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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Lourdes 12 Light Chandelier 4.8 5 91 91
Love it! Worth every penny! It gives off such great light and it makes a statement, yet is airy in design. I love this light...enough that if I move, I would purchase it again for my new home. June 29, 2012
Beautiful, well made, packaged well. I just love it! The quality is very good. Was afraid it might be too large even though I have high ceilings. But it's so open that it doesn't look big. It is just what I wanted. October 30, 2011
Amazing This is definitely a talk piece for any room. I hung it in a large sun room where I have large 'farm style' table. It's dramatic and I love that it's so open and airy. June 16, 2011
Must have high ceilings. When I first received the chandelier, it was a bit larger than I had anticipated. However, after making some decorating changes, I absolutely love it! It is light and airy and truly has an elegance about it. April 16, 2011
Looks like a much more expensive piece! Love this chandelier! The shape is great,and I have seen similar fixtures at a much higher price. I bought this one from Ballards because of the value. Looks great over my dining room table,love it! April 27, 2011
Beautiful light fixture! I love this light fixture and it was definitely worth the wait! I have it in my dining room and it fits perfectly with the somewhat rustic look! July 3, 2011
It was ok. I got what I paid for! It was smaller then I expected and had to use it somewhere else. July 1, 2011
Beautiful chandelier,simple design,quality product. Perfect design is an amazing addition to any room! March 16, 2011
Happy to have purchased this beautiful light fixture! I love our new light. I wanted something that would fit into our eclectic home... not too traditional.. not too contemporary...and not like all the rest. So--- Looked for awhile and finally found this PERFECT light. It's lightweight but heavy on the style. It was shipped quickly, arrived in perfect condition, and was easy to hang. I'm driving my husband crazy because I keep turning it on just to appreciate its beauty and he keeps turning off the switch to save energy in this hot Texas summer. But he likes it too! Love it, love it, love it, and providing a snapshot so you can see how it looks over a dining room table with average-height ceilings. ( I couldn't find too many pictures to see how it would look so passing on the favor.) July 27, 2012
Perfect! I've been looking for a chandelier to replace an old, heavy dark one that came with the house. It's in a narrow entry with a high ceiling. I wanted something with a light, airy feel but a little bit old world, with a weathered finish. This is perfect! We love it. April 22, 2012
Beautiful Chandelier Fits in perfectly with our dining room. Great size, quality, and light. We added a dimmer, which adds even more drama to this wonderful chandelier! February 2, 2014
Much lovelier than its photo I am very impressed with the detail and quality of my Petite Lourdes Chandelier. It is beautiful and worth far more than its price. July 10, 2011
Love, Love, Love it! This chandelier is exactly what I wanted for our farmhouse dining table. It has a great presence but doesn't dominate the space. We have an open area for the living, dining, and kitchen and I wanted to define the dining area but not block the view. That is what this light does. It is airy looking but substantial. It is rustic but has delicate touches which keeps it from feeling too bulky. We have a mountain home and it fits perfectly with our casual but elegant mountain style. It is well made, and looks much more expensive than it is. At first we put in 40w bulbs, but felt is was way too bright, so we changed to 25w and had a dimmer installed. I would definitely recommend it be put on a dimmer. I didn't want shades on the candles, so the dimmer solved that problem. We are very pleased with this purchase. August 8, 2013
Fabulous fixture This chandelier is unique and fabulous. It fits my space beautifully. And Ballard Designs customer service rocks. I had seen pictures of the smaller sizes on their website but they didn't have it listed for purchase, so I wrote a review inquiring about it. A customer service representative called me within 24 hrs to tell me it was going to be available in late May, and then continued to follow-up with me about its progress. Wow! I'm beyond happy with the chandelier and Ballard! Thanks Ballard Designs! June 6, 2011
A Good Fit for a Small Space. Chandiler arrived in days after I placed the order. The quality seems to be excellent and hanging was easy. I hung the fixture in the hallway of a condo and it is a perfect fit. I also purchased an eight light for my small is rather large and if they made a 6-light it would have fit much better. I am pleased with my purchase and would recommed this fixture to anyone who wants the chandiler effect with the bulkiness of most fixtures. April 13, 2012
very charming needed something for a small area in kitchen over a table for two. this was the perfect size and the design is so charming and unique. LOVE IT! December 14, 2011
This fixture exceeded our expectations. We love our new fixture. It added the perfect touch for our custom home. March 20, 2014
Great light for an even greater price! This light is great, really compliments our dining area. We wanted something pretty and not too overpowering or bulky looking. This light fit the bill. We installed a dimmer switch which I highly recommend doing if you're putting over a dining table. Installation was easy enough, but I must say the directions were severely lacking actual directions! We figured it out, though. The chandelier is a little lighter in color than it appears on the site, which is no problem for me, but worth mentioning. Highly recommend! May 20, 2012
Absolutely Perfect! The Lourdes Chandelier fit perfectly over my dining room table. I love that it doesn't obstruct the view into the great room, but still makes an impact. It looks great with or without shades, and can also be embellished with crystals for the holidays or special occasions. October 31, 2011
Absolutely Beautiful! Very handsome chandelier. The eight light, which I purchased seems a bit smaller in person, but still is beautiful. The chandelier is more of a rust color. I purchased the ivory trumpet silk shades and it gives it a whole new look! July 1, 2011
Looks much better in catalog Was very excited to purchase this chandelier for our new home. However, I was very disappointed with the overall quality of this item. Perhaps this light would look fine if hung in a kitchen, bathroom or less formal area. But it, unfortunately, looks very cheap hanging in our dining room. The fasteners (used to hook the chain to the heavy circular ring of lights) are so flimsy that two of them fell off during installation. Fortunately, Ballard's generous return policy will allow me to return this for a full refund. Very disappointed I have to hunt for another light. :( July 24, 2012
Great fixture at reasonable price I wanted a fixture that was beautiful and updated but that would not compete with the view of the lake outside our dining room window. This does both along with providing just the right amount of light. We purchased the medium size for a 6 seater table. October 30, 2011
Beautiful, but not overpowering! I have been looking at this light for awhile and when it went on sale this summer I went ahead and purchased 2 of them. I'm so glad that I did! We hung 1 in our dinning room and the other in a partial vault living room. The 8 light is wonderful, not too big to overpower the room but still makes an old world statement. There is plenty of chain and wire for higher ceilings but it also works great in a standard 8 foot room as well. Would highly recommend, you will not regret your purchase! July 28, 2012
Beautiful light I could not be happier. It's the perfect size and looks gorgeous over my farmhouse table and modern white chairs. All I need to so is put it on a dimmer and my dining room will be complete. You won't regret this purchase! July 1, 2011
Perfect for a small space This chandelier is very cute, but also very small! It worked perfectly in my tiny powder room. February 17, 2014
Present for our son and wife We brought this as Christmas gift for our son and wife. They love it and it looks fabulous in their kitchen. It arrived quick and safe. The quality is exquisite and wouldn't haste to buy from Ballard Design in the future. I do wish the shipping was free! January 15, 2014
Lourdes Petite Chandelier This chandlier is cheaper in quality then i thought . It is very light and i dont think its worth $150. It is cute but I expected the quality to be better. However if used in a not so traffic area it looks fine. March 7, 2013
Modern Design I purchased the Lourdes Chandelier for our Coastal Home . I needed to make a few quick changes to bring the dining room into the 21 century; it had a glass tiffany style chandelier which looked dated. The Lourdes Chandelier gave the room a much needed update. The finish is beautiful and the see through detail is interesting and understated and the same time. What an improvement it made to my dining room! July 23, 2012
Exactly what I thought I was getting I ordered this light for my vaulted dining room. It came quickly and packaged very snug. It was exactly as the picture described. I am very pleased with the purchase. September 16, 2012
A Chandelier for the laundry room? Yes! I love my new Lourdes Petitie Chandelier. After spotting it in an ad in one of my magazines, I thought it would be perfect for my small laundry room redo. It is! My husband was even able to hang it himself without calling an electrician! Wish you all could see how it cheers up an otherwise dreary place to be in the house. Thank you again Ballard Designs. July 14, 2012
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Product:LC649-Lourdes Chandeliers