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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marguerite Barstool 4.6 5 33 33
Finish is chipping all over Love the styling of these but the finish on the backs and where you put your feet is chipping. Not just chipping, but pieces of the pressed wood are falling off. Family of 4 and we have had them for 5 weeks. Disappointed December 29, 2013
Perfect Fit! Both design & style. Great bar stool for the money. Just received. Very easy & quick to put together. Not complicated. Most time consuming is opening up the LARGE boxes & getting the product out. One stool's foot rest had minimal damage where the wood veneer was peeling. Called the 1-800 Customer Service # & they are sending me a new one. No charge for shipping for new one & NO CHARGE for returning the damaged one. I LOVE a company that includes that as part of their service. I've ordered from Ballard's several times & have always been happy with the merchandise & the service. The Customer Service Rep was phenomenal. Can't say that about many online companies these days. These bar stools fit so well into my kitchen's interior design & don't take up too much space. Very comfortable. Supports lower lumbar of back & the swivel is so convenient for getting out of the stool without my kids dragging the chair across my hardwood floor as they've done with previous bar stools. December 3, 2012
Love them! I had my eye on these for a while and was able to buy them when they were on special. I'm so happy to have purchased them. I love the mix of metal and wood and they go perfect with the rustic french feel I wanted. They are very substantial and heavy--no need to worry about the kids climbing on them and them falling over. The seat is also surprisingly very wide and it swivels fairly easily. Very pleased with this purchase. May 23, 2014
These barstools are perfect! I just received these barstools yesterday (my fastest order from Ballards to date, at less than a week) and I am very pleased with them! They are solid, well made, comfortable, stylish, and slightly unique enough to set them apart from other stools on the market. I am using these stools on carpet at the bar in my lower level, so the swivel feature works very well by allowing you to sit without having to actually move the stool in and out. FYI… the swivel stays where you place it, so you are not always forced back into the forward position. The seating area is bigger than I expected, but in a good way, and a little more orange in tint than I would prefer, which is my one and only tiny negative about these stools. But at the sale price of $260 a stool, I’ll get over it! Assembly was a breeze, with the hardest part being getting them out of the box. There are two plastic ties that need to be snipped, which are locking the base and top part of the stool together, in order to pull each piece out separately. Then just bolt (four per stool) the swivel seat to the base. February 27, 2014
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Product:ST283-Marguerite Barstool