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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.5 out of 5 by 13
Rated 5 out of 5 by Love2shoponline I love this lamp.
I have been looking for the perfect white lamp for our guest room for some time. The Madison is perfect. It fills my need for classic, yet updated.
June 19, 2013
Rated 5 out of 5 by DeeAtTheBeach Nice Lamp
I purchased the white lamp and I am very happy with the quality. I really like the dimmer option. The shade that came with the lamp is nice, but I felt it was too large in diameter for my needs and I wanted a more casual look so I purchased an abstract, multi-flower print drum shade size 13x14x10" and it is perfect.
February 10, 2012
Rated 5 out of 5 by MandyB Modern? Retro? Love it!
We have ordered two of these lamps in white for our living room. Only one has arrived so far, the other is on its way. Overall I like it very much. The quality exceeded my expectations.... It makes me wonder if I've ever had a truly well made lamp in my life. The milk glass of the base glows when on and looks cool and modern when off. My husband thinks it looks retro. We disagree on The style but love it all the same. This lamp is large, when at its highest setting quite bright, but it has a dimmer built in that is excellent at setting a mood. We are very pleased.
October 19, 2011
Rated 5 out of 5 by Calmretreat Large, elegant lamp.
Love this white lamp! It is beautiful, elegant, and feels properly heavy. The dimmer switch works smoothly; I use it constantly. These are large lamps so in the bedroom where I use them, one is at the bedside and the other on the dresser for balance.
September 23, 2011
Rated 4 out of 5 by beachlady Although a beautiful lamp, it did not fit my room.
I had to return the lamp but was able to do so without problem.
I appreciated the Ballard staff's handling of the return.
August 29, 2011
Rated 5 out of 5 by bostonangela Classic. Good lines
I looked high and low for bedroom, bedside table lamps. From new to vintage, nothing filled the bill and then I looked at Ballard Design. These are beautiful lamps. Love the fact that they are on a reostat. Thanks, Ballard
June 19, 2011
Rated 5 out of 5 by purchaser Very nice quality
Used for table lamp in guest bedroom. Very good quality and would certainly order again if needed.
April 13, 2011
Rated 5 out of 5 by reddiva These lamps are stunning!
I purchased two Madison lamps for my bedroom. They look absolutely beautiful. The Madison styling adds just the right note of softness and femininity to the heavier, more masculine features of my master bedroom.
April 9, 2011
Rated 4 out of 5 by Marchmadness Great lamp!
Love this lamp and it is well made. It has a dimmer switch that I did not expect, which is nice. The base is a translucent white glass, not opaque white.
March 16, 2011
With its "X" shaped stem and stepped architectural base, the Alex Floor
Lamp lends bold geometric style with every detail. Base is crafted of weighted metal and finished in deep bronze with brass accents. Alex Floor Lamp features: Two-light "S" ...
Designed in the classic French Colonial style, the twisted stem and fluted
base add rich visual texture. This beautifully detailed Floor Lamp is artisan carved from solid hardwood and carefully hand finished for an heirloom look. Includes natural seagrass shade. ...
The fun colors were inspired by tiny scent bottles designer, Suzanne Kasler,
picked up on a forage through her favorite Paris flea market. They give the large, organic gourd shape a fresh, modern attitude. Suzanne finishes the look with a ...