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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Louisa Bergere Chair 4.2 5 16 16
Love this Chair! This chair fits the corner area beside my fireplace so nicely. I was looking for a classic, elegant chair that would tie the living room together and this was it. It's just beautiful. I got it in the natural flax material and then ordered a custom pillow from another store to place on it. The cons are that this was a very expensive chair, but after looking around for months, this seemed to actually be the best price for the quality and style - I just kept coming back to this chair. The other con if there is one, is that I wish they offered customization of this chair like they do with almost all of their other chairs - they have so many nice fabric patterns, we would have preferred to order this in a pattern, but instead used the accent pillow we ordered as the "pop" of color and interest it needed. I was also surprised at the size of the chair. It's not a negative by any means, but it's much smaller than I thought it would be, but fits perfect in the corner. Online it appears very large. Also, like other reviewers said, it comes VERY wrapped up and well packaged/protected - it will take you about 20 minutes with box cutters and an extra hand to take it out of the box which is a good thing. March 16, 2015
French Country Stunning My chair arrived today perfectly packaged. It is absolutely perfect in my french country guest room. Wish a matching ottoman were available though. September 4, 2014
love this chair! I absolutely love this chair, it looks exactly like I thought it would ,it is very comfortable(I think as it gets sat in more will become even more comfortable) It did take a long time to get here...almost 4 months I think, kind of forgot about it. that would be my only complaint. August 2, 2014
Good chair but rough wood. The quality of the wood is poor compared to similar model we purchased some years ago. I'm trying to sand it so no one gets slivers. We do like the chair otherwise. March 27, 2014
  • 2015-03-31T08:43:09.004-05:00
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Product:UC146-Louisa Bergere Chair

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