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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 43 reviewers.
Rated 5 out of 5 by Present for our son and wife We brought this as Christmas gift for our son and wife. They love it and it looks fabulous in their kitchen. It arrived quick and safe. The quality is exquisite and wouldn't haste to buy from Ballard Design in the future. I do wish the shipping was free! January 15, 2014
Rated 5 out of 5 by Love, Love, Love it! This chandelier is exactly what I wanted for our farmhouse dining table. It has a great presence but doesn't dominate the space. We have an open area for the living, dining, and kitchen and I wanted to define the dining area but not block the view. That is what this light does. It is airy looking but substantial. It is rustic but has delicate touches which keeps it from feeling too bulky. We have a mountain home and it fits perfectly with our casual but elegant mountain style. It is well made, and looks much more expensive than it is. At first we put in 40w bulbs, but felt is was way too bright, so we changed to 25w and had a dimmer installed. I would definitely recommend it be put on a dimmer. I didn't want shades on the candles, so the dimmer solved that problem. We are very pleased with this purchase. August 8, 2013
Rated 5 out of 5 by Perfect chandelier for master bedroom The MBR in our newly purchased house has a 14' cathedral ceiling, with a huge paddle fan at the peak. Before we even moved in, we knew the hideous fan had to come down so we ordered the Lourdes 8-light ahead of time and had it installed right away. The change was dramatic--instead of annoying paddles spinning above the bed, we have a touch of elegance. The swag chains and barrel staves give the chandelier a delicate yet substantial look and the effect of the lights on the ceiling is quite nice. August 3, 2013
Rated 4 out of 5 by Perfect for a smaller dining area We wanted something a bit different that didn't take up a lot of visual space in a smaller dining room but still have good proportions over our dining room table that can seat eight. This chandelier fit the bill. It was easy to assemble and hang. We are very pleased! July 4, 2013
Rated 5 out of 5 by Perfect for our dining room. The Lourdes chandelier is perfect in our dining room, which is relatively small and does not have a high ceiling. It has the style of a more substantial chandelier, but does not overwhelm the space. Love it! June 30, 2013
Rated 5 out of 5 by tres chic I've grown tired of brushed nickel fixtures and wanted a switch to a darker, matte finish. The simple lines of this beauty fit my smaller dining room, but the 8 lights give enough lighting to the room. I have it on my dimmer switch, so I can dim it for a romantic evening or brighten for homework help. My neighbors passed by when my door was open and all wanted to come in to see my new "antique". My only suggestion is to NOT buy the chandelier lights that are LED-- they are too cool and don't suit the warmer Frend Country style. April 20, 2013
Rated 5 out of 5 by Beautiful! Better than I imagined. Looks beautiful over my piano. March 21, 2013
Rated 5 out of 5 by Love it!! The perfect chandelier over a kitchen table- Waited until it was on sale to purchase and had a long wait until it was delivered- worth the wait. January 21, 2013
Rated 5 out of 5 by Classy light fixture This chandelier transformed my dining area and brought a more refined feel to the room. My husband installed it himself in about a half hour. So worth the purchase! December 26, 2012
Rated 4 out of 5 by worth the cost I bought two for my dining room. They are much lighter brown than represented in the catalog. I couldn't use it in my house and had to faux paint them both. I would not call the color dark rust...maybe light rust. December 17, 2012
Rated 5 out of 5 by This Chandelier is beautiful! Easy to assemble and hang too. This Chandelier works perfectly over our kitchen table. Very airy and light adds elegance yet casual feel. Gives off a great amount of light. I would recommend putting it on a dimmer switch. December 12, 2012
Rated 5 out of 5 by Simple and beautiful Absolutely beautiful light. Adds class to my modern country kitchen & family room. Looks better than I could have hoped for. part did not screw on properly, because the threads were not right. Hubby came to the rescue with two applications of epoxy glue! I should probably rate only as a 4 because of that, but I can't bear to, because it is so awesome looking!! Best part of my newly remodeled kitchen! December 5, 2012
Rated 5 out of 5 by Completes the new look I wanted. Very pleased with ease of installation , did it myself and it looks beautiful. November 24, 2012
Rated 5 out of 5 by Beautiful light I bought this light for my dining room; I was torn between this and the popular orb styles but I chose this one for its modern yet traditional look. I love it, there are no surprises, looks exactly as shown. I like that I can switch it out with my kitchen light if I want to change the look because it is very versatile. Beautiful light! November 23, 2012
Rated 5 out of 5 by This is a perfect light scale chandelier for smaller spaces, where you are still trying to look casually elegant. This is the perfect small scale chandelier for when you want a casual but elegant look. We now live in a small condo, and so wanted something that wouldn't overpower the space, but we still wanted to continue our French country ambience. This is hypnotically serene, especially with shaded bulbs, and we are delighted. November 23, 2012
Rated 5 out of 5 by Exactly what I thought I was getting I ordered this light for my vaulted dining room. It came quickly and packaged very snug. It was exactly as the picture described. I am very pleased with the purchase. September 16, 2012
Rated 5 out of 5 by Beautiful light fixture. It puts out a lot of light, looks just like the picture in the catalog. August 5, 2012
Rated 5 out of 5 Beautiful, but not overpowering! I have been looking at this light for awhile and when it went on sale this summer I went ahead and purchased 2 of them. I'm so glad that I did! We hung 1 in our dinning room and the other in a partial vault living room. The 8 light is wonderful, not too big to overpower the room but still makes an old world statement. There is plenty of chain and wire for higher ceilings but it also works great in a standard 8 foot room as well. Would highly recommend, you will not regret your purchase! July 28, 2012
Rated 5 out of 5 by Happy to have purchased this beautiful light fixture! I love our new light. I wanted something that would fit into our eclectic home... not too traditional.. not too contemporary...and not like all the rest. So--- Looked for awhile and finally found this PERFECT light. It's lightweight but heavy on the style. It was shipped quickly, arrived in perfect condition, and was easy to hang. I'm driving my husband crazy because I keep turning it on just to appreciate its beauty and he keeps turning off the switch to save energy in this hot Texas summer. But he likes it too! Love it, love it, love it, and providing a snapshot so you can see how it looks over a dining room table with average-height ceilings. ( I couldn't find too many pictures to see how it would look so passing on the favor.) July 27, 2012
Rated 2 out of 5 by Looks much better in catalog Was very excited to purchase this chandelier for our new home. However, I was very disappointed with the overall quality of this item. Perhaps this light would look fine if hung in a kitchen, bathroom or less formal area. But it, unfortunately, looks very cheap hanging in our dining room. The fasteners (used to hook the chain to the heavy circular ring of lights) are so flimsy that two of them fell off during installation. Fortunately, Ballard's generous return policy will allow me to return this for a full refund. Very disappointed I have to hunt for another light. :( July 24, 2012
Rated 5 out of 5 by Modern Design I purchased the Lourdes Chandelier for our Coastal Home . I needed to make a few quick changes to bring the dining room into the 21 century; it had a glass tiffany style chandelier which looked dated. The Lourdes Chandelier gave the room a much needed update. The finish is beautiful and the see through detail is interesting and understated and the same time. What an improvement it made to my dining room! July 23, 2012
Rated 5 out of 5 by Love it! The Lourdes 8 Light Chandelier is gorgeous, simple and elegant! July 4, 2012
Rated 5 out of 5 by awesome This light is beautiful in my foyer. It is very unobtrusive but makes you go- wow. June 1, 2012
Rated 5 out of 5 Gorgeous! We purchased this last week and had it hung over our kitchen table - it is stunning! I would highly recommend it! May 21, 2012
Rated 5 out of 5 by Great light for an even greater price! This light is great, really compliments our dining area. We wanted something pretty and not too overpowering or bulky looking. This light fit the bill. We installed a dimmer switch which I highly recommend doing if you're putting over a dining table. Installation was easy enough, but I must say the directions were severely lacking actual directions! We figured it out, though. The chandelier is a little lighter in color than it appears on the site, which is no problem for me, but worth mentioning. Highly recommend! May 20, 2012
Rated 5 out of 5 by Perfect! I've been looking for a chandelier to replace an old, heavy dark one that came with the house. It's in a narrow entry with a high ceiling. I wanted something with a light, airy feel but a little bit old world, with a weathered finish. This is perfect! We love it. April 22, 2012
Rated 5 out of 5 by Great style - light and airy. I ordered this fixture being a little skeptical of it's quality. I am very pleased with my purchase. The quality is nice and the style is exactly what I wanted. The fixture is striking but not bulky or heavy. I love that you can see through it. March 4, 2012
Rated 5 out of 5 by Great Light I absolutely love this chandelier. I looked everywhere for a new light. When I found this one I was excited. I looks GREAT and what a great value. February 29, 2012
Rated 5 out of 5 by Chandeliers Received the chandeliers, (3) one large and two small, quickly and were packaged incredibly well for protection. Put the chandeliers up and are absolutely beautiful! February 5, 2012
Rated 5 out of 5 by Great chandelier, reasonable price We purchased two of these to go over our kitchen island, during our kitchen remodel. They look fantastic and provide a lot of light. Would highly recommend. December 14, 2011
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Product:LC649-Lourdes Chandeliers

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