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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Lourdes 12 Light Chandelier 4.8 5 91 91
Casual elegance I love using the Ballard Designer Program & its products. Though I would not ordinarily repeat using any product, I have to admit, I love using the Lourdes Chandelier. Whether it's the mini or the 12 light I somehow always seem to work it into my many different design concepts. My clients are always happy with the final results of the designer pieces, price & quality from Ballard. I love it so much I made sure it was even the featured focus in a recent publication. June 30, 2012
Lovely chandelier for the price We purchased the Lourdes 12 light chandelier for our narrow dining room. The fixture that came with our house, had heavy, iron arms and was too small for the room. The Lourdes is an open, 'light', airy design that goes perfectly in the small room because it does not overwhelm, even though we bought the largest option. I am writing this review in December, even though we purchased the fixture in July, because I wanted time to use the fixture before reviewing. It arrived nicely packaged and protected in its box. The fixture was quick to assemble, and easy to install (but my husband is an electrician). The finish is smooth, with no visible quality issues. We swagged the chain so that we could raise and lower the light when needed. There is plenty of chain to do so. There are a couple of issues however. 1.) This is not an expensive fixture, and though it looks good, you can see the screws inside the rim if you look up underneath, which you will since it hangs from the ceiling. The screws are the same finish as the rest of the fixture, but they are noticeable 2.) It is not balanced and does not hang plumb straight. No matter what we did, it tilted a bit to the side. We ended up spray-painting some fishing weights to match the fixture and putting them in the candle cups to weigh down one side. The balance issue is not huge, but we noticed it. Overall, we are very happy with with the Lourdes chandelier. It gives off alot of light without overwhelming the room, and we get many compliments on it. I recommend it. December 5, 2012
Spectacular! These chandeliers are perfect for my space and I love the light. They are classic and don't overpower the room, but everyone compliments them. I thought they were fairly priced and arrived quickly and well packaged. I'm a huge Ballard fan! Thank you! March 16, 2011
LOVE this chandelier!!!! I was a excited to receive this chandelier but once it was up, my great expectations were surpassed!!! My electrician commented on how well packaged it arrived and the high quality of the product. I have received SO many compliments on this fixture! Please note: The photo I have attached does not do this fixture justice!!! I recommend you put this on a dimmer switch to maximum the amazing effect! January 19, 2012
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Product:LC649-Lourdes Chandeliers