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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Lugano Rug 5 5 16 16
The colors are better than I expected! I am so happy with this rug. I was looking for a rug with some more mainstream colors (lime green, turquoise) in a more traditional style and this rug is perfect. It is thick and durable for my main floor hall bath. It took me a long time to decide on this rug and I wish I hadn't waited so long. I plan to paint the bathroom Sherwin-Williams Lemongrass SW 7732 to pick up the green color in the rug. April 15, 2013
Beautiful rug I bought the runner in this rug for my kitchen. The colors are more muted than shown in the picture ( which I was glad). This rug would go with a variety of decorating styles,colors,etc. April 3, 2013
We love our new rug! We are very happy with our purchase. The rug is thick, comfortable and just as beautiful as it looked in the picture! March 20, 2013
Beautiful Rug!! I was a little concerned about the bright border in the catalog but when it arrived the rug is perfect! Beautiful colors and very well made. I LOVE it! January 25, 2013
Excellent!!!! VERY hesitant at ordering a rug on line.....boy was it the right decision. I love them!!!! Perfect match of colors in photos and online. Would do it all over again. January 7, 2013
Love this rug I had been looking for the "right" rug forever, but was hesitant to order one that I could only view on line, but I kept coming back to this one. Finally, I just went for it. I am so glad I did. The colors and designs are great and it completed finished off the entire room. December 2, 2012
Beautiful colors, exceptional quality, reasonable price! This rug is my second purchase with Ballard Designs and I am very happy with the purchase. The colors are true to the photos on my computer. The quality is exceptional for the price...plush and soft on the feet. And, it shipped about a month earlier than expected! I couldn't be happier. October 11, 2012
couldn't be happier! The rug fits the space perfectly and the colors are beautiful, even nicer than they appeared online! Couldn't be happier! August 30, 2012
Beautiful Rug This rug is perfect. It has a thick, dense pile and the colors are exactly right for my media/family room...the browns and touch of green, rust and blue give a sophisticated and lush background to the room setting. I ordered the swatch beforehand to confirm the colors worked right with my couch. I have 2 teenagers and a big dog so needed a rug that could stand pretty heavy traffic and abuse. Was originally in the market for a contemporary rug in this room, but the Lugano just clicked. July 1, 2012
LOVE!!! After searching hundreds of rugs it was a relief to find Ballard Designs! I am in love with my new rug. It's exactly what I wanted! The colors are very true to the photo & It arrived right on time. I would definently recommend this product. I'm looking forward to my next purchase! April 14, 2012
Rug better than the picture Even after ordering a sample I was concerned the border might be too lime green, but the lime mixes with a bluer green to give a better border. The ground is a lovely medium cocoa brown, and the little touches of cranberry are exactly what I wanted. The rug is in my master bathroom. Extra vacuuming for the fuzz is normal with any new rug of this type. Overall, we couldn't be happier. March 12, 2012
Beautiful, High Quality Rug! This rug is even more gorgeous in person! The colors are very vibrant! The picture you see is very true to the actual colors in the rug. It is very thick and comfy on the feet! I am very happy I chose this product for my living room! I will be ordering a smaller version for my entryway! February 7, 2012
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Product:RT223-Lugano Rug
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