Ballard Designs
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Lugano Rug

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Lugano Rug is rated 4.9 out of 5 by 19.
Rated 5 out of 5 by from Excellent!!!! VERY hesitant at ordering a rug on line.....boy was it the right decision. I love them!!!! Perfect match of colors in photos and online. Would do it all over again.
Date published: 2013-01-08
Rated 5 out of 5 by from We love our new rug! We are very happy with our purchase. The rug is thick, comfortable and just as beautiful as it looked in the picture!
Date published: 2013-03-20
Rated 5 out of 5 by from Beautiful colors, exceptional quality, reasonable price! This rug is my second purchase with Ballard Designs and I am very happy with the purchase. The colors are true to the photos on my computer. The quality is exceptional for the price...plush and soft on the feet. And, it shipped about a month earlier than expected! I couldn't be happier.
Date published: 2012-10-11
Rated 5 out of 5 by from Rug better than the picture Even after ordering a sample I was concerned the border might be too lime green, but the lime mixes with a bluer green to give a better border. The ground is a lovely medium cocoa brown, and the little touches of cranberry are exactly what I wanted. The rug is in my master bathroom. Extra vacuuming for the fuzz is normal with any new rug of this type. Overall, we couldn't be happier.
Date published: 2012-03-13
Rated 5 out of 5 by from The colors are better than I expected! I am so happy with this rug. I was looking for a rug with some more mainstream colors (lime green, turquoise) in a more traditional style and this rug is perfect. It is thick and durable for my main floor hall bath. It took me a long time to decide on this rug and I wish I hadn't waited so long. I plan to paint the bathroom Sherwin-Williams Lemongrass SW 7732 to pick up the green color in the rug.
Date published: 2013-04-16
Rated 5 out of 5 by from Beautiful Rug This rug is perfect. It has a thick, dense pile and the colors are exactly right for my media/family room...the browns and touch of green, rust and blue give a sophisticated and lush background to the room setting. I ordered the swatch beforehand to confirm the colors worked right with my couch. I have 2 teenagers and a big dog so needed a rug that could stand pretty heavy traffic and abuse. Was originally in the market for a contemporary rug in this room, but the Lugano just clicked.
Date published: 2012-07-02
Rated 5 out of 5 by from Love this rug I had been looking for the "right" rug forever, but was hesitant to order one that I could only view on line, but I kept coming back to this one. Finally, I just went for it. I am so glad I did. The colors and designs are great and it completed finished off the entire room.
Date published: 2012-12-02
Rated 5 out of 5 by from colors as expected; easy to coordinate w/furniture I've long admired this rug and finally took the plunge to get it in the 6' X 9' size. I was very pleased that the colors are as depicted online. It's very easy to coordinate existing furniture with the rug because the main colors are neutrals and the pops of color are varied. Also, the style seems versatile -- we have a mid-century/eclectic mix of furniture and it pulls everything together. It shed a bit in its first few weeks but not too much. It did have a strong "wool/carpet" odor so we aired it out on an enclosed porch for a week before bringing it into the living room. I have a moderate wool allergy and was slightly affected by this wool rug at first when I sat near it, but after two weeks it no longer makes me feel itchy.
Date published: 2017-01-12
Rated 5 out of 5 by from Great Rug. Beautiful and durable! I Love this rug! It looks just like the picture, and was worth the wait, since it was backordered. Colors are beautiful.
Date published: 2013-06-12
Rated 5 out of 5 by from Surprised my wife!.. she loved the rugs!! The 2 lugano rugs i ordered arrived faster than expected! They were well wrapped for shipping. I placed them at the front and back doors and when my wife arrived home for work, she noticed them immediately, and remarked that they are beautiful""!
Date published: 2013-11-03
Rated 5 out of 5 by from Beautiful colors This rug is exactly what I had spent a year looking for. I love the pattern and colors. It was back ordered a few times, but worth the wait. Very soft, too!
Date published: 2013-06-07
Rated 5 out of 5 by from Love it! I was a little worried about the lime color, but it is subtle enough so not too limey. LOVE the rug. This is the second rug I have bought from Ballards over the years and love the quality.
Date published: 2013-09-13
Rated 5 out of 5 by from Beautiful Rug!! I was a little concerned about the bright border in the catalog but when it arrived the rug is perfect! Beautiful colors and very well made. I LOVE it!
Date published: 2013-01-26
Rated 5 out of 5 by from LOVE!!! After searching hundreds of rugs it was a relief to find Ballard Designs! I am in love with my new rug. It's exactly what I wanted! The colors are very true to the photo & It arrived right on time. I would definently recommend this product. I'm looking forward to my next purchase!
Date published: 2012-04-14
Rated 4 out of 5 by from Beautiful but still shedding This rug added the color I needed to a very neutral room. I receive plenty of compliments and love it. However, over a year later it is still shedding. I have resorted to using a shop vac. It does not get much traffic so I guess it is taking longer than usual to settle in. But I would buy this rug again.
Date published: 2016-04-26
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Product:RT223-Lugano Rug

Lugano Rug

Lugano Rug Swatch


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