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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Large Magnetic Board 4.5 5 42 42
beautiful A little pricey but I am very pleased with it. For the money it should be a bit larger. March 17, 2011
Very attractive and easy to hang The only thing I don't like is that you have to buy special extra-strong magnets, so none of my regular magnets I was trying to move from my refrigerator to this board will work. But otherwise, it's very attractive and helped us clean off the clutter from our fridge. March 16, 2011
Ideal for my kitchen office I enjoy the convenience of my magnetic message board at work. I wanted one for my home office, but didn't want that "office-y" look. This product suits my needs perfectly. It gives me a place to tack up coupons and pictures of my grandchildren close to my computer, and the black check fabric coordinates with the bench and accent pillows in my living room. I am just delighted with this purchase. March 16, 2011
Excellent Product Excellent product. I bought the sisal board. It adds great texture and style while straightening up my mess. No more sticky notes everywhere-- lists on sisal look more organized. The magnets are super strong. Decorative but functional. March 16, 2011
stylish but does not hang well The style and functionality of the magnetic board are great. I got the rattan with the brown bow and think it's adorable. The magnets are very strong. My complaint is that the board seemed to have warped after hanging it and does not lay flat against the wall. I have to use tacky to keep the edge down. For what I paid for the item I was disappointed in this. March 16, 2011
Great I have a new Kitchen and no place for magnets. The magnetic board has been very useful not to mention attractive. March 16, 2011
Very Stylish for my childrens invites and notes Wanted something for my kitchen for my childrens invitations and special notes. March 16, 2011
I love this board! Now my new refrigerator won't be cluttered. The magnetic boards are well made, the magnets are very strong. A great up-date to help organize a busy family of five! March 16, 2011
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Product:WC122-Magnetic Board
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