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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.8 out of 5 by 6
Rated 5 out of 5 by ShopperHopper Beautiful Console
I received this console today in the distressed off white over gray finish--it is magnificent. Drawers open & close smoothly, doors close tightly, key works wonderfully & the distressed finish is flawless over the ENTIRE piece. I ordered several different finish samples to compare the finishes against my existing cabinets & wall color and I'm so glad I did. The room has light gray walls, dark cherry cabinetry with white trim & the distressed white over gray finish is just beautiful. This console is a true work art!
June 25, 2015
Rated 5 out of 5 by dddd Distressed Fog Gray Lungarno Console: love it!
Great size for my small dining area: 13 x 12. The color is identical to the sample I received. The finish is identical as
well. The size inside will hold 2 sets of dishes. I have 2 sets of cloth napkins, service for eight, but could accommodate twice as many in one drawer. The other drawer will hold
service for 16 everyday stainless...as I rarely use sterling anymore. I think the quality is as nice as anything purchased retail at this price point. Until I find that perfect
Antique French sideboard this will work wonderfully! Great shipping service, very polite, and careful placing of the chest. I've included photos of this chest as well as the chandelier I purchased from Ballards. I really love the chandelier too! Two great finds from a fine company.
March 4, 2015
Rated 5 out of 5 by cass123 Love it!
I just love the Casa Florentina collection. This console is my latest purchase & I continue to be very pleased with all of my pieces. This console is well built, with just the right amount of distressing. The storage capability is much more than I expected! Love the antiqued brass pulls which add a nice finishing touch to the piece. It came well packaged with a very professional delivery team. You can't go wrong with Casa Florentina & Ballards!
January 12, 2015
Rated 5 out of 5 by NorthwestGal Quality and character
This piece has a solid, substantial feel and smart, roomy storage. We purchased several of the Casa Florentina pieces and absolutely love them all! The construction and design are excellent. The quality of materials, workmanship, and attention to detail are worth every penny. They have such character and understated elegance, that they definitely make the room. They're like new antiques. We selected the Distressed Red and it's wonderful! It's a true red (not an orange-red) and is exactly what we'd hoped for. One unexpected treat is the special "antique" brass keys. They function, yet add such pizzazz. The furniture came well packed and the delivery team was very helpful. It's true that the leadtime is long, but we expected that. After all, we got furniture handmade in Italy in the color of our choice! (Note: I'm writing this review after we've had the furniture for 6 months.)
September 19, 2014