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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Malia Seeded Glass Lamp 4.1 5 28 28
The top that holds the bulb and shade needed to be superglued twice to the lamp. When I removed the lamp GINGERLY from the packing the lamp broke in two pieces. I applied super glue to secure it again and when it moved it separated again. So I have superglued it again. Hopefully none of our guests will pull on the chain to hard that it falls apart again. The clear glass one seems fine and I have one in storage being transferred to me as we speak, hopefully that one will not break. Poor construction. February 27, 2014
Very attractive styling, the glass is beautiful and a nice heavy weight. I love, love, love, these lamps; they are perfect for the master bedroom I used them in. I have just redecorated it after 16 years and they really helped with the new look. The color picks up the wall color and the bedspread perfectly, and the glass keeps the look underscored and doesn't take over the area. I do wish they were 3 way sockets though, and that perhaps they could take a bit higher wattage light bulb.(I like to read in bed). The only thing I found an issue with is one of the shades has a defect in the very front where the trim meets each end. They evidently trimmed the fabric too short and just glued the ends together to piece it. It takes away from the appearance overall and I would like to have that shade replaced. Other than that item, I am very pleased with the quality and appearance of these lamps for the price. December 4, 2011
thoroughly disappointed I waited for months for this lamp. Finally arrived today and the socket is only rated up to 60W (description stated 3-way). On top of this, the cord extends from the socket down the outside of the lamp base! It appears to be jerry-rigged, perhaps to conform with new regulations prohibiting incandescent bulbs. This will definitely be returned and I will think twice before ordering from a catalog again. November 1, 2011
Beautiful Lamp! I love this lamp. Nice and big base with great colored glass -- but with it being glass, it appears very light . Would highly recomment - even though the glass was colored a bit more green than blue in the photo, I would still buy this lamp again. The little seed bubbles are such a great feature - texture without bulk. July 16, 2011
very disappointed My lamp arrived today and unfortunately I am paying the expense of returning it. This lamp fell way below my expectations. The glass is very cloudy and the color was more of a mercury that blue. Turning on the lamp did not make the color appear any more satisfying. I also felt that the shade was very cheap looking. I read other reviews before purchasing this lamp and was looking forward to receiving it, but unfortunately was disappointed. Someone else mentioned the cord being attached to the socket, and I agree that this looks cheaply done as well. I would not recommend this purchase, even at the sale price! August 9, 2012
Love It!!!! The lamps were even more beautiful when I received them than in the pictures. The size and color were just as I expected. They're going in my daughter's beach house. July 2, 2012
Malia Seeded Glass Lamp The Malia Seeded glass lamps are both beautiful and unique. When turned on, they really do become the focal point of the room. June 21, 2013
Unique, beautiful The seeded glass (versus 'regular' glass) really differentiates this. This color reminds me of the ocean / surf. May 30, 2013
Nice light. Well built with good quality Light is over priced but a very nice light. Ballard shipping was excellent. January 11, 2013
Just so pretty! Just love this lamp. The seeded glass is so pretty and the color works great with my room. It was a bit bigger than I expected, as it is on a nightstand, but it does make a statement. December 27, 2012
Beautiful lamp exceeds expectations. This lamp is even lovelier than it looks in the catalog. It was very well packed and arrived in great condition, complete with lightbulb! It was also very easy to assemble. December 28, 2012
Adds a special glow to the room I purchased the amber lamp. It is beautiful and complements the room perfectly. I love it! December 24, 2012
This is a beautiful lamp! I bought a pair of these lamps with the clear glass base for my bedroom. They are lovely, but the shades have small creases from the packing/shipping process which detracts somewhat from the overall positive effect. October 20, 2012
Beautiful Very nice quality lamp. I purchased the blue, and the color is quite subdued -- just as I wanted. Just a hint of blue, not overpowering. Shades arrived bent, but Ballard's customer service was top notch! Within a couple of weeks, I received replacement shades in perfect condition, no questions asked! Very happy with this purchase! September 2, 2012
This lamp is a conversation piece! This lamp is unique and a conversation piece. I ordered two for my great room. However, when I turn on the lamps, the shades do not match. They both appear white during the day. One shade has a shiny, white lining and the other is unlined. September 3, 2012
Beautiful This lamp is beautiful. It really adds charm. I love it so much, I've ordered the petite ones to go in my bedroom. August 10, 2012
Amber seeded glass is awesome! I bought the amber seeded lamps as bedside lamps to put in front of windows. The view from the windows are nice, I was concerned they would block the view. They do not. It actuallly is pretty cool the glass filters the mid day sun coming in. The shades are quite nice and the electrical cord being clear is a plus. :) June 29, 2012
Absolutly beautiful. I love, love my Malia Seeded Glass Lamp. I recently redecorated my great room. When my friends walk into the room the lamp is the first thing they comment on. When you turn on the light it is just beautiful, the clear glass and the seeded look. I really want to purchase another color but not sure where I would put it. I purchased the yellow one. May 22, 2012
Much recommended product! The lamp arrived well packaged and just as advertised. It even included the lightbulb! When sun light streams through the base, the bubbles sparkle! Terrific! April 18, 2012
Beautiful! LOVE these lamps....beautiful color, shades and love the uniqueness of the glass on each lamp. Bought two to use as nightstand lamps in our bedroom....perfect! December 22, 2011
Like finding that perfect something that brings it all together The lamps create a beautiful splash of light ,am so glad we found these at such a great price. December 30, 2011
Well worth the backorder wait Good size, little big but very pretty and resemble what appeared in catalog. Good quality for the price. November 27, 2011
great value for the price Beautiful color! Appropriate Size for my furniture. Came complete with shade and bulb! November 27, 2011
Not as pretty in the picture I love the imperfections like the bubbles in the glass, but the color (smoke) was not to my liking. I wish I had ordered the aqua, but that entailed too long a wait, and it would've been more work than I like to send back the smoke. July 22, 2011
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