It isn't often that a product you order meets and exceeds your expectations but these stools do just that. Sturdy and beautiful,the mechanism turns so smoothly.Love the finish, wish you had other pieces in the same wood tone. July 18, 2013
Stylish, sturdy and comfortable! My husband and I love our new counter stools. We purchased them for the kitchen island in our new home.They are very comfortable and sturdy---excellent quality. The swivel seats are very functional in our open kitchen living area--for eating at the counter or swiveling around to watch television. The biggest surprise was how well the finish matches our adjoining breakfast table and chairs. We feel that we will get many years of enjoyment from our purchase. June 24, 2013
Awesome stools I just purchased 4 of these stools a few weeks ago. They are awesome!! I have had so many compliments on these stools and everyone asked where I found them. They are different than any other stools I have seen. Would definitely recommend them. They are made very well and easy assemble. July 4, 2013
Purchased these in brown I purchased these stools by phone in brown sight unseen. At the time, the website did not give a color option and, as I was purchasing these for my new white kitchen, decided to go with the darker color hoping for more of a contrast - they are beautiful and assembled unbelievably quick. I actually planned to return them due to a delivery snafu as I was upset; however, the quality and beauty of the product when I did receive it changed my mind and renewed my faith in Ballard Designs. July 18, 2012
Solid Sturdy Comfortable - Love Them! I have bought these stools over from the States to New Zealand after being on holiday and ordering them! These stools are fantastic and well made. They were not flat packed, rather in large well packed boxes. We bought the driftwood lighter colour, if you look at the photo on Ballard's site the true colour would be of the back rather than the legs. Height is perfect for our bench. Good swivel and look great. The only flaw is you have to be out a distance from your bench to swivel as the backs tend to hit my bench. Ideal for a country kitchen. Gorgeous. May 24, 2013
Great Addition to my Island We looked everywhere for stools for our new home and finally decided on these in the dark finish. They are a wonderful addition and we have had numerous complements on how great they look in our home! Thank You!! June 26, 2013
How lucky! I designed my new kitchen inspired by the color of the driftwood on these barstools. It's always a little tricky going off a color on the Internet, because all monitors are a little different. But when they showed up, I realized did I ever luck out with these! They match my custom cabinets perfectly. They are very comfortable and sturdy, and I love that you can swivel in and out, rather than constantly scooting the chair across the hardwood floor. If you're thinking about buying these - pull the trigger before it's too late. You won't be sorry. May 22, 2013
Marguerite Counter Stool I have a two year old who likes to climb on everything. My old barstools would tip and almost crush him. I bought 4 Marguerite counter stools after seeing them at a friends house. My two year old climbs them no problem. They don't even tip. They are so sturdy. They are beautiful. The only problem I had is that one of the screws didn't line up when I was putting them together. So 1 barstool only has 3 screws holding it together instead of 4. They are really easy to put together. Takes maybe 5 minutes each. I would definitely recommend these. May 2, 2013
seat color I really wanted to like this as the stool looked great in the picture and would fit in well with our decor. However, the ruched seat had a very orange color tint, not as neutral as pictured so unfortunately I had to return them. I still think they look great in the picture. June 2, 2013
Comfortable and attractive stool A counter stool should be attractive first but comfort comes a close second in my book. These stools do that well. They have a great style and look. The seat material is smooth and comfortable and the swivel seat makes for easy access which is nice because the stools are quite heavy. The back support fits very comfortably on your back and gives good support. They were easy to aasemble with just 2 parts. I was taking these to my daughter who lives several hours away and was concerned the stools would be consistent in wood finish. They matched well. April 19, 2013
Super Comfy! We ordered 4 of these stools for our island. They are very comfortable to sit in, great on the back, great on the seat! We got the lighter colored wood and it has a beautiful darker 'glaze' over it which ties in nicely with the dark brownish charcoal metal back. the footrest is comfortable on your feet too. The only improvement we would suggest is to have the swivel chair have a spring of some sort on it so that when you turn to get off of it, it would return to center. Other than that we are very thrilled with them!! April 13, 2013
Perfect stool This stool was a bit more money than most and more than I wanted to spend but they have been well worth it! I have hard wood floors and didn't want to scoot the chair all over. These swivel perfectly and are very comfortable. They are also very sturdy, easy to put together, well made and look great up at the counter! April 24, 2013
Very heavy and sturdy I ordered one chair first to determine if it would work in our kitchen -- and I loved it! Ordered another chair and it came back with uneven cuts and the back was more silver than black - so it did not match the first (it is supposed to be a rustic, rough finish - but this was more an issue of poor crafstmanship/quality control). I needed 3 chairs total and to get 3 "good" chairs, I had to return 2 --- and they are challenging to re-pack and send. The 2nd chair I had to return had scratches and again, quality issues. I finally have 3 chairs that work. Only concern is how well the straw seating will wear over time. February 14, 2013
Chair backs not consistent I really love the style of the new counterstool chairs we received. The only problem is that on one of the chairs the back is pushed further in on the seat than the other two which looks a bit odd. Two are rounded nicely at the edge of the stool while one looks and is pushed in forward on the seat making the person who sits on it sit forward slightly. That was so disappointing. With shipping costs and everything I don't want to spend the money to have it returned and replaced. That is why I only give it two stars. I give it 5 for style though if you don't mind the quality issues. February 10, 2013
Great for sitting at my kitchen counter. These stools have a substantial weight and good, rustic features with smooth functioning swivel seats. The rush seats are a little coarse and I would like to see a comfort pad offered to fit their 18" diameter. March 31, 2013
Solid, Good Design and Confortable I was very pleased for the quality of these stools. They are very comfortable too. We purchased the light colored wood and they match perfectly next to our antique pine table and chairs. I highly recommend them. March 27, 2013
This product is very comfortable. We love these stools. They are very comfortable, well made and unique. We get many compliments. Ballard staff is very professional and a pleasure to work with. We purchased cushions for the stools but did not need them. The return was so simple. March 19, 2013
Great counter stools Had the chairs for a couple of weeks and love them. Was a bit concerned with the comfort with the seat on bare legs, but no problems. I am going to replace my old bar stools by our pool table with the higher stools in the lighter wood color. The quality of these chairs are great. Very sturdy chairs that look great in my Mexican style kitchen. February 24, 2013
love these barstools I have looked forever for something different. These are perfect. They are comfortable and great looking. Took some time to get them but well worth the wait. I just came home after being gone for a few days, when I walked in I looked right at these stools and told my husband I love these bar stools. April 22, 2012
Great quality and looks for the price This stool was so easy to put together and the swivel mechanism is heavy duty! The proportions are great and the whole thing feels solid. March 16, 2013
Great Stools Looked all over, finally found these stools. Love them, they were easy to put together, very study and look terrific and are comfortable. Use them at our kitchen counter and find we tend to sit a little longer now. Would recommend them highly. March 2, 2013
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Product:ST284-Marguerite Counter Stool