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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.9 out of 5 by 10
Rated 4 out of 5 by Mimikate Great look!!
The Lyons sideboard in black is exactly what I was looking for.... a combination of contemporary and vintage. It has great storage space and a look to compliment many types of décor. My only complaint is the paint finish. It is very uneven. In spots it is flat black and in other places there is a gloss. Some areas are a true black and others more like a deep charcoal. There were also a few chips where the paint was missing. I notified Ballard and they were more than willing to exchange it. I'm still deciding whether to just keep it or schedule a delivery of another one. I have bought a few pieces of furniture from Ballard along with light fixtures and other items of home décor and have always been pleased with their quality and style for the price!!!
October 3, 2016
Rated 5 out of 5 by GlamLover Absolutely stunning!
This is a gorgeous piece of furniture! I ordered in white. It is a solid piece of furniture. If you order ship to store make sure you have a truck to transport it home as the box is huge! It was well packed so arrived perfectly.
The antique mirrored finish is beautiful and really adds some glam to the room!
You can change the channel through the mirror but I opt to open the doors when channel surfing as it sometimes takes a few times to change the channel with the doors closed.
The only thing I would change is to have more shelves inside.
Ballard should allow us to upload pictures with our reviews so I can show off the beauty of this piece!
July 16, 2016
Rated 5 out of 5 by livelovefashion Absolutely stunning
I'm in love with this piece of furniture. When i get off of work everyday i can just sit in my living room and stare at it. It's just stunning and is a piece i can put in several place, though i use it as a media console in my living room. If we were to ever buy or build a new house i could always bring it with me. Its a piece i will have for many years to come. I get so many compliments on it. The first one i received was damaged and i couldn't just do without calling Ballard as it was a fairly expensive piece that i purchased and took 6 months to come in, anywho.. i called them and withing 2 weeks another one was being delivered, my only problem was that the company delivering it wouldn't work around my schedule to deliver, they only come to my city (Lafayette, LA) like once a week and they ONLY wanted to come In the morning....big downside... other than that im obsessed with my purchase.
January 14, 2016
Rated 5 out of 5 by Kacie Great purchase
I bought this item for my dining room and it's a perfect complement to my decor! The Lyon sideboard is exactly as it looks in the picture. It has plenty of inside storage for China, large platters, etc. it was delivered, unpacked and placed in my dining room by professional and curteous people.
January 10, 2015
Airy louvered drawers give our Somerville Office Collection a casual Friday feel.
To customize your credenza, choose any five cabinets from five versatile options. Mix and match cabinet styles to create a custom office to fit your work and storage ...
Airy louvered drawers give our modular Somerville Office Collection a casual Friday
feel. To customize your credenza, choose any four cabinets from five versatile options. Mix and match cabinet styles to create a custom office to fit your work and ...
Almost 7 feet tall, this beautifully proportioned Armoire offers the storage of
an additional closet. Designed in the elegant Louis XVI style, it's hand crafted in Italy with fluted side rails, medallion accents and bulb feet. Tempered mirrored doors conceal ...