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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Marcello Barstool with Pewter Nail Head Trim 4.3 5 14 14
Looks Great! Great stools. Very satified with the quality and design. July 2, 2012
LOVE!!! This chair is everything it was described and more. Very durable and beautiful to look at January 19, 2014
Great barstools These barstools are beautiful and very well made. So glad I ordered them. They are very comfortable. November 8, 2012
Very comfortable. Thank you working with me with this order. I truly appreciate your being able to accommodate in this situation. I have and will continue to recommend your catalogue and the positive experience I have had. December 14, 2013
Great item Per fit size and fit for our bar area, love the swivel December 14, 2013
Very sturdy, nice quality We are very happy with these stools. The swivel is smooth. We were worried that we chose an outdoor fabric for use in our kitchen but these seem washable, durable and actually still elegant. Chose a bold pattern and love it. November 12, 2013
Awesome workmanship! Was hesitant to spend this kind of $$ for mail order barstools. Workmanship was impeccable!!! Absolutely gorgeous--many compliments. Friends cannot believe I purchased online, site unseen! Love, love, love them!!! October 5, 2013
This barstool has great lines. It is very well made and looks high end! I bought four of these barstools for my lower level bar area. I am so impressed with how well they are made. They look just like the custom picture you can create on their website. I am never disappointed with my purchase from Ballard Designs. November 8, 2012
Great Looking Bar Stool The Marcello was custom upholstered with my own material. The process was smooth, the patterned fabric applied perfectly, and matched from stool to stool on all 4 of them. Plus, the stools were delivered a week ahead of time. These stools are very comfortable and men especially like them because of their generous size. On a hard surface, however, such as tile or wood, they could use some padded glides on the bottom. Although the seat swivels nicely, they are hard to move forward toward a counter once seated and scrape rather loudly on the floor. We haven't had them long enough to judge their overall durability, such as how well the padded upholstery holds up, but so far we are very pleased. April 26, 2013
Poor paint job on wood Chairs are comfortable and fabric met expectations. Wood finish on base of stools is very disappointing. The stain finish is streaked and looks like it was applied in a hurry. February 23, 2013
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