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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 20 reviewers.
Rated 5 out of 5 by Beautiful piece Purchased this cabinet for my entryway,bought the green and honey color,the top edge is done in a reddish color,fine by me! All I can say is that I love,love this cabinet!!!!Was even better than I thought! May 11, 2016
Rated 4 out of 5 by Perfect Size and Unique Features This sideboard/buffet is a very nice piece of furniture. It was very easy to put the legs on the buffet. I needed help moving it to its location, so it has good weight to it. I have no problem with the shelf as other reviewers have mentioned. It is just fine for my items. My only complaint is that the color of the buffet is not the soft green like the one shown online. It is the bolder green like the picture of the larger buffet. I preferred the softer green, but the item still fits with my decor and is the perfect size for my dining room. I'm happy with the purchase. February 15, 2015
Rated 3 out of 5 by Solid, nice painted finish, but door latch/lock doesn't work well We ordered the painted cream finish and it is very nice and overall the furniture is solid and doesn't look cheap. My one disappointment is with the way the two doors close and lock. When it's locked I can still open the doors. Also, it's not convenient to use the key & lock to open and close the doors. December 22, 2014
Rated 5 out of 5 by Perfect size, lovely current color, drawers work well I bought the smaller(44") sideboard as an accent piece to my traditional Queen Anne cherry dining room furniture. It updated the room just as I hoped as well as provide extra storage. The inside shelf is one solid sturdy piece unlike other reviews for the larger sideboard. The drawers slide easily so they either fixed the problem or the other reviewers concerns were an aberration. While it might be easier to have the two doors pull open independently, I appreciate staying true to the era and design. My beautiful 19th century Jackson Press, has the same key to open right door and unlatch the left door design. Packaged nicely for transport. I am very happy with this purchase!! October 4, 2014
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Product:SF012-Louis XVI Sideboard - 44" W

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