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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 25 reviewers.
Rated 4 out of 5 by Beautiful, exactly what I needed at a great price This rug is a perfect blend with the new greige trend that is so popular right now. It tied my old furniture in perfectly with my new floors, paint and decor with its gray and beige colors. I ordered in a 9x12 and the price could not be beat. The only reason I did not give it 5 stars is because it sheds horribly. I am just hoping this will decrease as I continue to vacuum it over the next few weeks. September 18, 2016
Rated 5 out of 5 by More beautiful in person! I bought this rug to go under my dining room table. I was nervous it wouldn't be the right color of gray. It has nice warm tones of gray. It looks great and is even more beautiful in person! September 17, 2016
Rated 2 out of 5 by Beautiful design but sheds too much Very happy with the look of this rug. Just as pictures online. However it sheds so much. We have to vacuum constantly. The quality and durability is very poor. We have had it 2 weeks in a high traffic area of my house and already have so many pulls and threads falling out. I am easily pull clumps of threads out. So disappointed because it really is a nice looking rug. September 12, 2016
Rated 4 out of 5 by Beautiful rug, more warm/beige gray than cool gray I received the 9x12 size of this rug today and it is GORGEOUS. Super soft and plush, and I am only using a rug pad of normal thickness. Very impressed with the quality. No issues with creases upon arrival, just a bit of curling up on the ends which is already starting to relax now that the rug is laid. It is shedding a but, but that is to be expected, and is really quite minimal. Note that the colors of the rug are definitely in the warmer family as opposed to the cool family. The picture online led me to believe that it would be a bit cooler gray, but it really is more beige-y gray than cool gray. Still lovely, but with the cool grays being very "in" right now, I would not want others to be misled by the way the colors appear in the photo. The lighter goldeny/yellow color in the ikat design again leans more toward beige. This color issue is the only reason why I am not giving 5 stars, but of course, it is always hard to tell true colors from a screen without ordering a swatch. Overall, however, a beautiful, neutral rug that would complement any space. I am extremely pleased and would definitely recommend this to others. It really adds something special to our space -- sophisticated, stylish and statement-making without being too trendy. January 26, 2016
  • 2016-09-28 T11:47:27.909-05:00
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Product:RT306-Marchesa Rug
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