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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 23 reviewers.
Rated 5 out of 5 by All surface universal rug pad. I have several indoor/outdoor rugs under which I use these pads. I find that they work well under the larger rugs but shift very easily under smaller rugs that are in front of doorways. March 10, 2016
Rated 5 out of 5 by rug stays in place I got this several weeks ago and my rug has stayed in place even with a very rambunctious dog in the house. February 12, 2016
Rated 2 out of 5 by Not as thick or high-quality as expected I guess I didn't read the description carefully enough to notice that it said "low-profile" (wish that had been mentioned in the title of the product), but I needed a thick pad to go under a rug in a family room with babies and toddlers crawling on it, and this wouldn't do the trick. I only had to unfold a little corner of the pad to put under the rug to know that it would provide very little padding or cushioning--not what I expect from a "universal" rug pad. And even though I didn't end up putting it on the floor, or even unfolding it all the way, I noticed the same problem that a previous reviewer had, where the gray rubber backing was peeling away. Must have been sent to me like that, in which case I am doubly glad it's going back. If you really only need something to keep a rug in place, with little to no cushioning, this MIGHT work--but it might make a mess on your floor, too. January 19, 2016
Rated 3 out of 5 by Hope it holds up, and annoyed at having to trim. I installed this today, under a 6'X9' rug I purchased from Ballard Designs. The rubberized side seems to have been sprayed on; I hope it will hold up over time, and won't damage the floor. And I was surprised to find I had to trim it, as it was advertised to work with a 6X9 rug; the actual size was probably 75"X90". Trimming wasn't difficult; I just wasn't planning to have to do so. FYI - the non-rubberized side grabs well on fabric, and I would think it would stay nicely in place on a carpet. December 21, 2015
  • 2016-04-30 T07:04:54.262-05:00
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Product:RU016-All Surface Universal Rug Pad

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