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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Madison Message Board - Extra Large 4.6 5 44 44
Practical & attractive! I bought this corkboard to use in my newly remodeled kitchen in lieu of hanging items on our fridge. It is attractive and practical and receives a lot of compliments. Make sure you measure the area before choosing a size as the boards are large. I recommend! October 19, 2011
perfect size, perfect style! it fits our office very nicely and adds class at the same time! December 28, 2011
Beautiful piece! Wonderful way to display your children's artwork!! December 29, 2011
Like a good piece of furniture It's Big, it's beautiful, it's expensive, but I love it! It takes up a great vertical space next to my phone and is an awesome conversation piece with all of our changing pictures and appointments pinned to it. It's ornate and the detailed carving are beautiful. July 9, 2011
Great Bulletin Board! Love this bulletin board! Perfect! Great quality! Highly recommend! September 28, 2011
Very well made! Love this corkboard for displaying artwork in the kitchen. Looks like it was glazed..like my cabinets, very very nice! July 28, 2011
I really like my Madison Corkboard. It is attractive while still being very functionable I really like my Madison Corkboard. It is attractive while still being functionable. July 29, 2011
perfect for our office The corkboard is in the center of our office. It's a good way to post office information and still look very stylish. Thank You June 19, 2011
Looks gorgeous Product looks beautiful and actually was delivered ahead of schedule. My only comment is that it does not feel firmly affixed to the bed. March 16, 2011
Love the Madison corkboard! Sturdy, classic, great value! I have one in my office and one at home now, and I get a ton of compliments both places. March 16, 2011
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