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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marguerite Counter Stool 4.8 5 99 99
Product is decorative and sturdy Stools arrived fairly promptly and in good condition. They were easy to assemble, and are as described. They look great with the island; sturdy, but not clunky. The metal back is a good touch, and the rush seats look modern. The stain is a good shade - not too dark and not blah. January 5, 2013
Very sturdy! We bought this stool in the counter height. It appears to be well made and is very substantial. Also like the larger sized seat which is so comfortable. January 9, 2013
Sturdy, comfortable and heavy Love the two swivel chairs I purchased, easy to assemble and they look great in my kitchen. Right height so I don't have to lean over the stools to use the counter space. December 29, 2012
Great rustic/modern stools These stools are exactly what I wanted. I searched for months to find rustic/modern stools. I had two criteria: they needed backs and had to swivel. I couldn't be happier about this purchase. They are well priced for the quality. They are unique, and I receive tons of compliments on them. I should also add that they are really comfortable. December 8, 2012
Great counter stool I just received the counter stools and am so happy with my purchase ! They are very high quality and heavy and simple to assemble - took maybe 10 minutes ! They are really beautiful and I would highly recommend them ! December 21, 2012
Sturdy & Excellent I ordered the counter stools. They were carefully packaged and easy to put together. They are comfortable to sit in. I ordered the driftwood oak color. They are a nice lighter brown stain with some black or dark brown glazing in the distressed areas. December 17, 2012
Unique & Perfect We purchased three of these Marguerite Counter Stools and they are fabulous. Everyone that comes into our home comments on how nice they are. Good quality, beautiful finish & great value. Very comfortable too! Thanks Ballard Designs! December 17, 2012
Great barstools I love these bar stools. They are very comfortable,love the swivel, the color fits in well with my newly remodeled kitchen. October 11, 2013
Sturdy These chairs are wonderful! They are sturdy, of good quality and swivel beautifully! They are actually better than we expected. The wood color was also very close to the picture, so we did receive what we were hoping for. Nice! December 8, 2012
Great look and quality. The stools are exactly what I was expecting. The boxes they came in were torn from shipping but the stools were not harmed. Quality is solid, appearance is just as depicted, swivel is smooth. December 8, 2012
Just the look we wanted. We love these stools because they are comfortable for the tall people in our family. They also meet the swivel requirement and they are very solid and good looking. December 9, 2012
We finally found the perfect stools that fit under our counter I can't believe how quickly our order arrived. The stools are beautiful and were very easy to put together. I only ordered 2 because I wasn't sure if we'd like them. I'm now going to order one more. The seat is nice and roomy and the fact that it swivels is an extra bonus. They really look great in our remodeled kitchen. November 15, 2012
Truly great stools.... The photos of the stools were spot on—they really are that good looking. And, as a plus, they are super sturdy. I've already gotten several compliments on them. They are certainly a great addition to our kitchen/sunroom. November 25, 2012
Beautiful Counter Stool & Quick Delivery! I was very impressed with the speed of Ballard Design's delivery...less than a week! I ordered the darker stain counter stools and they are beautiful. I was worried about the "reed" seat being comfortable. I love the look and it's comfortable enough. I will decide later, after use, if I will add a pad of some sort. Otherwise, they are perfect! November 8, 2012
Stools are very well made. I had been looking for new kitchen stools for over a year. When I saw the stools in your catalogue, I knew I had finally found what I wanted. We have had them for about a month now and are very happy we ordered them! Everyone who has seen them loves them as much as we do-- Thank You. November 4, 2012
great barstool I bought 4 of these for our coastal home. They are very sturdy and comfortable, and look great. One of the stools had some black markings on the seat, so we exchanged it, and Ballard's customer service was fantastic! October 11, 2012
Stools are extremely good looking We were intimidated about having to assemble the stools but they were basically already together. So, so easy. These stools are exactly as pictured. I would say even better. Just the perfect combination of rustic style and contemporary design. Rush seat is so comfortable and large enough for anyone. I love the swivel!! Perfect stool for any area. I love the way they improve the look of our kitchen area. Outstanding product and beautifully made. August 15, 2012
Happy with my choice I recently renovated my 100 year old kitchen and still wanted the "aged" look. I desperately searched for counter stools and am so happy with my choice. Husband wanted comfort, kids wanted swivel, I wanted rustic, good looks...everyone is more that satisfied. August 9, 2012
Just what I needed I was specifically looking for counter stools in light wood which is hard to find. These fit the bill perfectly. They are good quality, sturdy and delivery was prompt. I put them together in just a few minutes. August 10, 2012
great quality stools Great quality, nice design, very sturdy & easy to put together. I really like that the backs curve around just enough to create "arms" without being too much stool for our counter area. The seat is a little rough if you are wearing shorts. So, I put a thin cushion in place. May 25, 2012
I love the swivel seats! These stools were the perfect solution. They beautifully accommodate our modern cottage style. I have tried several barstools and these are without a doubt the most comfortable. They are heavy, but heavy doesn't matter with the swivel seat. Everybody is impressed with not only the look but the comfort! May 15, 2012
Great Stool Well built and easy to put together. I was concerned before ordering if they'd be comfortable or not as they were replacing padded stools. They are very comfortable and people always comment on them. The light wood also matches my kitchen island wood. They are unique and well made stools. May 3, 2012
Comfort, great looks, & easy to assemble! 10 minutes to assemble...no kidding, and heavy weight due to superior construction. These chairs make your counter look like its in a million dollar home...fantastic product! Thanks. May 28, 2012
Really like these after several months I use them everyday for breakfast - they are the most used pieces of furniture in our house, and everyone loves them June 7, 2012
Love these stools! They look just as great in person as in the photo! They're pretty comfortable too and I love the swivel seat! The stools look so good in our kitchen that we decided to order another one so instead of 2 we'll have 3 of them. Very happy with this purchase! May 8, 2012
Love my new bar stools They were the finishing touch on my newly remodeled kitchen. Well constructed and very comfortable. Nice weight and love the swivel. Well worth the wait! Also, one of them came damaged from shipping and company couldn't have been nicer about replacing it quickly. Thank you May 2, 2012
Great stools The stools swivel nicely and are very attractive and heavy enough a young child can't tip it easily like most. Very, very pleased!!! June 1, 2012
nice looking, great quality Very quick delivery, this chair is as pictured, it is a heavy chair, you can definetly feel the quality. I purchased the counter stool for a laundry room desk and it looks great! May 4, 2012
Rustic but elegant They were on backorder when I went to order and "boy" was it worth the wait! They are gorgeous! The rush seat it oversized and very comfortable. They fit in perfect with our mountain home decor. April 27, 2012
I am delighted with these marguerite counter stools! These stools are extremely well made and look very elegant. They were easy to put together and are very substantial. Couldn't be happier! April 29, 2012
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