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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 43 reviewers.
Rated 5 out of 5 by This product looks great in almost any type setting. WE love this chandelier. It fit perfectly in our townhouse dining room. I added shades. They give it a little more elegance. December 4, 2011
Rated 5 out of 5 by Perfect I looked at so many chandeliers that were just variations of the same thing that I almost gave up. Our dining room is on the small side and this is the perfect fixture. It doesn't intrude on the room or block the view out the window, but is still a great (and different!) look. We have it on a dimmer, which I would recommend if you want to have a cozy look for dining. Good news is it delivers lots of light if you do want it. November 25, 2011
Rated 5 out of 5 by Perfect! We just remodeled our kitchen/dining room to an open floor plan. I was looking for something unique - not like every other chandelier I saw at the lighting stores and I wanted something that wouldn't visually obstruct the overall view. This fixture is perfect. It was easily assembled and my husband had it installed in no time. It looks great and puts out a ton of light. We installed a dimmer switch which I would recommend if using over a dining room table. November 1, 2011
Rated 5 out of 5 by Absolutely Perfect! The Lourdes Chandelier fit perfectly over my dining room table. I love that it doesn't obstruct the view into the great room, but still makes an impact. It looks great with or without shades, and can also be embellished with crystals for the holidays or special occasions. October 31, 2011
Rated 4 out of 5 by Love it! We finally settled on this chandelier after looking at some other, more expensive options. We could not be more thrilled with our selection. It was easy to hang ourselves and looks great in our dining room. October 31, 2011
Rated 5 out of 5 by Great fixture at reasonable price I wanted a fixture that was beautiful and updated but that would not compete with the view of the lake outside our dining room window. This does both along with providing just the right amount of light. We purchased the medium size for a 6 seater table. October 30, 2011
Rated 5 out of 5 by Absolutely Beautiful! Very handsome chandelier. The eight light, which I purchased seems a bit smaller in person, but still is beautiful. The chandelier is more of a rust color. I purchased the ivory trumpet silk shades and it gives it a whole new look! July 1, 2011
Rated 5 out of 5 by Beautiful light I could not be happier. It's the perfect size and looks gorgeous over my farmhouse table and modern white chairs. All I need to so is put it on a dimmer and my dining room will be complete. You won't regret this purchase! July 1, 2011
Rated 5 out of 5 by Fabulous fixture This chandelier is unique and fabulous. It fits my space beautifully. And Ballard Designs customer service rocks. I had seen pictures of the smaller sizes on their website but they didn't have it listed for purchase, so I wrote a review inquiring about it. A customer service representative called me within 24 hrs to tell me it was going to be available in late May, and then continued to follow-up with me about its progress. Wow! I'm beyond happy with the chandelier and Ballard! Thanks Ballard Designs! June 6, 2011
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Product:LC649-Lourdes Chandeliers

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