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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marguerite Barstool 4.6 5 33 33
LOVE these Wasn't planning on spending so much for new barstools, especially after renovating kitchen...but these were too perfect to go at my breakfast bar (tall) with my cream/distressed cabinets and granite countertops..adjacent to a reclaimed wood/iron dining farm table...PERFECT. Easy to assemble, heavy wood, good construction. LOVE them. June 23, 2012
Stylish, comfortable chairs I Love my new chairs. They have a wide seat so any size is comfortable, the back is low so you can reach over it to clean/clear the island and they are very stylish! They compliment my transitional style perfectly. Easy to put together; what's not to love?! July 1, 2012
I recommend these These barstools are gorgeous and comfortable. They are narrow enough to fit anywhere yet don't feel narrow at all. The swivel works well. I had to sand them in a couple places where the distressed wood was a little too distressed and would cause snagged clothing. Also, the backs are low so keep that in mind. I still highly recommend them. We looked for a long time for bar stools. These are the best we found and I would buy them again!! October 4, 2011
Love these! These bar stools are like nothing I have seen anywhere. They were on back order for a while but completely worth the wait for our new house. Very comfortable and they look wonderful in our kitchen! January 4, 2012
Almost Great These are a bigger than I envisioned them, even after careful measuring. They would be absolutely petfect if they were 10% smaller all the way around but...oh well. The counter stool version of the same item would have been too low and guests would have been resting their chins on the bar top. So, the outcome is that I like them well enough to keep them because I have not found anything else remotely close to this design, particularly with a swivel seat, but they will have to be cut down if my guests want to get their knees under the bar top......and, returning large items is a hassle. February 15, 2014
Best barstools ever!! I recently purchased these barstools for my house and couldn't be more happy!! Love the rustic finish and the swivel works great. It looks amazing with my decor. Great quality product and easy to assemble. Highly recommend!! February 15, 2014
Perfect fit, design, and comfort The Marguerite Barstools are well made, very comfortable, and easy to put together. The barstool back height is 41 3/4 " and falls just below our granite bar height counter, ensuring that no part of the stool can touch the granite. They look great and we are very happy we took the chance in ordering! February 12, 2014
unusual design and unusual finish Love my 3 bar stools. They are a perfect height. The 360 swivel is wonderful on the large, round woven rush seats. I put 4 round felt protectors on bottom of each to further protect my hardwood floor and to make it a bit smoother to move chairs in and out around bar. They are heavy, but well balanced and manageable to slide in and out. September 18, 2013
LOVE LOVE LOVE these barstools!!! These barstools are well-made, comfortable and soooooooo stylish! February 15, 2014
Great quality!! Wasn't sure about ordering thee bar stools online but I took the risk. They are exactly what I wanted. Pricey...yes. Worth it? Absolutely! Sturdy rustic. Perfect. January 29, 2014
Awesome Bar Stools Beautiful, high quality and very comfortable bar stools. I would highly recommend them! August 17, 2012
This product has great features Beautiful looking, solid construction, sturdy, yet easy to swivel. perfect bar stools! April 20, 2012
Nice product Nice appearance-easy swivel. Seat is a little hard for any extended period of sitting. According to your staff, the rush seating has not been treated with any stain repellent--that would be a nice addition. May 12, 2013
This is a beautyful bar stool. I had looked at 100's of bar stools and was unable to find the right one for my bar design, then I found this stool on line and knew it was what I was looking for. My wife and I just love it. Our bar theme is "The Crab Shake". September 26, 2011
Couldn't be happier! Could not be any happier with these stools. They're sturdy, comfortable and the full swivel is great. We got the taller stools for our kitchen island bar and they are the perfect height. We got the lighter color because our cabinets are white and our counters are a lighter cream color. They go very well together. We had some friends over that commented on them because they thought they were so great. August 26, 2013
GREAT BARSTOOL I bought 3 barstools for our remodeled home's original 1960's bar. They are a perfect addition to our family/bar room. The swivel seat is great so that they can easily move to face the family room seating. I've gotten many compliments on them and are a great purchase! They are also very easy to assemble. April 21, 2012
Perfect quality These stools are everything they represent. At least on my computer, the color is in the photos is pretty accurate. They are solidly built and gorgeous and a great look in my basement bar area. Worth the price! October 7, 2012
Fabulous barstools Great look, comfortable, and great Ballard service. Love these barstools! November 13, 2013
well made These barstools are sturdy and well made. I was afraid that the metal bars on the back would bend, but they are very strong and well made. The finish is exactly what I wanted. September 5, 2013
These stools are very much worth the value. I bought these for our beach condo to match a driftwood coffee table. not quite same color but still look great and blend well. The color is more blond than gray. The photo is very accurate on color in the catalogue. They were very is easy to assemble and very sturdy. May 2, 2013
Solid built, attractive style Took some time to get holes aligned to setup and tightened. Awkward positioning. The barstools have a nice solid weight to them, a feel of quality. Swivels easily and smooth. Couldn't rate it higher because the legs on one are uneven. The barstool wobbles at least a half inch. April 3, 2013
Great stools I always assume anything I have to assemble will be junk but all that was required was snapping top to bottom. Very sturdy. Whitewash is darker than the picture FYI. Seat is roomy and comfortable. March 27, 2013
Bar stools were true to photo. We love these stools. We purchased two and my husband is on them constantly. They look great and are comfortable as well. Our cat loves them too. March 28, 2013
Beautiful Driftwood stools look great in our beach house. Nicely crafted and well worth the cost. February 1, 2013
Well made, sturdy and stylish! Love them! Well crafted, easy to assemble, love the swival. January 26, 2013
Product not as pictured Buyer beware! I ordered 5 of these stools. They came in two shipments. One shipment looks pretty close to the picture on line and the other had a shiny seat. Some kind of lacquer had been applied to the rattan seat and not only did it make it shiny but it also brought out more red tones in the seat. My grey-washed dull look went to a more brownish red slick look. I am very dissappointed. Other than that it is a very comfortable chair. November 27, 2012
Great looking barstools! The barstools are even better looking than in the catalog photo...and they assembled in a snap...super easy! Very well made and swivel 360...very pleased! December 19, 2012
The perfect bar stool for me. Very easy to assemble, very well made, and very comfortable, not to mention that they are great looking - love them! Had been looking for bar stools for a good while, and I'm really glad I waited - these are perfect. December 1, 2012
WE LOVE IT! We have been more than pleased by the look and quality of this bar stool and wish there was a whole furniture line such as dining table and coffee table. It has the best look! September 20, 2012
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Product:ST283-Marguerite Barstool