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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
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Marcello Counter Stool with Brass Nailhead Trim 4.7 5 25 25
Exceptional quality and workmanship I just love these counter stools. The fabric is top quality, and the upholstery and workmanship is flawless. The cushioning is very thick and comfortable, and I can tell by the firmness that they will last a long time. They are very sturdy, and swivel smoothly. I ordered 3 of these stools in Nomad fabric (looks like tan zebra stripes) for the kitchen island adjoining my great room in my new home, and they are the highlight of the room. They arrived very well packaged and wrapped, so had no damage from shipping. Very satisfied! July 24, 2013
Looks comfortable I'm so very disappointed with my stools.. They had holes in the material and had to be returned to be fixed. I provided my own material and this was a great problem. I'm very shocked that quality control people let these stools go to the customer in this state. April 25, 2013
Comfortable, great size for 10' island I was very hesitant to spend $$$$ on counter stools but the other reviews convinced me to take a chance (you cannot return custom upholstered chairs at Ballard, even though they inlcude a return label). I ordered swatches, tested them with spills, and went with pumpkin velvet. So far so good. They clean up with cloth and water and white cat hair is easily wiped away. These heavy chairs seem sturdy and well built, I like the kick plate where people hang their feet, the low back so they don't overwhelm the kitchen and the slight swivel. They took forever and a day to get here (assembled), but it took that long for me to decide. Delivery folks from Boston trucking co. were awesome. April 1, 2013
Refreshing Service Product was perfect and more than that, your service was great ! I have dealt with a couple other companies in your caliber or higher even and merchandise does not arrive as it should have, damaged, and date keeps being put off longer and longer and I don't think quality control is being used in China. I wish everything would come back to our states to be made. We have proud people and people out of work. February 22, 2013
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UT004-Marcello Counter Stool with Brass Nailhead Trim
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