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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Madison Lamp 4.8 5 10 10
Beautiful and Classic I ordered two of the clear glass Madison lamps and I love them! Although the white shades that come with the lamp are beautiful, I was looking for something with a bit more contrast and so also ordered the cork drum shades, also available from Ballard. They really "make" the look I was going for - lovely, with a bit more of a contemporary look. The color of the shades is more striking than the white, in my opinion. Lamps are perfect size for end tables in my living room. My favorite part is that they don't overwhelm the room because the clear glass blends in with everything. The shape of the base of the lamps is also just lovely. Completely satisfied with my purchase! January 17, 2014
I love this lamp. I have been looking for the perfect white lamp for our guest room for some time. The Madison is perfect. It fills my need for classic, yet updated. June 19, 2013
Nice Lamp I purchased the white lamp and I am very happy with the quality. I really like the dimmer option. The shade that came with the lamp is nice, but I felt it was too large in diameter for my needs and I wanted a more casual look so I purchased an abstract, multi-flower print drum shade size 13x14x10" and it is perfect. February 10, 2012
Modern? Retro? Love it! We have ordered two of these lamps in white for our living room. Only one has arrived so far, the other is on its way. Overall I like it very much. The quality exceeded my expectations.... It makes me wonder if I've ever had a truly well made lamp in my life. The milk glass of the base glows when on and looks cool and modern when off. My husband thinks it looks retro. We disagree on The style but love it all the same. This lamp is large, when at its highest setting quite bright, but it has a dimmer built in that is excellent at setting a mood. We are very pleased. October 19, 2011
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Product:LT506-Madison Lamp