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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 19 reviewers.
Rated 5 out of 5 by Beyond Expectations!! I have just received my two custom counter height stools and cannot tell you how absolutely beautiful they are! Just Gorgeous!! Excellent craftsmanship, beautiful fabric, sturdy, comfortable, perfect counter height, I could go on and on.. I remember again why I love Ballard Design so much!! Thank you!! November 8, 2014
Rated 5 out of 5 by LOVE!!! This chair is everything it was described and more. Very durable and beautiful to look at January 19, 2014
Rated 5 out of 5 by Great item Per fit size and fit for our bar area, love the swivel December 14, 2013
Rated 5 out of 5 by Very comfortable. Thank you working with me with this order. I truly appreciate your being able to accommodate in this situation. I have and will continue to recommend your catalogue and the positive experience I have had. December 14, 2013
Rated 5 out of 5 by Very sturdy, nice quality We are very happy with these stools. The swivel is smooth. We were worried that we chose an outdoor fabric for use in our kitchen but these seem washable, durable and actually still elegant. Chose a bold pattern and love it. November 12, 2013
Rated 5 out of 5 by Awesome workmanship! Was hesitant to spend this kind of $$ for mail order barstools. Workmanship was impeccable!!! Absolutely gorgeous--many compliments. Friends cannot believe I purchased online, site unseen! Love, love, love them!!! October 5, 2013
Rated 4 out of 5 by Great Looking Bar Stool The Marcello was custom upholstered with my own material. The process was smooth, the patterned fabric applied perfectly, and matched from stool to stool on all 4 of them. Plus, the stools were delivered a week ahead of time. These stools are very comfortable and men especially like them because of their generous size. On a hard surface, however, such as tile or wood, they could use some padded glides on the bottom. Although the seat swivels nicely, they are hard to move forward toward a counter once seated and scrape rather loudly on the floor. We haven't had them long enough to judge their overall durability, such as how well the padded upholstery holds up, but so far we are very pleased. April 26, 2013
Rated 4 out of 5 by This product compliments my room The bar stools compliment my kitchen and dining area nicely. They are comfortable and appear well constructed. March 28, 2013
Rated 2 out of 5 by Quality & craftsmanship don't measure the cost. Love the concept of chairs & they looked beautiful online however, quality & craftsmanship don't measure the cost. Framing screws in several areas on woodframe are visible thru the finish. Kickplate made from cheap, flimsy materials; indentations on plate. Hopnails were not symmetrically applied along chair seems. Chair legs were not level; I had to purchase adjustable footpads from a well known home improvement retailer. Upholstery has lumps across back of chair & seems of chairs from not being padded and/or upholstered properly. One piece of the undercarriage frame wood was split. February 23, 2013
Rated 2 out of 5 by Poor paint job on wood Chairs are comfortable and fabric met expectations. Wood finish on base of stools is very disappointing. The stain finish is streaked and looks like it was applied in a hurry. February 23, 2013
Rated 4 out of 5 by Great barstools These barstools are beautiful and very well made. So glad I ordered them. They are very comfortable. November 8, 2012
Rated 5 out of 5 by This barstool has great lines. It is very well made and looks high end! I bought four of these barstools for my lower level bar area. I am so impressed with how well they are made. They look just like the custom picture you can create on their website. I am never disappointed with my purchase from Ballard Designs. November 8, 2012
Rated 5 out of 5 by Beautiful High Quality Barstools We ordered 2 Marcello Barstools in the Document Brown fabric and were thrilled with the finished product. They arrived securely packed and a few days ahead of schedule. The only detail I would add is that they are SO careful to make sure that the fabric is matched perfectly on each chair (start and stop points) that the "random" look of the fabric is a bit lost. However, on another order I asked them to mismatch the start and stop points and they were happy to comply. Great products, great service! September 15, 2012
Rated 4 out of 5 by Looks Great! Great stools. Very satified with the quality and design. July 2, 2012
Rated 5 out of 5 by Great quality, beautiful pattern I purchased 2 of these barstools in the Balboa Ikat. These exceeded my expectations. They are beautifully made, the fabric was applied perfectly on each chair so they match and they shipped 3 weeks earlier then promised. The chairs are very comfortable and they add a perfect pattern to the room. I also purchased a small pillow in balboa ikat to place on the sofa in the adjoining room to tie it all together. May 29, 2012
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UT036-Marcello Barstool with Pewter Nailhead Trim

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