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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 46 reviewers.
Rated 5 out of 5 by So many comments I have received so many positive comments about our new counterstools. My husband and I now eat dinner at the kitchen counter! So comfy and good looking. Just worried about the light color. I keep meaning to scotchgard or put some type of protective finish on it. March 5, 2016
Rated 5 out of 5 by Marcello Counter Stool Very happy with this purchase and have received many complements from friends. Comfortable and stylish. January 21, 2016
Rated 5 out of 5 by This is a comfortable, great-looking stool. We love these stools. They are very comfortable and work great at our kitchen island. They are a great buy, too. I researched this thoroughly before buying these, and I think they are a high-quality value. January 11, 2016
Rated 5 out of 5 by Love these counter stools! These stools are beautiful - sturdy, well made, functional. I love the fabric I chose (Aruba Paisley Turquoise). Would definitely recommend! December 17, 2015
Rated 5 out of 5 by Very happy with quality and construction I ordered four counter stools in a fabric that has a large oversized pattern. Each stool was upholstered with the pattern placed exactly as was appropriate. Each stool came separately packaged with no damage. I would absolutely recommend these stools. December 8, 2015
Rated 5 out of 5 by Quality Counter Stool I am very pleased with our new counter stools for our remodeled kitchen. The swivel feature is very useful to allow easy access. And the upholstery in a herringbone gray is beautiful. December 3, 2015
Rated 5 out of 5 by Elegant comfort My new Marcello counter stools came yesterday 2 weeks sooner than promised. I was very nervous about making such a big purchase of furniture sight unseen. But they looked like they were exactly what I wanted in the catalog and to my delight they are! I ordered them in the Ellie fabric and it is a nice nubby upholstery fabric. The background is more taupe than grey which makes me very happy. Yay! I love it when things work out. November 10, 2015
Rated 5 out of 5 by Great solid stool with some wieght so hard to tip! The stools are wonderful. They are heavy so they wont tip and with the moving seat easy to get in and out of. Metal foot plate hits in the correct spot. They are so confortable! Love this purchase!! October 17, 2015
Rated 4 out of 5 by Stunning Chairs Chairs are stunning with the Haviland Grey Upholstery and Black base. We were disappointed that the legs were scratched and underneath the chair the upholstery had slits in the material. We are not sure if the slits were there due to the mechanics being able to work properly. I called customer service and they gave us 3 options to resolve. In the end we were satisfied. Thank you for offering such a quality unique barstool. August 23, 2015
Rated 5 out of 5 by Excellent workmanship The three barstools arrive well packaged with no damage. They swivel easily and are well made. The cushions are a little firmer than expected, but may soften with use. Overall a very nice product for the price. June 23, 2015
Rated 5 out of 5 by Exceeded expectation Sent my fabric in and they did an awesome job. I had to wait 3 months but so worth the wait. They are the showstopper at the island. May 7, 2015
Rated 5 out of 5 by Marcello Counter Stool I ordered 3 of these counter stools with COM. Ballard makes the process very easy to use my own fabric. I chose the black finish for the legs and pewter nailheads. They were very nicely upholstered and wrapped for shipping. We find them extremely comfortable. The foam is a bit on the firm side, but still very comfortable. We could not be more pleased with the decision to order these! They swivel just the right amount for ease to get off of the counter stool. April 21, 2015
Rated 5 out of 5 by Beautifully Designed After searching for almost six months to find counter stools, I came across the Marcello. It is very well made and the metal foot rest will save it from getting scuffed. There are so many different fabrics to choose from. They were delivered earlier than the four to six week promise. There was nothing to put together! It was all there and has made a wonderful addition to my new home! Thank you Ballard for offering this beautiful chair. April 9, 2015
Rated 4 out of 5 by Great Stool I absolutely love this stool. I got 5 of them for my island in a stripe pattern. I'm really impressed that all the stripes match (i.e. starts with the same spot on the pattern in each chair). They are extremely comfortable and cozy which is exactly what I wanted. Everyone has commented on their comfort and styling. The only reason I did not give it 5 stars is that Ballard does not give samples of the wooden legs - I hope this will change. The legs were not the color I expected at all from the pics, but they are growing on me. All the other positives, far outweigh the leg color. March 27, 2015
Rated 5 out of 5 by Beautiful and nice quality! I love that you can customize these barstools with different fabrics/colors to suit your design needs. Overall the barstool is very nice and well constructed. The seat is comfortable and the swivel feature is a bonus! Great value and highly recommended. March 18, 2015
Rated 5 out of 5 by fabulous counter stools! My husband and I have been wanting new counter stools, but couldn't find anything we both liked until we checked out Ballard Designs. These are definitely more money, and we waited for a coupon before ordering. But we were able to check different fabric samples before we decided on what we liked best. The stools arrived in great condition and all we had to do was pull them out of the box and start using them. They are comfortable, look great and the swivel is a nice touch. Now we just need to decide if we are going to order 2 more or order the matching bench instead! February 28, 2015
Rated 5 out of 5 by This is an excellent product This counter stool is solid and sturdy. It looks great and is very comfortable. The metal foot rest guard is a great feature. Be sure to consider the space available for this stool, as it is wide. It is a square swivel stool so when you turn the seat, it becomes even wider. You need to allow some extra space between the stools to allow for the swivel action. I highly recommend this stool. February 22, 2015
Rated 5 out of 5 by absolutely perfect, well made, stools are just what I wanted- clean, sophisticate lines, very well upholstered, sturdy, well made. couldn't be happier. Always a concern when it cannot be "tested" before buying, but I was very happy with the purchase- I am new client to Ballard but wpuldn't hesitate on quality in future. January 29, 2015
Rated 5 out of 5 by More than expected Beautiful chairs! Anxious and apprehensive about ordering online, product sight unseen. With fingers crossed, we received 4 counter stools exceptionally wrapped and delivered. Excellent quality!! Definitely worth the price (which I was also anxious about). Love Ballard and their products! We have purchased many items in the past, and all have exceeded our expectations! Looking forward to adding some kitchen chairs to match these beautiful stools. January 16, 2015
Rated 5 out of 5 by Comfortable and stunning! I recently purchased four Marcello Counter stools. I sent my own fabric with specific instructions for pattern placement. While it took a bit longer than expected to receive them, when they arrived they were absolutely stunning. I ordered black legs with no nail head trim and all instructions were followed as directed. They are very comfortable and our friends and familly agree. We love them. January 13, 2015
Rated 5 out of 5 by Gorgeous and great price bar stool We ordered the counter stool in Haylard Natural fabric with the pewter nailhead trim for our kitchen counter. They are absolutely gorgeous; we get so many compliments on them. The oversize nailheads make them look stylish and modern. The swivel is also a nice feature. We searched for custom barstools and most are very expensive; these were a relative bargain. Very pleased with purchase. December 6, 2014
Rated 4 out of 5 by Love the look I love how beautiful this stool looks but make sure you order swatches of fabric first. I did and was very pleased with the fabric however I'm not so pleased with the finish on the legs. The driftwood is a painted grey/taupe finish. Nice if it didn't have to match it with my other furniture. November 18, 2014
Rated 5 out of 5 by very nice for the price These look much more expensive than they are. Having said that, there are some things that aren't as great as they could be but considering the price, I am totally happy with them anyway. The color isn't as I thought it would be. The upholstery is called Signature Teal velvet but to me it is a cross between navy and royal blue. It doesn't seem to have as much green as it did in the image online. However, if I had been smart, I would have had gotten a swatch before to make sure it was going to be what I thought. The velvet was a little scuffed and crushed in areas. If these were $1200 bar stools, I would have a problem with it. For this price, they're just fine! Also, I personally didn't like the dullness of the pewter nail heads although I loved how big and dramatic they were. I will replace them with polished ones. Again, because of the great price, I am happy to do this to make them perfectly what I want. I am nit picking. They are really beautiful and I would highly recommend these counter stools! May 17, 2014
Rated 5 out of 5 by Extremely comfortable Beauty and comfort. Great combination in a counter stool. May 3, 2014
Rated 5 out of 5 by Love It! My stools turned out perfect. I provided the fabric and the workroom did a fantastic job of properly matching the patterns of the fabric on both stools. These stools are very solid and high quality construction. May 1, 2014
Rated 5 out of 5 by Perfect! I ordered 4 Marcello Counter Stools in black finish with brass details and a purple fabric to go behind counter height bars that anchor the backs of our movie theater recliners... They are perfect! Comfortable enough to sit in through an entire film. March 12, 2014
Rated 5 out of 5 by The barstools are of great quality. I love my barstools. Very comfortable and the material is better than I expected - great design. Most of all it was just the right height for my kitchen island! The barstools came packed very well so there is very little chance of damage. March 6, 2014
Rated 4 out of 5 by Great product, slow production time I went with my gut instinct and ordered these stools in velvet, rather than the practical Sunbrella fabric. And I'm so glad i did. These stools are a joy to sit on (they replaced hard plastic stools) -- and the footrests are awesome -- even on bare feet. I am so happy with these -- they are wide and very cushioned. My only complaint wold be that they took far longer than the 12 week production time that was promised. That is ridiculous -- you would think they were coming from overseas!! But now that I finally have them, the whole family is thrilled. March 1, 2014
Rated 5 out of 5 by Best Counter Stool Ever! This counter stool is a great investment! Looks amazing in our kitchen & very comfortable. I chose basketweave oatmeal fabric and cognac finish. I ordered a swatch before I placed my counter stool order. I have a toddler, so I wanted to see how the fabric took to stains. I put a little juice and ketchup on the swatch. I tested it out and gently cleaned the fabric and the stain came right out! I would definitely recommend the fabric as well. Very durable. February 5, 2014
Rated 4 out of 5 by Beautiful, but not quite deep enough I ordered 8 of these stools in the Haviland gray and they are beautiful and look amazing in my kitchen, but i wish they were a little deeper. They are not as comfy as I had hoped. I think another inch or two in depth would help. I love the swivel and I am sitting in one as I write this review, but I do wish they were a little deeper. November 22, 2013
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UT037-Marcello Counter Stool with Pewter Nailhead Trim

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