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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Madison Message Board - Extra Large 4.6 5 44 44
Beautiful product Great product and beautiful! Would highly reccomend. March 16, 2011
I LOVE IT! I hung this board near the back/garage door which we go in and out of all the time. It's a great place to pin up reminders, kids core chart, school work and other items that need to be kept handy. The frame is so beautiful that it looks great, as it can be seen from the kitchen and family room. I love it! October 28, 2013
Gorgeous! Bought medium size in black. So many compliments! Love it. March 26, 2014
Not that pleased This huge item arrived and after I painstakingly moved it to my office, I removed it from the box and saw that the edges didn't really fit together on the top left corner. But the thing was so big, and would have been such a hassle to repackage it, that I kept it and put it up. I try not to notice the bad corner when I look at it. : ( November 22, 2013
That's Not Black I have been wanting this bulletin board for over a year, it was on sale and I bought it. After of over a month in back order, it finally arrived today. Opened it up and pulled out a nice BROWN frame bulletin board. It can not be confused for heavy distressing, it is brown. I love Ballard, but this is not what I ordered. It's going back. So disappointing. Also the frame is a lot bigger then it looks in the picture and it feels like maybe a plastic mold. I would of loved the drama of the thick frame... had it been BLACK like I ordered. April 18, 2012
Frame is bigger than I imagined This is a cute idea for a bulletin board. The frame is much bigger and thicker than I imagined. I did know what the measurements were. I bought the 28x24. I didn't realize the 2" deep would be that big of a deal. It is very "clunky" looking. The description does say cream but is not as white as in the epicture. I knew it would be distressed looking which is ok but I thought the color was closer to white. I ended up paintnng it. It was too big to send back so I kept it but I'm not happy with it. If you have a very big space it would probably be ok. It might be better in the larger size in a large room. In the small size, the frame is too big for the area of cork. It should be scaled back. Quality wise it is good. March 16, 2011
Gorgeous! We ordered a white framed cork board for the spa I work at to display a line of head bands we carry. It came in perfect condition and was absolutely beautiful!! Will definitely be ordering from here again! February 24, 2014
The detail on this product is beautiful. I have seen cork boards in other stores but this one is far superior to any of the others. The attention to detail is fantastic. It is finely constructed and looks beautiful on my kitchen wall. I've received so many compliments on it. The frame looks like it belongs around fine art. March 4, 2013
A substancial piece I put this in my kid's playroom to display all of their art work. The room is large and the "corkboard" takes up half of the wall, which is what I wanted. Only negative was the extra cost for shipping due to special delivery. October 12, 2012
Great quality with a nice traditional look. I would suggest this corkboard for its quality and great visual appeal. YET unfortunately...it did not work for me. I was looking for a nice large (I ordered medium size in cream) corkboard for my 13 yr old daughters bedroom and this one seemed to overpower the room with it's substantial framing. It is VERY heavy which I did not like ...and this made it too expensive to even return. February 18, 2012
Beautiful, but..... The corkboard is beautiful; however, if you are a perfectionist it is not for you. Two of the corners where the sides come together have a gap. I tried to push it together but it won't go. It would have been too much of a hassle to send it back in and get it replaced so I kept it. It's not a big deal for me. April 25, 2011
Beautiful Cork Board I love this cork board, absolutely gorgeous! I agree with the other reviews that it is definitely not black, but the dark brown is rich and dramatic. I have been eyeing this for quite some time so I was aware that since the frame is so thick, the cork board is smaller than expected. Just pay attention to the measurements. It is beautiful, and I would absolutely recommend this cork board! It stands out and gets a lot of attention, like a piece of art! August 8, 2013
Truly beautiful I purchased this bulletin board for my college aged daughter for Christmas. She is very happy with it. It really dresses up her study space and she plans on moving it into her bedroom eventually when she graduates at the end of the semester. It has a rustic elegance about it. January 12, 2012
It's beautiful...a perfect addition to my kitchen!! A beautiful piece, but unfortunately it has a flaw. Immediately, when we hung the corkboard on the wall we noticed the backing was bowed out (which I'm sure is a flaw). It's unfortunate that such a big, expensive piece was sent to me in this state. Other than that, I love it!! November 12, 2011
quality! purchased this for a client and will do it again!! nice, substantial frame and thick enough cork to hold items well. thanks ballard!! August 22, 2011
frame & cork are great this is a great board for organizing my work & personal projects. July 1, 2013
the product looks awesome Be careful when you measure because we ordered the small at first, not realizing how small the actual pinning area is. Since it has a large frame, the bulletin board area is smaller, but it is beautiful. May 29, 2013
Perfect size and very well made. I first ordered the larger size and it was a bit too big for my small office.I returned it with no problem and received the smaller size.I am so happy with the product. March 23, 2013
Looks Great I love the look but was disapointed in the size. The measurement included the size of the frame not the size of the corkboard. It was smaller than I expected so I was disapointed. I did not want to go through the trouble of sending it back so I kept it. February 27, 2012
Medium corkboard perfect! Excellent! Just wish I had the wall space for a bigger one! February 10, 2013
Love this corkboard I recently moved into a new house and enclosed an open family room to create my home office. I wanted a way to display my kids' artwork as well as other important information I use all the time. This corkboard fits the bill! I got the biggest size available in cream, and it is a really creamy cream. My home has white molding/baseboards so this does stand out as slightly different but with all the textures in the office it looks great. July 16, 2012
Beautiful organization It fills the wall with a Lovely frame and now our family calendar, children's art, misc. photos and lists don't clutter the kitchen ..... Great addition to our sunroom off the kitchen! August 5, 2012
Looks great Looks great on the wall. Needed a way to keep important notices and invitations visible rather than in a pile on the desk, but didn't want something that looks like an office bulletin board. Looks like "art" even though I have coupons and recipes hanging from it! June 26, 2012
LOVE These CORK BOARDS!!!! I had purchased two of these corkboards for our office previously, we had filled both up and needed to get two more. June 25, 2012
LOOKS LIKE ART WHAT A BEAUTIFUL WAY TO POST REMINDERS. THE FRAME OF THIS PIECE IS FINISHED TO MAKE MY OFFICE LOOK COMPLETE, AND COMPLIMENTS MY DESK. May 14, 2012
Madison Corkboard is GREAT1 I love the cork board. Great quality for the price. I highly recommend it! May 20, 2012
Excellent Corkboard I received my corkboard and it was nicely packaged for shipping. It is beautiful and its quality is excellent. I would highly recommend this product. April 21, 2012
Cork board is beautiful Adds a touch of class to my sewing room and is a much better (larger) size than what I had. This is definitely a quality product. I love it! February 27, 2012
Delightful product The Madison Corkboard is a classy addition to our kitchen. It coordinates perfectly with our other art yet functions nicely to help us organize our busy household. Thank you for adding some beauty to a necessary component of an active home. January 4, 2012
This is a nice looking, decorative cork-board I had purchased one of these about 5 or 6 years ago for my daughter's room. We both really liked it. After college, she left and took it with her, so I got another one for myself. I still like it, but the finish on the first one was nicer than the finish on the version available now. October 15, 2011
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