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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marchesa Rug 4.3 5 16 16
Soft & Stylish LOVE this rug. Perfect balance of traditional and modern. Colors are just as pictured. Ordered a swatch first and although the colors looked like they would work, I was still nervous to order. Took the plunge and am thrilled that I did. The colors are a perfect blend of cool (gray) and warm hues of cream, golden brown and dark taupe/chocolate). Was also pleased to discover how soft it was too - the swatch we were sent was not at all soft but I loved the pattern so much, I thought I would give it a try anyway. So happy I did because it is the perfect rug in terms of color, softness and style. February 22, 2015
Beautiful, but sheds everywhere! I love this rug. It is classy and goes with just about everything. However, it sheds A LOT! I am constantly vacuuming, and the canister fills up very quickly. While I love the look of the rug, this aspect has been quite a disappointment. February 8, 2015
Color Detail based on sample of Gray Marchesa rug The sample of the Marchesa Rug in Gray was actually a "color blanket swatch", which demonstrates the colors and construction but not the pattern of the rug. The website description of the rug says the colors are gray, Dijon, cream and mocha. On my monitor, the rug appears to have a cool blued gray background with detailing in light cream/almost white and caramel and tan. Per the sample, the colors are darker, warmer, and more muted. The gray is really a browned gray, with no blue undertones. Next to my slate blue/gray sofa, the gray appears brown. The cream is a light tan or a dark cream - no white. "Realtor beige" comes to mind. The Dijon is a light to medium valued muted gold. The mocha is a medium-value brown with no red undertones. Mocha is a very accurate description. The sample is thick and feels to be of high quality. Ballard saved me the expense of purchasing and returning this rug, as it would not have worked to accompany my gray sofa. The colors are far too warm. Hope that helps everyone! January 9, 2015
Love it! I purchased the 5x3 for my bathroom and it is perfect. The colors are amazing and neutral and the carpet itself is super comfortable to stand on while getting ready:) January 2, 2015
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Product:RT306-Marchesa Rug
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