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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Margeaux Ceiling Mount Chandelier 4.9 5 25 25
Sparkling Chandelier is Perfect for Low-Height Ceiling My pre-war house has eight-foot ceilings in most rooms. While my house is lovely, a drop chandelier isn't practical given the height restrictions. Enter this sparkling beauty. It gives you the drama of a chandelier with a smart, flush-mount design. It's totally transformed my living room. September 29, 2013
Gorgeous! Ordered this on Saturday evening and received today (Tuesday)! It is beautiful. Very substantial and heavy, definitely larger than I initially expected (but after reading other reviews, I did realize that it was not going to disappoint size-wise). We have typical 1960's low ceilings, and a hanging chandelier would be too low-hanging for our entryway - but I wanted something that really makes a statement. This does the trick - as it is large and beautiful - but definitely not plain just because it is a flushmount. The fact that the ring of metal on the outside circumference does not touch the ceiling is a cool touch - it is modern yet traditional. The light pattern displayed on the ceiling is an added bonus. Even my husband really loves it! He installed it, and overall, it was easy. We had a hanging fixture here for years, and thrilled to be rid of it! I love always looking to Ballard for unique quality items!!! February 11, 2014
Gorgeous ceiling fixture The pictures and description of this light really cannot even do it justice. I was completely shocked by how beautiful and expensive this light looked out of the box. Our electrician kept complimenting us on it and it is a beautiful statement in our otherwise very simple 8ft high entryway. This light was chosen mainly for it's clear crystals- as it hangs in a space open to our adjoining dining room where we installed an equally beautiful Ballard orb chandelier (with a hanging clear crystal). Our house has kind of a modern/rustic feel going on, but these crystals are the perfect amount of sparkle for our home. We wanted fixtures to coordinate without matching and they look terrific by each other. March 20, 2014
Stunning! I was so pleasantly surprised at how beautiful this chandelier is! The reflection of the crystal beads onto the ceiling is spectactular. Truly "a lot of bang for your buck"! It is very heavy to install, so an extra set of hands will be quite helpful. April 14, 2014
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Product:LM152-Margeaux Ceiling Mount Chandelier