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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 46 reviewers.
Rated 5 out of 5 by I love my new Marcello Stools! I just love them, they were packed so good for shipment and the fabric I choose is a great quality! I have had so many wonderful comments on them. The best surprize was I did not realize they swiveled! I just love them! Five stars!!! November 7, 2012
Rated 4 out of 5 by Nice quality and comfortable and good price! Great selection of color fabric ....comfortable seat .....large scale for our large island....really good price and got them on sale.....came in sooner than stated when ordered....packaged GREAT and their delivery company the BEST!!!! October 21, 2016
Rated 5 out of 5 by Great stools! After looking at these stools for 3 years, I finally purchased and am so happy I did! Not only are they beautiful, they are very comfortable. I wanted upholstered stools but was worried about spills. I ordered them in Sunbrella fabric (herringbone spa), and so far everything spilled on them has cleaned up nicely. I couldn't be happier! October 17, 2016
Rated 5 out of 5 by STUNNING!!!! Received my new stools and they are just beautiful. We have been looking for counter height stools for over two years now and this is exactly what I had in mind! I love the oversized nailhead trim. It even matched our sofa (that I did not purchase at Ballard)!! Will be buying more items since these turned out beautiful!!!! July 14, 2016
  • 2016-10-30 T09:06:06.221-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UT037-Marcello Counter Stool with Pewter Nailhead Trim
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