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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marguerite Barstool 4.6 5 38 38
Excellent These barstools are extremely heavy and durable. I ordered the brown instead of the brushed white and they go perfectly with my floor and furniture. I couldn't be happier! The swivel seats are awesome. I looked everywhere first and couldn't find what I wanted. By the way, the packing and assembly was easy for anyone to put together -- two pieces only and so easy. February 23, 2015
Pretty But Not Durable I ordered two of these barstools for our vacation home. They are heavyweight and very attractive! So different from most barstools (and I have looked at many). However, the footrests are not metal--but circular wooden supports. The first one broke within 6 mths. of using it. So I ordered another one. However, when it arrived the back was broken and splintered. Ballard did replace this one quickly. Then the third barstool footrest broke within a few months also. And, when the footrest gives way, it splinters so there is no way to repair. I have received four stools and yet only one remains in good condition. I am very disappointed in the time and money I have wasted not to mention I can find no other style that is nearly as attractive. Ballard furniture items are usually such great quality--not this time! I would not recommend this product if you actually intend to use it. February 22, 2015
Beautiful Stools These stools are just as described, Very easy to assemble and very durable. The color is very nice. I would definitely recommend. February 2, 2015
Incredible experience Where to start? I am blown away by such a great experience!! I ordered/received my 2 barstools in less than 1 week!! And I did not expedite my shipping! Got the emails notifying me every step of the way. Once arrived, I was able to get the barstools out of the box and assembled in less than 10 min!!! Only 4 bolts and it was done! They are gorgeous, high quality w/ the right amt of weight, fully swivel around and very nice finish out. They look great at my bar! Great exp and great product. I cant wait to order from Ballard again! November 20, 2014
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Product:ST283-Marguerite Barstool

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