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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Lowprofile Performance Rug Pad 4 5 11 11
Easy to handle I'm using this pad under my new Ballard chevron-design indoor/outdoor rug in my office. No need to use an unsightly plastic chair pad under my wheeled office chair. Installing was easy & quick! February 12, 2013
Perfect non-slip and added cushion We used this pad under a Turin indoor/outdoor rug in the entry and another in the kitchen. Both areas are high traffic and we are very satisfied with this product and the rugs it protects. October 22, 2012
perfect entry way rug I love this rug because it is perfect for the entryway into our home! Mostly, it was inexpensive but looks expensive. September 21, 2012
Nice, low profile rug pad. Nice, low profile rug pad. Good value for the price. March 25, 2012
Great rug pad I purchased this rug pad to use at my front door with the Monterrey Indoor/Outdoor rug. It works perfectly and I don't have any issues with it slipping or not staying in place. You do have to trim it a bit to get an exact fit, but I like that because it means the rug will stay in place. I would definitely recommend this rug pad, especially for use in front of doors, and I will buy it again if I purchase another rug. It is much better than cheaper rug pads I've purchased in the past from other stores. October 2, 2011
Thin enough, but rug slides around on it. Overpriced. The pad is quite thin so it does allows the door to pass over the Ballard Designs indoor/outdoor rug I bought for my entryway. This is the best part. The pad grips the vinyl floor well, but it does not grip the rug much, so the rug tends to slide around on it a bit, leaving the edge of the pad exposed in an un-pretty way. I guess I'll have to trim it down further, but I wanted it to grip the corners. I think the pad was a little expensive for what I got. June 12, 2011
Very substantial and well made I wasn't sure what to expect with the five rugs of varying size that I bought (actually I bought one and then upon seeing it was high quality, bought the rest) but was pleasantly surprise with the quality and the value. They were just perfect for what I needed and the delivery was very prompt. May 20, 2011
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Product:RU016-Lowprofile Performance Rug Pad

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