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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Large Magnetic Board 4.5 5 42 42
This great looking board is a recent and fantastic addition to my kitchen hallway. I keep my coupons and reminder notes on it for easy access. This board allows you to organize photos, coupons, reminder notes and more. I like it also because it matches my kitchen bench covers and gives my kitchen a coordinated look. September 26, 2011
Looks Great I hung this board inside an office armoire. Looks so nice and works perfectly! October 19, 2011
Well-made looks great The magnetic board is really well made. The ribbon from which it hangs is very durable and sturdy. The fabric, ribbons, are all free of snags or unraveling, unlike some products from other companies. I was surprised to find that the magnetic board comes with 12 small silver disc-like magnets, too. Maybe it was in the description, but it was a great surprise for me. The "notes" design goes really well with my office and I've been using it since day 1. really great product. March 31, 2011
Form meets function; stylish & useful The craftsmanship was excellent (like all Ballard products I've received). I ordered the Brown Document one for myself & hung it in my home office which has a French Country decor. It compliments the room's style & is convenient for keeping important notes at hand. I ordered the leopard print for my niece. She thought it was a hoot & enjoys using it in her bedroom. As always, Ballard Designs, you've taken a useful item & made it stylish! March 19, 2011
Ideal for my kitchen office I enjoy the convenience of my magnetic message board at work. I wanted one for my home office, but didn't want that "office-y" look. This product suits my needs perfectly. It gives me a place to tack up coupons and pictures of my grandchildren close to my computer, and the black check fabric coordinates with the bench and accent pillows in my living room. I am just delighted with this purchase. March 16, 2011
nice quality The magnetic bulliten board is unique and attractive. It's thin (which I like) but sturdy and the magnets work well. It's nicely made and looks sharp. My only complaint is the color description could be better. I thought it was black and ivory but it's actually black and khaki. May 21, 2011
Attractive It's really attractive and the magnets are very effective (strong). The one flaw is that it is slightly warped. April 14, 2011
Very Stylish for my childrens invites and notes Wanted something for my kitchen for my childrens invitations and special notes. March 16, 2011
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Product:WC122-Magnetic Board