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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Margeaux Ceiling Mount Chandelier 4.9 5 32 32
So thankful for the reviews I probably wouldn't have bought this based on the photo but the reviews won me over. It is so gorgeous. We have a small foyer with a very blah light from the builder. This has seriously transformed the space. I love it so much I'm wasting energy like an idiot because I just can't turn it off, it is so pretty. It casts really beautiful shadows all around it as well from the glass balls. January 27, 2015
GORGEOUS Absolutely stunning!! This is incredibly beautiful in person, and easily installed, with two people. We are beyond pleased!!! January 18, 2015
Perfect Chandelier I bought this chandelier to replace a ceiling fan/light in my master bedroom. What a difference this makes, without being too over the top. After shopping around a bit, I couldn't believe how affordable this was. It is so beautiful! It makes such a difference and provides adequate lighting which is a must for me. My handy man installed it and said it wasn't too hard to install. One small complaint he had was that it was a bit heavy for only one person to hold. If you are on the fence about this one, don't be, get it! January 10, 2015
Beautiful and much less than I planned to spend! I wanted a dramatic piece for my entry, and had shopped chandeliers for weeks. I was shocked at the prices (most were at least 3x what I spent on this beauty) and worried that a drop chandelier wouldn't leave enough overhead clearance with my 9' ceiling. Also, most were either too fancy or too casual. The Margeaux was the perfect solution. It's gorgeous! Not too big, not to bulky and just the right amount of fancy. The mixed metals make it really versatile - it works perfectly with my entry elements containing basket weaves and various textures. However, my entry opens into my dining which is a little "dressier" than the entry, and this light fixture was just what I needed. It ties the spaces together perfectly, and is much more beautiful in real life! November 16, 2014
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Product:LM152-Margeaux Ceiling Mount Chandelier

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