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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Louis XVI Oval Back Side Chair 4.6 5 20 20
Love the looks of this chair! I was really excited to order the Louis XVI sidechair to pair with a small writing desk given to me from my grandmother when she moved into a smaller apartment. The best part was being able to pick wood finish and upholstery for a custom look. I was planning on ordering more of this chair later to mix with my current dining table chairs. After receiving it however, I probably won't order more upholstered pieces from Ballards. It seems very sturdy and I love the look/design and finish of the chair but the seat/back cushion is extremely firm. I don't know what material the cushioning is but it is QUITE uncomfortable, I can't emphasize this enough. Very disappointing as it looks so inviting until you actually sit on it. I will use it strictly as an accent piece. April 22, 2011
chair I got this chair in linen and chocolate velvet and while it's lovely to look at it's not that practical to sit in. I originally wanted to have these chairs in my dining room so I ordered one. I must say they are rather light in weight and we were afraid our guests would tip backwards in them so I didn't order any more. It's currently sitting in a guest bedroom. Pretty to look at but I would not recommend sitting in it. Also the velvet material is not as high quality as I would like for upholstery. July 3, 2011
Amazingly beautiful chair I purchased 4 of these chairs in Suzanne Kessler's Mineral with the beige wood. They have an absolutely stunning design, but they are also surprisingly comfortable. Perhaps Ballard added extra padding to the chair. The chairs did take several weeks for the special order, but they arrived a couple weeks early with a flawless delivery. June 12, 2011
good The craftsmanship of the chairs is excellent; however, I wish that they were bigger in all dimensions. July 7, 2011
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