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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 24 reviewers.
Rated 5 out of 5 by Love it! We really love our new barstools. We went with black finish and cheetah fabric...looks great! November 11, 2012
Rated 5 out of 5 by Excellent quality/Love the fabric and the swivel! Husband likes too! Love my new barstools. Selected Arden Black Easy Care fabric. Great choice and high quality fabric. Barstool is heavy/sturdy and my family is very happy that it swivels to make it easier to climb up and in. I am anxiously awaiting the Hudson Settee in a coordinating fabric - wouldn't have ordered another piece of furniture unless I (and my husband) were completely satisfied. April 27, 2012
Rated 4 out of 5 by Perfect Style These stools were perfect for my kitchen bar counter with the easy to care for fabric and swivel feature. The nail heads add a dimension and style and not too mention they are very cushy. My only hang up is that they are a little too high for short people for there legs hang and cannot reach the foot rest. They are a big stool that is prominent in the room so be sure you have the space. April 26, 2012
Rated 5 out of 5 by These stools are great! These barstools are comfortable and so attractive. I got the idea from my daughter in New York who has 4 of these stools in her kitchen, although, she chose a different pattern to match her kitchen. I have ordered furniture from Ballard Designs in the past and have always been extremely satisfied. April 26, 2012
Rated 5 out of 5 by Classic styling with a modern touch The styling of these stools was the perfect transition for my remodel/redecorate project. The swivel feature is great. Very comfortable seat. Just perfect all around. January 21, 2012
Rated 5 out of 5 by This product is better in person... I absolutely LOVE my Marcello Barstools! Gorgeous, well made, shipped with care. Now the barstools are gorgeous on the website of course, but when I received them...BEAUUUUUTIFUL! Better in person and perfect with my bar!! December 8, 2011
Rated 5 out of 5 by Awesome barstool! We looked at several places for a fabric-covered barstool that we could customize and were very happy to find this one at Ballard. We love the nailhead trim, the fabrics they offer, and the fact that it swivels. We ordered 5 for our new basement and they look great! As an added bonus, they actually arrived an entire month before they were scheduled to ship! We will definitely continue to order from Ballard - we have always been happy with our purchases. October 25, 2011
Rated 4 out of 5 by Color not the same I love the stools I bought they are covered in arden blue easy care fabric, the upholstery is very well done, but my big disappointment is the finish on the legs, one stool is not as dark as the other stool, so as they sit side by side you are able to notice the difference in the color. October 2, 2011
Rated 5 out of 5 by Great Bar Stool Bought these barstools and had them covered in the the Como Stripe. The nailheads and sturdy construction make them masculine enough to be the perfect anchor for my basement bar. The swivel is perfect for getting in and out, or catching that touchdown. October 2, 2011
Rated 5 out of 5 by We love everything about these stools! Our Marcello Barstools arrived a month earlier than expected and are perfect for our gameroom. They are well-made, comfortable and look great! Now I just wish Ballard Design would make a bar height pub table to match. October 1, 2011
Rated 5 out of 5 by The perfect barstool for my new kitchen. I purchased four Marcello barstools as the final furnishings for my kitchen renovation. I looked at many, many, many other barstool options, but always returned to the Marcello as my ideal. We have not been disappointed! The fabric options were wonderful, with enough fabric designs and fabric types that worked well with the new room. The stools are very well made, and extremely comfortable. Everyone who comes into the room comments on how nice the barstools look. I truly love this purchase. September 12, 2011
Rated 3 out of 5 by Looks very nice love the look of this bar height stool I purchased. However it is a little bit of a challange to get up in! I am 5'5". You can't just slide in, you have to pull it away from the bar because of the contour of the sides, then to get it back up to the bar, well it's just different from other bar stools I tried. Love the customized look I have, and the stool is very comfortable ! Connie B. September 8, 2011
Rated 5 out of 5 by Stylish and Comfortable We were anxious to receive our barstools and when they arrived early, we were not disappointed!! They are absolutely beautiful, so comfortable and practicle in the fact that they swivel. My wholefamily competes to sit in them! A super great purchase!! July 30, 2011
Rated 5 out of 5 by Great Product - Great price These stools are perfect! I debated on whether to spend more money for an upholstered stool, and I am so glad I did. They add a custom look to the bar. I especially love that they swivel. I would definitely recommend this product. Also, they said it would be 2 months, but they came in about 6 weeks. July 29, 2011
Rated 5 out of 5 by Marcello Bar Stool- Great Addition to my Breakfast Bar! I ordered this stool in the striped chocolate linen fabric, the stools arrived ahead of schedule despite the custom fabric order. I couldn't be more pleased when they arrived, the nail heads, the cognac wood color look great and seem more expensive than what I paid for them. I constantly get compliments on them from my guests and they all love the swivel! Great buy! June 2, 2011
Rated 5 out of 5 by Great!! Beautiful barstools! I am very pleased with the quality of the frame and fabric. May 6, 2011
Rated 5 out of 5 by Comfort and style! I received my counter stools this week and was delighted to find they exceeded my expectations. They were packaged securely and did not have a mark on them from transportation. Once unwrapped and out of the box, they fit beautifully under my counter and, best of all, are so comfortable even my husband likes them. Sturdy, solid, stylish and well made. Thank you Ballard Designs! April 15, 2011
Rated 5 out of 5 by barstool review I love my fabric and barstools very well-made. The only criticism was having my arrival time delayed twice. Other than that issue, I love the fabric and the fact the bar stools swivel. March 20, 2011
Rated 5 out of 5 by It's a Keeper We purchased two of these stools and sent our own fabric for covering. The upholstery was matched perfectly and the stools are wonderful. They are the perfect height for our bar and we love the way they return to the front with a swivel. March 17, 2011
Rated 5 out of 5 by Looks great and you culd sit on it for hours! These stools are beautiful and comfortable. I have been looking for this type of stool for two years and even with a plethera of choices for fabrics and colors, no one could come close in price, style and comfort. I would highly recommend these. March 16, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UT003-Marcello Barstool with Brass Nailhead Trim

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